U.S. HealthWorks Medical Group

My workman’s doctor referred me to come here to see Orthopedics Doctor. A doctor named Lin, Frank MD is suck. After I hit my head during the injury, I have really bad headache, neck pain and couldn’t sleep. Dr Lin told me because I don’t sleep good that’s why I have headache. I told him this was happen before, now I have to take the pain killer to stop the headache. He told me don’t take that medication and I have to suffer like that. I said I can’t because the headache really painful. Then he asked me «What do you want me to do?» Is that silly? He is the doctor but he asked me back what should he do? He made me feel like he doesn’t care, and thought I want to get something. If whoever has headache painful, then will know how worse is?
This place is suck at all!

This place is a complete DUMP. Understaffed and completely incompetent. Thanks Obama for allowing these places to exist. Told the guy I had borderline high bp and he didn’t bother to check on my last visit here. This visit all I have to do is piss in a up and I have an appt still took 40 min. This place is a social club for the girls up front.

This place is terrible. They are not thorough, make you wait hours even if you have an appt. I will never come back here once my workers comp issue is resolved.
Wow, here another and still waiting here 2+ hours, haven’t seen the dr, and this was a scheduled appt…

Alright. I’m about to give you a real honest review.
I decided to come here on ¹⁰⁄₁₇ because I had loss of hearing due to cerumen impaction on my right ear for three days and was starting to feel pain from poking at my ear. I checked in at 2:45PM and was not called in by a medical assistant until 4:05PM. There was only about three people in the waiting room so it was a bit frustrating how long it took them to call me in. However, it was towards the end of the day and they only had one medical assistant working and one doctor on staff so I didn’t want to give them a harder time.
I was put in a room and was briefly interviewed by the medical assistant, and then spoke with the doctor right after. She told me that she was going to have my ears washed to remove the wax and then further look into the symptoms if that does not solve the problem. I had a few problems with the doctor such as her lack of knowledge with the generic names of the medicines I take but I’m not going to make a big deal of that because she is not a pharmacist and she was very helpful and kind to me throughout the entire process. I wish I could remember her name. But she has light hair and wears glasses! The doctor left and I was sitting alone in the room from 4:13PM until the medical assistant moved me into another room at 4:22PM.
The medical assistant was the one to wash my ears and he was very helpful and made the process easy and smooth. The washing was a bit uncomfortable towards the end because the water pressure blowing at my ear was just too much and caused me to become dizzy and cross eyed. They helped me walk back to the first room I was in and had me lay down for about 15 minutes until I felt good enough to stand up and drive.
My overall experience with this urgent care is ¹⁰⁄₁₀ because although the wait was long I am very appreciative of a place on a Saturday that was able to help me with my needs. The doctor was very hardworking and kind.
I was out of the Urgent Care by 4:55PM with a prescription for medicine on hand.

How is this place in business? I called to schedule an appt for a physical and was told they don’t make appts just walk in. So stupidly I did, here I sit over 3 hours later and was just told it could be another 2 hours! WHAT??? If this wasn’t for a new job I would have told them what I really think of them!!! DON’T come here if you don’t have to, most unprofessional, unprepared staff I have ever encountered.

zero star actually. Totally agreeing with all the bad reviews. No matter what time you come the wait is always more than an hour, just for like less than 5 mins appt. I’m just super glad that today is my last appt already. I wldnt recommend this place to anyone. I Come here only bec my job sent me to this place for some work related injury. I have to abide by the policy. Otherwise I wldnt have come to this place. Worst, after waiting for more than 1 hour, when you get in, the PA does not even read the chart prior to seeing you, doesn’t even have a clue as to why you’re there. Worst place to ever go to for medical attention.

I got hurt at work, so was sent here. Considering it is a small clinic, it is a very nice place. Like any other place with appointment you get treated faster, but no appointment obviously it will take alittle longer. Great place. Do recommend!!:)

The secretary Giselle is so unprofessional, she isn’t time essential come on be efficient. I walked in and I let her know I was new yet she didn’t give me the papers to fill for new people. Come on it was enough to have to wait almost 2 hours! Hearing the nurses cracking jokes in the back office and laughing all loud isn’t professional, definitely recommend a different place that will give better service. Aside from that the Asian elderly lady was such a sweetheart though.

if I could give this place a negative I would… I’ve been here since 2:30p I get they are busy but when a client is ready to leave do NOT give false information. the girl I talked to told me they don’t provide taxis, mind you I’m already aggravated, so I told her that’s wrong bc Kevin told me I should be fine and she told him they didn’t teach her how to do that. then the girl before she leaves anxiously wanting to get tf off work, she gives me FALSE information again saying the taxi will be here shortly… 30 mins later no more clients and employees are in the back no taxi… it was 7:30p when I called for someone and he explained to me that the girl had told him the paperwork will be ready once the taxi is here and that the taxi is going to be awhile… AWHILE?! beetch told me SHORTLY! so the guys I spoke to just called the taxi company and its now 10 minutes to 8p they told him another 30 mins… 6 hours at a frikin clinic and given false information I’m in the medical field also DONT BE GIVING FALSE INFORMATION TO PATIENTS!!!
ok so I’m back 2 days later please tell me why as soon as I ask the older thicker lady a question and automatically she’s so salty with me? then she tells me my appt is not until 12:20p WRONG!!! so not only do I get rude service but the girl from the first visit messes up on my appt this location needs to be retrained go back to school or hire other people that need a job this is so ridiculous with what I’ve been dealing with.

This place receives ZERO stars from me! Came in on a Wednesday morning and was told the wait time was about 2 hrs. It was suggested I come back — so I did at 3pm. Arrived, checked-​in, waited almost an hour to be told «we are out of the test (I needed)»! I asked when they would get more — was told «tomorrow by 8 am»! Arrived Thursday at 8:13 am (giving them a little buffer). There were 3 people waiting ahead of me. Again, waited an hr to be told «we don’t have them yet, you’ll have to come back or go to another location»!! After an ordeal they are giving me a different test, but now I have been waiting 2 ½ hrs and counting!!! 8 people have been seen and left, all of which arrived an hour after me! This is unacceptable!
Don’t come here — unless your time means nothing to you!

This place is horrible!!! Took my son in Saturday for a fall they took x-​rays didn’t give me results told me to call Monday afternoon. I call Monday no results I am told to call Tuesday. Call Tuesday they tell me the doctor needs to call me. The office is now closed and noone ever called!!! Would give no stars if I could!!!

STAY AWAY FROM HERE! This is hands down the worst clinic ever. The facility has rust in many areas, including the clean tools and materials carts. You always see different doctors and all of them each have their own opinion about your status, but first they ask you what the other doctors diagnosis was. What a joke! Then I don’t know why they ask you questions. They interrupt you when you answer their questions and act like they didn’t even hear your answer.

This Place SUCKS!!! Been waiting over an hour and I am sicker than a dog! Whatever you do go to the next urgent care listed on your insurance!

Having an appointment should mean that i be seeing before walk ins. I waited an hour in the waiting room and it’s been another hour waiting in the actual room now. They don’t have many patients either. I can not believe the customer service here.
This is my 4^th time here and it’s always the same thing. Unfortunately I don’t have a choice in the clinic i go to. :(

I should have read the review first before going here. They service sucks and their service was really really slow. It took me 3hrs just to do a physical and chest x-​ray! The receptionist told me the result will be ready in 2 days but she was wrong! My result wasn’t ready until 5 days!!! I should have went to a different clinic! Do your self a favor and don’t go to this place!

This is the slowest clinic I have ever been to! I came in for a pre employment drug test and waited over 30 min with only one person ahead of me. The staff was rude and didn’t care that I was sitting there waiting. I didn’t even have to see a doctor so I don’t understand the hold up. If I ever have to go to another USHW I’ll take the drive even if this one is close to home. Huge thumbs down!!!

This place sucks. I f n hate this place. I don’t understand why I have to come back to this dump to get my blood results when other places do it over the phone. Don’t sign up to come here, it’s a waste of time and you can find a better provider with better equipment and staff.

Absolutely horrible. Had to come to this facility to finish an application process for work for my boyfriend. He came on Thursday had a physical and the doctor filled out the paper with what he thought was necessary. When we said no the employer said everything needed to be filled out the doctor replied that that was all he needed to fill out. Of course when he returned to the office they said no this needs to be completely filled out. So we returned on his day off when he should have been getting paid for this process, he had to now return on his own time to meet the deadline. The staff when we first entered told us that the woman who handled it was on lunch and should return soon. 45 minutes later we were informed that the doctor who needs to complete it had just walked out and wouldn’t be back for another hour. The staff is unhelpful and unorganized. This is ridiculous.

This place is horrible! Long wait Even with an appointment! Slow staff and doctors! The girls at the front desk are always talking and laughing with each other an their always rude to patients!

After reading the poor reviews, I was a bit skeptical to go in, but urgent care is for people that need to be seen in a hurry and I was in no position to «shop around.»
I go into the lobby and it’s relatively clean. The front desk clerk was a bit abrasive… I’m assuming he hadn’t had his coffee yet, but no big deal. I filled out my paperwork and turned it in. I didn’t have my insurance card with me, but they were able to look up my insurance info, which obviously saved me some money, so I was grateful.
I was one of three people in the waiting room when I arrived. They were able to take me back relatively quickly (within 15 minutes).
I’ve been an EMT for over 8 years, so believe that I know a thing or two about ER’s and urgent care facilities… Just because you arrive first with a broken nail, doesn’t mean that you’ll be seen immediately. They take you back according to severity. Some of these reviews below complained about a long wait times, but unfortunately that comes with the territory. If you have a boo boo and you have primary care physician, I’d say make an appointment with your PMD instead of going to urgent care. Urgent care is like a step down from an ER and is mainly used by workers comp injuries or by people with poor insurance, no assigned PMD (me), or a semi-​serious issue that couldn’t wait for an appointment with your regular doctor (also me). DISCLAIMER: Obviously, if it is a life threatening emergency, dial 9−1−1 or get your butt to an ER immediately!
As far as worker comp injuries being seen first, I believe that they pay out is higher, but I don’t know about prioritizing based on the ability to pay… That’s outright illegal! If they DO actually practice this methodology, I didn’t witness anything like that.
The two gentlemen in the waiting room arrived before me and were wearing work uniforms… I came in street clothes and was there for a non work injury and I was seen first! For an infected spider bite!
I was seen pretty quickly, received a script for meds and I was out the door! Between arrival to assessment to prescription in hand and my butt in my car was 1 hour and 30 minutes. Not. Bad. At. All.