Cascade 24 Hour Florists

SCAM! I’m still trying to get my money back for flowers that were never delivered. I’m getting the run around, sent to answering machines, and when I was originally charged there was a bait and switch on the amount I was being charged. NEVER BUY FROM HERE!!! Worst customer service ever. Worst everything.

This is a local business and that is pretty much the last positive thing I can say about this place.
I ordered a mother’s day bouquet for $ 96 via
(yet another site I will never use again); the photo and the reality were so far apart, there are probably grounds for me initiating a chargeback on my CC. The flowers looked like they had been stuck into the vase. No more. No arranging, no attempt to fill the empty spaces (and there were a lot of empty spaces) with even green filler. I have a photo of my mom looking at it and it isn’t pretty. I’ve basically told everyone in my company (including those who live in Issaquah) to avoid this place like the plague.
I was so disappointed, I called the florist to complain — initially, I told them I would initiate a refund via
. They asked me not to, and said they were send another arrangement the following morning. I agreed, and the next morning, the flowers that arrived were wilting and one flower literally broke and dropped off between the delivery guy handing it to me and me taking it. I’m not going to initiate a refund because I did eventually receive two bouquets of flowers, even as grossly misrepresented as they are on the FTD website. But I’ve got to say that these are the worst, absolute WORST, bouquets I’ve ever seen. Usually I use a local florist in Seattle that I know, but used FTD to deliver to her work address because our local didn’t deliver to that area.
Epic fail.

I picked Cascade 24hr Florist from a list on Teleflora (.com– yes, not even going to make that a link to advertise for them) to deliver some flowers. I choose them because they had a few decent Unilocal reviews. Bad call.
I paid $ 90 and the flowers were never delivered. Total scam.
I got a email confirmation they had been «delivered» but she never got them.
Totally avoid this place and Teleflora. I am completely disappointed. Not only were the flowers overpriced for the size and quality (even from the pics) but they couldn’t even get them to her.
Double check your recipient got the flowers!

The employees were very helpful, they bent over backwards to help me out. The bouquet was great and the recipient loved it. I would order from them again. Thank you!

These are terrible reviews. I will never use this business

My boss from CA placed an order and somehow it got to Cascade. Since I live in the southend, it’s a commute from their eastside store but they were great.
The flowers I received this past Monday were so cute and awesome but sadly some of the flowers started to die really fast so I called and mentioned it to them. The owner called me back the next day and offered to send another arrangement. I got them today and it’s just as sweet and pretty. My dog passed away and the flowers were arranged as a face of a dog, there were also wings and a halo… really nice and great customer service. thank you!

NEVER ORDER FLOWERS FROM HERE! Ordered flowers for valentines day, didn’t get delivered. I called the next day for a refund and was told a manager would call me back by 2pm. At 3pm I called back and was told it will be at least 24 hrs for a manager to call me back and that I could not get a refund from anyone but a manager. By the evening of the 15^th the flowers finally showed up and they were the most unattractive arrangement of flowers I have ever seen. I should have just gotten some roses from QFC. Another call to the manager the next day and I was told someone would call back right away– 2 weeks later still no refund, never heard from a manager, or anyone for that matter. $ 118 down the drain!

My brother in Europe ordered a Christmas arrangement through Teleflora. Teleflora chose Cascade Florists for some reason. Cascade is in Issaquah, and I live in Edmonds; a good hour and a half drive. There is at least half a dozen florists here, or around here. But we got stuck with Cascade. The arrangement though lovely was missing all the tapered candles supposedly within the flowers. I called Cascade right away. While my husband called the delivery man to see if the candles were still in the van. No they weren’t. Cascade was not helpful at all, giving me «well it’s Christmas Eve,» etc etc Well I know it was Christmas Eve, the delivery on that day was the whole point She could do nothing about it, except «bring them on Monday». I told her the arrangement was for a special dinner that night and for Christmas Day Dinner.
No help. I said, «You know I work in business too. And if it was ME, I would be apologizing left and right, and knowing that I could not get a driver to spend 3 hours on the road for candles, I would ask politely if my customer could perhaps purchase some candles and we would not only refund the price of the candles, we would send a second arrangement at another time». But no, she wouldn’t do that. She said she would send another full arrangement on Monday. Well Monday is too late. So I went and purchased the candles on my own anyway.
Now it’s Sunday and the six yet unopened lilies are already turning brown.
Small businesses must depend on repeat business if they are to stay afloat. As for me, I will NEVER use Cascade Florist again and I have asked Teleflora not to use them as well.
I am not a complainer. But this service was extremely poor.

I was looking for some flowers for my wife’s birthday and came across this place in downtown Issaquah. It seemed a bit cramped and cluttered on the inside, but they were very nice and helpful. I wasn’t quite sure what I was looking for, so they asked how much I was looking to spend, and the type of flowers and colors my wife liked. She worked her magic, and created a beautiful bouquet that my wife loved.