South Island Medical

I will give you very simple advice if you are considering making an appointment at this practice. Go elsewhere.
I made the mistake of choosing this practice when my previous PCP retired. On the first visit for a simple physical, I had to wait for 45 minutes after the time of my appointment to see the doctor.
I couldn’t get test results over the phone, I had to come in and be charged a second time.
My second call to this practice involved being sent to a radiologist for an ultrasound of my kidneys. I was told they would have the results the following day. They didn’t and I’ve had to play phone tag with them and the radiologists (they tell me they can’t call) and every time they never receive them. I still don’t have the test results.

Horrible, uneducated, and unprofessional practice. The doctors are more interested in making money than caring for their patients. The staff is rude, incompetent, and they care more about their mcflurry shakes than serving the patients. If you make an appointment, they make you wait for hours before you are even seen and you rarely get to see an actual doctor. You will get a PA or one of their assistants (who have no clue what they are doing) There is always a new PA or assistant, so you see a different face every time. The office isn’t clean either. Dr. Castiglia also has a terrible bedside manner and runs her practice like a factory. I have had many issues with this office such as a misdiagnosis, billing, misinformation, scheduling, etc. etc. Do not go here!!! There are so many better doctors on the south shore. I chose dr. Castiglia bc the office is close to where I live, but honestly, it’s not even worth the headache and stress.

Very friendly staff. As busy as they are my doctor which is Dr. Bedell makes me feel as if he genuinely is concerned. I have been going to therm for years before Hurricane Sandy and now even though I o longer live in Long Beach

This office is awful. The front desk staff are rude. They are never on time, and make you come back in to discuss results so that they can charge you– it’s such a scam.
I waited over an hour past my appointment time because they wouldn’t tell me my test results over the phone, after i requested since i was out of town. The results took 5 minutes are were so minor that no action even needed to be taken.
There are many better doctors in the area that I am now looking into.

It’s a doctor’s office people. Drs. Bedell and Castiglia are aces — but the practice double-​books appointments, or at least stacks them too close together. So, make your appointment for 9 a.m., right when the door is unlocked, or it’ll be an all-​morning or an all-​afternoon affair. Also, the walls in the exam rooms are a bit thin so you’ll more than likely hear the advice to another patient about eating more nuts and whole grains, or about trying Cialis instead of Viagra. Also, if the front desk girls are on lunch there’s no hope of getting someone to answer the phone (you’ll get the old-​school answering machine) because just like with patient appointments, they don’t stagger their breaks, because that would make sense.