Verizon Wireless

In my experience, Verizon’s coverage is the best in Dallas. No dropped calls, strong data connectivity pretty much everywhere. My experience at the Irving store on MacArthur has been the opposite. Prepare to wait a while when going in, even when there are few customers. The staff reminds me of DMV workers. Slow and not at all interested in providing good customer service. When you do finally get served, it’s more about up selling you on over priced extras (phone covers, screen protectors, etc) than helping you. If I could find an alternative with equal coverage, I would switch providers just to not have to deal with the staff.

Really slow service. I needed to buy another device for the business, and was told half hour before I can even talk to someone (even though there seemed to be more employees than customers)
Ended up walking out empty handed. I guess I’ll buy the device at target and enroll it myself.

Really slow service… be prepared to wait an hour on week day. Can’t Verizon come up with a better, faster system for their busy retail stores?
I feel like I pay a god damned small fortune in phone bills for even basic data.
One of the sales associates was lazy and rude. I asked him to put a new screen protector on because mine broke for no reason. They really push those products, but honestly… use amazon for that shit. They make you feel like you can’t say no… which is a really dirty sales tactic, but you definitely can say NO and should. You are the customer. Take the power!
I still had to pay for a new «tempered glass» screen protector. It worked great for the 1 month I had it. (Sarcasm). The sales guy fucked up in applying it, twice and he just refused to put on another one when I pointed out the smudges under it.
He’s like you’ll have to do it yourself because I can’t. What kind of customer service is that? Damage it out and get me another one or get one of your co-​workers to help! Clearly visibly messed it up. There’s finger prints under my screen now. I just got pissed and left with the jacked up one. He tried to sweet talk me to make up for it. Nope. Didn’t work bucko.

BEWARE of shady sales practices:
After my recent upgrade on Friday October 24^th, I was lied to by sales associate MARK when he told me I would receive an «Instant $ 200 off the purchase of my new phone with the trade in of a current Samsung, which would mean $ 99 for the phone plus the activation fee = $ 157 with tax.» What MARK neglected to say was «Since you’re ordering a phone that’s not in stock, you won’t actually get $ 200 back, we at Verizon Wireless are going to keep your extra $ 200 and either let you buy MORE Verizon products or apply it to your bill. This means we’ll charge you $ 357 and retain your extra $ 200». Without informing me that I could stop in within the next week to pick up the phone and avoid being charged an extra $ 200… but that major detail must have slipped his mind. Instead I was forced to either pay my bill two weeks early or buy $ 200 in merchandise.
I’ve reported this location to the Better Business Bureau, sending a formal complaint to their Headquarters in NJ. Also dropped this gleaming review off at Google + and here at Unilocal.The general customer service with whom I spoke to last evening, was extremely nice, apologetic on the behalf of MARK and his team members at the store. I’ll attempt to reach the store one last time, but if they are unwilling to reverse what has been done, its an affirmation for this one star review.
This unethical, conniving style of what looks to be commission-​safeguarding is something I never expected to encounter with Verizon Wireless and is the reason we will be taking our business to another provider.

I had some business in Irving recently, and I stopped by this Verizon store to take care of a couple of issues. A representative came over and offered to help, but in the end, it just felt like he was trying to get rid of me. For both issues I had, he recommended I call the 800 number because they could take care of it. He wasn’t necessarily dismissive or disrespectful, but it definitely felt like doing those things in the store were not worth his time. I left without much argument because I could tell the customer service was not going to improve from that point forward, especially if I insisted. I did not have the energy to deal with that on this particular day…
A couple days later, I went to the Verizon store near where I live (the Plano location near 75 & PGBT) with the same two issues, and my experience was completely different (I upped it to 5 stars, in fact). My extremely positive experience there was in such contrast to this Valley Ranch location that I felt I needed to drop this store down to 1 star. Additionally, the store in Plano was extremely busy, and I got excellent customer service. When I visited the store in Valley Ranch, there was ONE other customer there and several employees standing around the counter talking. Now that’s fine when there’s nothing else to do (hell, that’s how you get through the day sometimes… relaxing during a down time), but when a customer walks in with issues that CAN be taken care of in-​store and there are several employees not helping other customers, the customer service received should NOT be «call the 800 number, they can help you out.» I am very aware that issues with phones or accounts (or any business) can be taken care of with an 800 number… sometimes I choose to go to a store to talk directly to a person. If the advice I get from the store is to call the 800 number, why does the store even exist?
I have received good customer service at this location previously, that’s why I went there again… this needs to be addressed, as it puts a bad light on Verizon as a whole.