The Home Depot

Really good service. One of the women in the garden section took her time to help me pick out plants, and taught me how to care for them.

Home Depot used to be known for their customer service. You could always find a helpful employee around every corner. Sadly, this is just not the case anymore. We literally had to wait in «line» in the aisle to get help, and he was far from helpful. We ended up in the store for close to an hour, talking with three different employees. One even said, «Sorry, hardware is not my department so I can’t help you.» Um, how about calling overhead for some help? A little customer service here? The only helpful staff were two guys walking around, endorsing their flooring product.
Too bad Lowe’s isn’t closer. Boo-​hiss

This is the closest Home Depot to our house in Las Colinas. We came on 1÷13÷16 at 7:30pm and received the worse customer service. We spoke we 2 different people and they spoke to my boyfriend and I like we were idiots. We have been loyal Home Depot customers (we have bought our fridge, washer and dryer, and blinds (installed as well). I understand it’s late and I’m not asking customer services reps to act like they’re super happy but at least treat your customers with respect. We just bought a new house and still need several things and now I’m rethinking about buying from Home Depot if their customer service is going to be like this.

Extremely helpful staff! If you’re lost and need direction come to this Home Depot and ask for Paul.

This is an awesome clean store! I walk In and was immediately greeted and he helped me find my way without moving from his spot but advised someone in that section will be there to guide me if needed. Sure enough when I got to my aisle two people were there to help! I got everything I needed in less than 3 minutes! When I got to the cashier I asked for the return policy in case the product didn’t work and he said I had 90 days! Well I didn’t need that because I used the product today and it worked perfect. The price wasn’t too bad either! Thank you so much Home Depot!

This location is great!
1. Home Depot sponsors kids workshops once a month and they are outstanding. Kids love working with tools and painting. What a fun activity to fill up the morning and get them learning how to make stuff on their own.
2. Call out to outstanding customer service from DUSTIN. He helped me with lots of helpful information on light bulbs and cleaners. Every staff member on the floor asked me if I needed help or had questions.

This is on our way home from lake grapevine and we needed to pick up some hardware and epoxy. We had our dogs with, only to find a sign on the door that this Home Depot is not dog friendly. Not wanting to risk a broken window or animal control call from leaving them in the car, the out-​of-​the-​way but dog-​friendly location on Lemmon got our business instead.

I earned my Tool Legit Badge on Unilocal for all my check-​ins here so far and I have many more visits coming!
First off, their Fourth of July sale was amazing! I had been scoping out the big ticket appliances I needed for my new home and had been price comparing between a few places. Without the sale, Home Depot was already the best contender, and when the sale hit, I ended up saving $ 1500 on my Washer/​Dryer & Refrigerator, and I got to upgrade my wishlist and get the Samsung Fridge I really wanted because the price dropped into a very nice range for me. Since I had my homework done in advance, I walked into the store and pointed at all the appliances I wanted and checked out in a matter of 25 mins.
Everything on the purchase end went great and I hit a snag on the delivery. Apparently the sale was so great for Samsung that they started running out of products and I went on the list of those who also was «backordered.» This was a huge problem for me because I was going to be SOL and fridgeless for over a week with a family of 5, and milk is an absolute necessity. I explained my situation to the Manager in Appliances, Laird, and he was able to arrange a loaner for me until my order arrived. He came and delivered the loaner himself with a helper and when I called to have it picked up, he came himself and took care of it. No paperwork, no hassle. He is awesome! Laird is the epitome of what excellent customer service should look like. He went above and beyond my expectations and he was very friendly. So, if you are still debating to purchase your appliances from this location, put your mind at ease and know that you’ll be well taken care of.

The store is fine and easy to get to and around. But I needed help as I live by myself and had an issue with my shower. It took someone 20 mins to help me as I kept getting pushed off by employees. The 1 guy who helped immediately seemed pushed off by me and when I said my shower faucet isn’t working right, he became a smart ads and corrected me by saying «the proper term is shower control» and made me feel like I was a child. Then he basically acted like he didn’t want to help me, probably because I’m a helpless woman and kept saying I need to contact a plumber. He didn’t give me any advice but got an attitude. I called Mr. rooter and the rep came out, showed me how to fix it and it took me 5 mins when I got the part. This guy at Home Depot is a jerk and has no people or customer service skills.

I placed a large order with them, and Mark Schmidt at the Pro Desk has bent over backward to help me. He is so friendly and understanding when I had to make last minute changes. His team has also gone above and beyond to gather items from other stores in order to meet my delivery date. You all at fabulous!

The HD employees are usually very helpful, even when they don’t have what I am looking for. I have had employees walk me from one dept to another to help me find items. I have even had them refer me to Ace or other smaller stores for speciality items. I am usually greeted upon entry and thanked when I leave.

Excellent customer service. HD is one of my fave stores. Currently, they have excellent prices on grills and grill items. This is also where I get my trashbags from. They’re more durable and not too pricey

As with all of my experiences with this location, this was a quick and easy event. Everything is organized in functional spaces, but what I love about Home Depot versus other home improvement store: They anticipate your potential needs! If you’re on an aisle for particular hardware, they have the tools to help with the job in that location on small racks so as to save you the hunt. They also list the aisles that you might find needs in while looking at your current purchase. Example: Buying paint– in the same area they have small displayed of the base-​line masking tape even though the full line of tape is in another area.
Its just helpful and the people are always knowledgeable and friendly.

Hard to find fault with a Home Depot. I bought some paint here and a few other small things. Note: Their markup on paint is HUGE so if you take your paint home, paint the wall and find it doesn’t dry like you want, take the paint back and they’ll accept it. It’s like some kinda conspiracy that the markup is so enormous, so don’t be shy returning like ¼ a gallon of paint. They don’t care.
But aside from that, I found what I needed, and there were a number of associates standing around either looking for someone to help or for something to do. But I was in and out in no time and I’m glad this place is here.

Came here to find a washer & dryer for our new place. It took a little while for someone to actually offer us help, only one guy was in the department and helping other customers (no acknowledgement whatsoever from that guy…) and another employee was in the middle of helping someone soon after, finally the third employee came to help us. Bf already had a specific model in mind, we found the exact washer he was looking for but they didn’t have a display dryer. No problem though, the manager, Allen was able to provide us with all the information on it and rang us up for the purchase and delivery. There was a slight issue with moving funds around from account to account (we’ve spent so much $ moving –_​-​) but he was extremely patient and nice while we waited, even offered us a any kind of beverage. There was a small mix up where he tried to tell us 10% of $ 1000 was $ 75 but we made sure to get that corrected. Just waiting on the delivery so we can start having clean clothes now.
Their warranty program is kind of odd. It starts as soon as they install the unit (for 3 or 5 yrs, if you decide to include it along with your purchase) and is in effect at the same time the manufacturer’s 1 yr warranty is in effect. He said it wasn’t after because there was some confusion with effective dates but it kind of sounded like a made up retail excuse. Meh, whatever. He also made a comment about the amount I talked, which was barely… Sorry, I feel like I don’t have to talk every second of every day…
Personally, I like Lowe’s better.

GREAT customer service! I found what I needed (plus a few extra things) and, without having to play damsel in distress or show cleavage, everything was carried out and loaded into my car for me. I didn’t even have to ask. I bought a very nice Christmas tree at a reasonable price.

Very Helpful… if you know what you need… and I never know know hahaha

This Home Depot cracks me up. I’m a theatre teacher so I buy a fairly significant amount of lumber considering I’m A) not a building contractor and B) a woman,
The employees I’ve encountered here tend to be well into or past middle aged and almost never believe that I know what I’m talking about. That’s okay though, even though I usually end up getting exactly what I came in for, there’s been a few times that they’ve taken me on adventures through the store convinced they know better and they were actually right! For example, my hidden passageway behind a fireplace would have been built entirely differently if I didn’t have the patience to listen to three 60+ year old Home Depot workers talk it out.
They rip plywood for free here and have always been great when working with the poor, sweet students I have sent out to buy things — including easily returning a bulk of 2x4s that were supposed to be 1x4s that a kiddo accidentally bought.
I only docked them a star because they don’t have as much in stock as some other stores so I’ve had to make runs to the Southlake store when I find them lacking. The people here really are great, though, so I highly recommend any DIYers needing some assistance come listen to the advice that the employees will happily share.

I go here usually on my lunch break to pick up some things for the home. Never had any problems except sometimes there isnt enough staff when you need one. Especially when you know what you want but just can not locate it in the store

This is my local Home Depot where I go for everything from light bulbs to AC filters. Great staff, very helpful and well laid-​out store.
Not sure about the complaints about self-checkout…I love their self-checkout…it’s 2011, and if a store doesn’t have it, I will typically avoid that store in the future. A lack of ability to use self-​checkout is NOT a reason to give a store 1 star.