Eastside Housecleaning

I went to Eastside Housecleaning after a poor experience with a private cleaner for my mother’s house. The house is now cleaner for less money than we were spending.
The business has been exceptionally easy to communicate with, especially since I am making arrangements from 90 miles away.
Amy answered my many questions and we found an arrangement that meets my mother’s needs.
In addition, the cleaners are on time. And the billing is really simple and fast.

As Jim L. wrote, I dislike giving this company a poor score because they are actually super nice and easy to schedule. Many cleaning companies don’t call back, but communication with EC was great.
Unfortunately, my first time using their service will be the last — they just don’t know how to clean. The team was very friendly, punctual, and polite.
However, the first cleaning was supposed to be a deep clean and this didn’t even come close.
The team left many areas dirty; they didn’t move items while dusting, and parts of the kitchen countertop were completely ignored. Appliances were not wiped down.
Window sills were not dusted, and some of the baseboards needed further cleaning. The kitchen floor was not well mopped; I can see dirt in the corners. This is all stated in the «included services.»
The contact person took my concerns seriously. She apologized and offered to send the team back, but honestly I don’t have time to train what is supposed to be a professional cleaning team. She offered a discount instead, but over $ 300 was still a bit high for the quality provided.

I used Eastside Housecleaning for several years and have just recently terminated the service.
PROS:
–Their employees are very nice and honest.
–They will actually do quite a bit of straightening up when they clean the house. Some other services will only scrub and clean, but refuse to tidy up any things that might be left out.
–The service is competitively priced.
CONS:
–They really do a pretty superficial job of cleaning. They don’t really do much dusting. And I have recently noticed that they haven’t done some thing like wiping down the cabinets in the kitchen in a long time, if ever. I also found that they cleaned the counters around countertop appliances, rather than moving them to clean the whole counter.
–Occasionally rooms were entirely forgotten or a bathroom would get cleaned, except for the toilet. The first time this happened I called the owner and got a credit. It happened a couple more times after that.
Overall, I would like to give them a higher rating, because the people are very nice, but the quality of the service was a bit uneven. Finding some of the things that they appear to have never cleaned recently was a bit of a disappointment too.