Wells Fargo Bank

I just had the best bank experience I have ever had. As a young adult, do not typically go into a bank very often. The teller, Alexus, was extremely friendly and bubbly– she made me feel like she was there to take care of me and that I was important. She asked me about my day, etc. and she kept talking, as if we were friends. It was really great and very comforting. I will go out of my way to go to this branch again!

We came in here to cash in my husbands IRA and ANew the black lady was helping us and we ask her how much the amount is and she ignored us and was talking to her co-​worker mr. Gonzalez than we ask can you take the taxes out? She said ok u will need to go up front to get your check. We saw it did not have the the taxes taken out. So we found you can’t go back and take it out again. And my husband was on his lunch break at the time too. So we had to set up a hole new IRA account and wait another day to take it out! We don’t even have account with them and WONT EVER FROM THE SERVICE WE GOT!!! I suggest you don’t even come here!

I opened the WF account 3 yrs ago. One of the best branch I ever visited. I receive exemplary service from everyone at Wells Fargo from this branch. Bankers (including the tellers) are respectful, courteous, good listeners and problem solvers. And they do it all with a smile.

I’ve been dealing with Wells Fargo for all of my banking needs ever since I got my first real job over 6 years ago. I have been very happy with their customer service across all of their branches. Recently, I was out of town and needed to get some paperwork done. This location is very new and was able to help me get the needed documents in a quick and efficient manner.

Slow servicfase in this branch every time

I’d give it a 0 star if I could.
I disputed a fraudulent charge with Wells Fargo as soon as it happened. They told me it was ‘probably just a pending charge that would drop off’. This was a charge that i did not approve, for over $ 100. After the charge went through, it did not drop off, they told me to file a claim. So I did.
Several weeks later they concluded it was a valid charge and let it go through. I called and asked on what basis did they believe this was a valid charge? The lady said they had signed receipts, that I had signed, so they could not reverse the charge.
I asked for a copy of these receipts. When I received the signed receipts, it was very obvious that Wells Fargo do not have top detectives reviewing these cases. The signature on the charge-​in-​question was not even remotely close to matching my signature. The numbers that were written on the receipt are not even close to how I write my numbers.
I called Wells Fargo again and stated I did not agree with their findings. They advised they would send an email and call me back. I requested the call to be escalated to a supervisor. They connected me with a ‘resolution specialist’. I informed her that the signature was not even close to being similar to mine. She reviewed it and stated that because they received a signed receipt they could take no further recourse.
I asked if anyone could just take my card, sign a receipt and steal my money? I also asked if they took my personal security seriously or made a routine practice of knowingly allowing identity theft to take place if they receive a signed receipt. The lady had no answer for me.
Bottom line, if you want someone to protect your finances, dont choose Wells Fargo.

This Wells Fargo has a great location and a very efficient drive-​thru line. I also like that they have 2 ATM drive thru’s so I rarely have to wait long at all.
Not much more to say, but those are the reasons I like this location!