Maple Gardens

DO NOT LIVE HERE!!!
I REPEAT DO NOT LIVE HERE!!!
I made a mistake and sign a year and a half lease and I’ve been regretting it since, I’m a current tenant and my lease will be up next month (THANK GOD)
I don’t even know where to start about this nightmare place.
THIS PLACE IS INFESTED WITH
ROACHES AND RATS
(Yes RATS NOT LITTLE MOUSE, BIG ASS RATS)
Here’s my battle with the roaches and rats:
First day I moved in, the big ass rat wanted me to know he lived there too by welcome me in the kitchen smh I called maintenance come to found out the exterminate comes first Wednesday of every month and moved in on the second week of the month Friday so I had to settle with cheap ass sticky pads and hope to catch him.
I called them back on a Monday telling them I didn’t catch the rat so they send a maintenance guy to remove the radiator and Lord Have mercy there was at least 5 holes smh which should of been taking care of before accepting a new tenant but anyway the maintenance guy put stainless steel and cover each hole only and promised me the rat won’t bite through stainless steel. I slept good that night knowing I wasn’t sharing my apartment and the rat can’t no longer came in.
Following up the next month, as promised the exterminator came in that Wednesday at scheduled time, I was excited but all that men did was putting this old school wooden mouse trap with peanut butter on it and sticky pads for the roaches, I expected him to put rat poison or something –_​_​_​_​_​_​_​_​–
I didn’t trust that kitchen at all, I didn’t cook and barely step foot in it but not knowing this Rat is not done with me yet. One day upon cleaning my bedroom and closet I found a tore up shirt this rat been chewing up on and rats shit underneath the bedroom radiator, this little fucker was still in the house but passing through the bedroom now smh
It was clear to me that he will not leave without a fight. I had the maintenance guy came in again and put stainless steel on the bedroom radiator now but I didn’t sleep in there. So now I done gave up my kitchen to him and my bedroom to sleep on the couch.
That still wasn’t enough the danm Rat just wanted me gone and give him back his apartment. My problem is why do I have to call to have them fix each section of the house why not fix the whole house radiators and look for holes before having a new tenant and that stainless steel is bullshit I still til this day bumping in to this Rat, I had to get a cat to get a peace of mind in my own house smh I don’t even like cats like that
Maple Gardens should give every tenant a cat upon signing the lease because you’re going to need it to fight against these Rats. Keep in mind that No matter how clean you keep your kitchen and house these rats will come in to your apartment because it’s not yours it’s their home.

This is solely based on the customer service phone call. I was interested in viewing an apartment. The customer service rep. hates her job, and she makes that very obvious. She puts you on hold like as if you are her best friend. «Hold on» and then comes back like she is at home «yea hello»… I don’t know about this… answers like «Yea it’s a 50 NON REFUNUNDABLE FEE»… Meh… I’ve experienced better customer service at a 7 dollar Chinese buffet.

I’m a native New Yorker and the surroundings outside of Maple Gardens does not mirror NY circa 19 80s or 1990s. Irvington is actually a very commercial neighborhood. When living in Maple Gardens, I felt completely safe walking across the street to the Supermarket or laundromat (didn’t use the ones in the building because they were not maintained and mold could be seen growing inside the detergent compartments). The rent is quite reasonable, however the infestation of cock roaches was absolutely intolerable. I seriously doubt the exterminator used anything other than water when he served the buildings once every quarter, if that often.
All visitors who stayed longer than 30mins have to pay. As a tenant they threatened to have my rental car towed because I «wasn’t allowed to have a vehicle without a Maple Gardens sticker in my spot.» I told the security officer that I will park a horse & buggy in my spot as long as I’m paying for it & if the car is towed, I will sue him & management. It was a holiday week — end and I was unable to get a temporary sticker from the rental. Prices for tenant parking varies. I felt safe here & during the summer I enjoyed being able to sit outside and enjoy the breeze. *During Hurricane Sandy, Maple Gardens was the only complex with electricity.

Pros-​Decent access to transportation 107x bus to midtown 4o mins or easy access to Go25 bus or ²⁵⁄₇₀ bus to Newark Penn Station train (15−20min), cheap rent (ideal for short term living to save $$), Good amenities like on site deli/​mini mart, access to gym (for a fee), parking (fee), security, gated community, nice leasing staff.
Cons-​Bugs/​rodents, Hard to contact Maintenance Dept, surrounding neighborhood in Irvington is less than to be desired, not an area to raise a family., older units not maintained well, noisy neighbors, thin walls :(
Honestly Overall– Maple Gardens is fair at best. I’ve been here 2.5 years but will not be renewing when lease is up. Cheap living allowed us to pay down debt! :) and save money towards buying a home. Unfortunately the quality of living here is NOT LUXURY at all. That is false advertisement. I’d rather pay more to have true luxury than deal with the cons. This may be an option /​ok for short term or if you need to down size in a jam but not for long term.

I would give –5 star if I could. Huge cock roach problem, add some renting department employees’ rudeness. You ask for extermination, and they actually do extermination 20 days later, but roaches still present in your apartment. Then I complained about ineffective extermination, and the low life rent office employee’s response was: «killing 4 or 5 roaches per day is not a roach activity. Cock roach activity is when you have a whole bunch of roaches in your apartment». It seems these employees have no problem with roaches, or maybe they consume roaches as free meal. At the end, place is dirty and unhealthy, employees are unprofessional and rude.

Recently visited this facility to see things for myself because lately I’ve decided to move from my current place. The website speaks very highly of this «gated» community but outside the gates you see the reality!
I arrived by car thank god because the surrounding area is not nice at all. Poverty doesn’t look this bad in NYC — anywhere! I’m no stranger to the ghetto but what I saw of the immediate neighborhood outside their gated community reminded me of the NYC slums during the 80−90s crack era. In broad daylight I saw obvious drug addicts begging or trying to sell stolen goods as soon as you exit the highway.
Once you arrive at maple gardens it’s easy to spot because it very well kept compared to what you see outside. I drove up to the security window and was greeted with a blank stare — no greeting or even a hello!
I informed the security guard that I wanted to go to the rental office to see their rentals and was handed a paper pass but given no direction. So I asked «do I just go straight to the back area? I’ve never been here before.» The security guard just nods his head and gives me a dumb look –so I drive towards the back slowly and eventually see a rental office sign of to the side.
I try to park and see spaces marked rental but there are none available. So I just park close by. As soon as I enter the rental office I overhear a very pissed off tenant. I have to wait awhile until I can ask about the parking but of course I am listening to the commotion. I eventually get the story directly from the disgruntled tenant first hand. Their is a process to follow when visitors plan to stay and park on the premises. The tenant explained she followed the rules but is now being told the visitor will be required to pay for parking while there but she says she was never informed that payment was expected. Obviously communication is not at its best.
Once the pissed off tenant leaves-​still pissed off… I ask about the parking issue and was instructed to put my pass in the window and my car would be ok.
Once I’m given their packet of information I read all their rules about visitor parking and I do see that there are fees. I was able to tour several apartments and I must say every apt I saw was beautiful but in various stages of renovation. The grounds were immaculate as well as the buildings and the rent prices are excellent. Because I have no children I am considering moving here simply because the rent is so cheap it will allow me to save more. The surroundings outside the gates are a definite drawback.

Cheap allows you to save… Security are assholes… Sticker your car for everything under the sun. The legal department is a joke and they send you to eviction if you’re 3 days late… Calling and trying to talk to anyone in corporate is a joke. After you sign your lease they could care less. Safety looks better than it is. Lived here for years there was a crackhead breaking into apartments, there were cars with windows being broken out. It can get ridiculous but at the same time security is telling kids don’t run on the grass? Shouldn’t you be more concerned with our safety not if the kids play in the GRASS??? Maintenance works really hard but you can tell a lot of the time their hands are tied… And the women in the maintenance dept are incredibly rude… Everything is done on their time table screw anything you might have going on. The laundry facilities are a little dated not horrific but trying to do it on Sunday is a lesson in hell… At the end of the day building 10 is probably the cleanest with 12 a close second heard some. Epic horror stories about 1 and 2 with rats and roaches for a year anyone can deal but longer than that I’m looking elsewhere.

CAUTION! PELIGRO! WARNING!
This place is unappreciative AND rude to its residents. A lot of ppl who live here are foreign and don’t know that this place is subpar. Staff put stickers on your car if you’re unloading groceries too long which you can not scrap off. Their plowing company hit my brand new 2013 328i BMW with a snowplow and now refuse to pay for repairs after lying for months saying they would take care of the damage…
If you work after 7:30am do not expect to have hot water in the morning you can use only hot water and it will still be only Lukewarm, I constantly have to call to ask for hot water. After 5yrs I have never paid them late, not once in 5 years but the service gets worse over time and now with the damage to my car I’m moving out since they lied and said they would take care of it.
There were also rodents my husband made them plug the walls with steel wool which has been successful but you will need to keep boric acid on hand to combat roaches. I stayed here years because of my job, but now it’s time to move on. They have a high turn over rate and Lori Mock in legal is rude and disrespectful and will literally hang up in your face if you try to voice your concerns. Don Alamazno security supervisor is a blatant liar and these ppl are dishonest and do not care about good faith.
I’m sure: The good reviews are written by maple gardens employees themselves because there’s always a problem here from the fire alarms going off in the middle of the night, to the rude disrespectful staff, to the laundry room that steals your money constantly between floodings. Bottom line with them is money… they fire security guards constantly and care about NO one from tenants to their own staff. Do not move here you will regret it.

I actually loved Maple Gardens! I lived there seven years, but didn’t move for anything negative other than wanting to be an owner instead. The security was high class, the parking lot was great and the facilities were all wonderful.
The only bad thing I could say is that it’s not in a good neighborhood, but when you are within the gates, you will not notice the outside area. Everything is at your fingertips: grocery store, laundry, gym, basketball courts and even the bus stop. Maple Gardens at the time also had its private bus company and storage space.
Also, they have an online, auto or manual debit pay-​your-​rent website (really cool).
If I ever go back to renting in NJ, this will be my first choice.

Lived here and it actually wasn’t too bad. They have a mini grocery store and cleaners inside the community. It was very convenient, especially if you didn’t want to go through the hassle of the supermarket across the street. The apartments were nicely sized and you the fixed any issues immediately. On site laundry made a big difference in the winter. Parking is expensive and visitors have to pay by the hour which is cool. Expect your friends to hate you or never visit. Street parking is nearly impossible and if you park in the parking lot across the street, you will get towed. There was a maintenance worker who creeped me out. He’d always suddenly pop up and I saw him watching me from behind a wall in the laundry room while washing clothes. He was my overall reason for moving. Didn’t feel safe knowing a creeper could have my apartment keys. Besides that. Wasn’t bad.

This place is in Irvington NJ, it isnt really the safest neighborhood however you are in a gated community with a lot of security. Sometimes the security is so good that I cannot even get into my apartment complex because my bar code doesnt work to open the gate.
They have a deli downstairs in building 20 which is really good! Get the spicy chicken sandwich which is really good!
If you want to get a haircut call «J.K» 973−767−9381, he will give you a fresh cut that you will always remember. He is a 5 star barber! He will take care of you just tell him I sent you to him. Super cool guy that really cares about you.
As for living there it is really up to your neighbors if they are noisy or not. I had a floor where I had neighbors who always argued every night so that was a bit irritating. And on my same floor I had kids out in the hall kicking a ball so that was at times irritating. I lived in Building 18 on the 4^th floor.
The laundry room was a bit expensive but the good part is that it was right downstairs so you didnt have to go down the street where its not to safe. Irvington isnt really the safest place but if you stick to yourself then you should be okay.
Safe place good barber and good hot sandwiches!