Issaquah Eyeworks

I’ve been a patient here for almost two years. The front desk staff is very attentive in person as well as over the phone. My most recent visit was with Dr. Choy and he provided exceptional care. I left with a prescription for the sharpest vision I’ve ever had. He also provided recommendations on my eye care that were not related to products, but rather to nutrition and lifestyle which I greatly appreciated and made him more credible in my opinion.

Now I get the bad reviews… The doctors seem good, but the office staff is terrible. They lied to my face about appointments being scheduled with the wrong doctor. They lied to my insurance company about what I was billed for (or they were so clueless they didn’t know, either way, unacceptable.) When shopping for glasses one woman was downright insulting and kept telling me that I looked old or my face was too fat for those glasses. Then quoted me prices that didn’t take my insurance into account – even with insurance this place is pricey. The next person who tried to help, although nice, couldn’t seem to get the same frames in that I’d tried on in the office on a previous visit. All in all, just a seemingly unorganized office that gave wrong information and blamed everyone except themselves for errors.

We’ve been going to this place for several times. Both Dr. Lung and Dr. Yoshimura are nice and professional. Everything’s great until today.
I got a call last week asking to move my daughter’s appointment from next Monday to this Tuesday as Dr. Yoshimura will not be available that day. But when we arrived this late afternoon, I was surprised to learn that we are not on the list. Apparently, they didn’t update their computer system to reflect the new appointment date, and it was still next Monday!!! The office was full and the doctor couldn’t squeeze us in, so we had to reschedule again…
Your scheduling mistake cost me an hour driving back and forth for nothing, in a dark cold rainy day, with three tired kids whining in the car. Very frustrating experience!!!

I’ve been having issues with discomfort when using my glasses the past year and I needed a second opinion.
Upon arrival the staff was friendly and welcoming. I wasn’t in the waiting room very long before I was brought in for the preliminary tests by the tech. Dr. Choy was very professional and patient; answered all my questions. He explained the results of the tests and predicted some of the issues I didn’t inquire about yet. He was very thorough, and had good suggestions along with my new prescription.
They were near closing but didn’t rush me out the door. I was fitted for glasses and given a quote without realizing it was way pass their closing time. Wonderful staff, and knowledgable doctors.

I’ve read through a few of the reviews and I have to say we must all be going to a different place… first off, I don’t do my exams here, only because I’ve had the same optometrist for a few years in the area… HOWEVER, I do come here because, hands down they have the best selection of glasses in the area I’ve seen… I came in with my prescription, and started browsing… was greeted at the door, but not really «bothered» while I browsed which I appreciated… I started my own little pile of stuff I liked and when it looked like I was ready for help Robin jumped in and helped with the selection process… she was polite, knowledgeable and informative… turns out, all these years, I’ve been buying glasses too narrow for my head (hence the indents in my head)… I was pretty adamant that I liked the more narrow frames, and Robin, to her credit gently yet with instance gave me options that were better suited for me… in the end, I listened to reason and I’m glad I did… I ended up with an awesome pair of Oakley glasses… she also helped me pick out a pair of Oakley sunglasses and did a little manipulation so that they would put my prescription in to them… I was quoted on 7 – 10 business days for the glasses to be ready which put me right up against a dead line I had to go somewhere for a wedding… less than four days later I got a call letting me know my glasses were both ready to go… went in, Robin got me adjusted up, shook my hand and sent me on my way a VERY satisfied customer… thank you all for your help, professionalism and high quality work!

All the doctors there are very knowledgable and staff is very nice and caring. Best ophthalmologist place I’ve been to hands down.

While the people are friendly, polite, and knowledgeable, they assume everyone’s a millionaire based on their pricing. 260.00 for an EXAM? They never bothered to explain that their rates are 5 times the going rate for an exam, and thereby burned out every penny of my insurance and left me 120.00 in the hole for mine and my wife’s exams. When you know that two people have a 200.00 max benefit for insurance, you really ought to tell them that their exams won’t even be covered by it. We’d put aside money for figuring that if we wanted nice frames it’d be a few bucks more, but nope. They kindly offered us a discount on the exams if we bought the frames we’d looked at for close to a grand for both pairs of glasses. Not everyone in Issaquah makes a million year at Microsoft, people.

We love Dr. Yoshimura, Dr. Lung and the staff. We have been going here for a long time and it feels like home to us. Dr. Y always explains everything clearly to me (and my young daughter… who can be fidgety)!

I have visited Issaquah Eyeworks several times… for my exam, checkup, to order a pair of glasses and then back to pick up/​adjust my glasses. The exam was good, the doctors are nice. When I visited them to pick out a pair of glasses the service started out good (not great) and then was below mediocre when I decided on a pair. The assistant that helped me was Katy. She was indifferent to the whole process. She was never mean, but not what I would call helpful. She did her job and that was the extent of the experience. They had a BOGO and I thought that if it was reasonable, I would pull the trigger. When I saw that I would be spending more than I could afford, I decided not to buy two pairs. Katy did not seam too happy about that.
When I came back to pick up my glasses, Katy and I sat down to adjust them. Again, looking like she doesn’t really care about what she was doing. I put on the glasses and told her that they felt crooked. She responded by saying that they looked straight. So she adjusted them and they still were not sitting right on my face. Again she says, but they look straight. I tried to explain what felt weird. She just looked at me and did not attempt to dive into why I felt they were not comfortable. She kept saying they look straight. Ok I get it, they look straight. But she obviously did not get that they did not right on my face. I thought the whole point of getting glasses adjusted is to get them to fit your particular face. Then she calls someone over to help (Shari) and she repeats to me that they look straight. So knowing I was not going to get any resolution I said it must be me, took my glasses and left.
I called back to get their names and the person who answered the phone asked if everything was ok. So I explained to her what happened. She offered to let me speak to the office manager but I was over it. Shari called me after the complaint to attempt to help me further with adjusting my glasses. I told her that their concern to make sure my glasses fit me should have happened when I was there and not after I left. I will never go there again.

I have had dozens of eye exams in my life, many in wealthy Manhattan neighborhoods at small boutique businesses, but NEVER have I paid $ 300+ for an eye+contact exam. That is what is costs at Eye Works. In short, I get $ 400 per year for eye exam+contacts with my insurance and the exam ate up most of it. Unbelievable. You would think that for $ 300 you would get outstanding service/​doctors etc. The doctor was fine, just a regular eye doctor, but one of their measuring machines were broken! OK, I would not normally complain about that (or the fact that I have to go back another day to get that measurement done) but for $ 300 yes, I am going to bring that up. I have never had a machine be down even at cheap optometrists (at Walmart, Cosco). If you have $ 300 for a run-​of-​the-​mill eye exam, then go for it. If not, go somewhere else.

I was with them for years just because they are close to my house, my experience was average until my last visit: I was served 45 minutes later after my appointment time. The doctor finished my exam in less than 10 minutes then throw me a prescription and left.
Very bad experience at all!

Just moved to Issaquah lately and found this place. They take Saturday appointments, which is wonderful with my work schedule.
The staff is very friendly and professional and Dr. Yoshimura was great… she took her time explaining things and was extremely friendly.
They have a great assortment of designer frames to choose from. Most of all, I most definitely trust these guys and will go back year after year.

My husband and I both trek out here from SW Redmond because Dr. Yoshimura is an excellent and caring doctor. I appreciate the thoughtfulness and great attitude from the staff here as well. Appointment times are also very accommodating for us. Overall, we are happy to be patients here.

I purchased my first pair of glasses for my son here a few months ago and had an average experience. There was clear communication although I did have to wait a while for the glasses to come in. My son’s glasses were lost and so I figured I’d come back.
Bad Idea.
The second time around was even worse. Zero communication from them telling me that the lenses were put on hold. Assured me they would call me right when they came in… they didn’t. I came in a few days later hoping they had arrived and I was in luck.
These guys need to start being a little more customer centric and quicker with their service if they are going to keep repeat customers.

I have gone to this place for eye check up several times in past 4 years. I see dr. Leslie Lung and he is great. I highly recommend them. They do have a very large frame selection as well. They take care of all insurace or VSP paper work for you. If you have VSP, your eye exams are free (yearly VSP eye exam) and glasses are free if you don’t need top of the line. That’s what I got one time and and last time I paid $ 180 because I wanted special lenses and expensive frames.

I had an excellent experience at Issaquah Eyeworks on Gilman. The staff was professional and knowledgeable. The doctor was very approachable and comprehensive (the best and most thorough eye exam I’ve ever had!). They have a great selection of frames including stylish brands like Coach! The staff spends time with you.
I had an excellent experience. I would highly recommend them.