Zale Corporation

Do NOT, I repeat, DO NOT order anything from Zales ever again. I saw a very pretty set of aquamarine earrings that I wanted to get as a Valentine’s Day present for my daughter. If you go to
, they have a picture of the most beautiful, brightly colored set of Aquamarine earrings. I thought this was the perfect gift so I ordered them. To my surprise, when I received them they looked like a cheap set of CZ and had no tint of blue whatsoever. I got in touch with customer service and they hide behind the «The aquamarines pictured may have been treated or enhanced by heating» disclaimer. Ok, I get that they may be a shade or two lighter, but what I received has NO blue tint whatsoever? Do they care about customer service and did they ask how they could make it up to me? No, I got an offer that I could return them, place another order, and hope I get a bluer set. Totally unacceptable customer service response and you can bet that I will give them a negative review and show my displeasure all over social media. If you want proof of what the internet shows and what I reeived, let me know. RUN from Zales.

Checkout the email I got this morning! Well… can’t give this corporation a 1 Star cause it was my own fault… but I was still hoping for a store credit or something. It didn’t cost much… but should wedding rings really snap into two pieces after being dropped? FML!
(I ordered it from
)
SEE BELOW:
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Dear Chun,
Thank you for contacting Guest Services at
. Unfortunately, we do not offer a warranty on the item, unless you purchased one in store. Because this is outside of our 100 day return/​exchange period, a new order would need to be placed for the item. We apologize for any inconvenience. Please let us know if there is anything else we can do for you, and thank you again for contacting Guest Services at
.
Sincerely, Melissa H.
Customer Service Representative
Guest Services at

If you have additional questions, please visit our online Help Desk. Original Message
Follows: — — — — — — — —
First Name: Chun
Last Name: P???
Work Phone: 858 784???
Home Phone: 858 784???
Email Address:
Date Received: Mon Dec 21 12:42:12 EST 2009
Reason For Contacting Zales: productInfo Case
Tiltle: Phung, Chun
How Received: WebsiteDivision: Zales
Description: Hello! I ordered a tungsten wedding ring 2−26−2008…see order #8 341 393 913. Unfortunately, I accidently dropped the ring on a concrete floor, and the ring broke into two pieces! Is there any kind of warrenty or guarantee for replacement? I can emailyou a photo of the two broken pieces. Or do I just need to buy a new ring?
Sinerely,
Chun P