Public Storage

Great place to store your items when moving; good indoor/​outdoor storage lockers of ALL sizes and the customer services at front desk is decent. And easy access from the intersection of I-​635 and MacArthur Blvd is an ideal location.

Ben at this location is awesome man!.. I made a mistake as I didn’t read the contract properly and also since It was my first time in USA renting any storage unit, so due to this mistake my credit card had been charged for one extra month in which i was not even renting this unit. Anyway as I said Ben is awesome he agreed to help me in this regard !.. I will definitely use public storage in future and particularly this location ! Thank you Ben for understanding and helping me out ! See you in future too !

One of the worst facilities to rent from the most unethical people who threaten to lock down your unit even though you pay the rent on time. They have staff who should be at home spending time with their grandkids (no offense) but they don’t let you know about the hidden charges they have while renting the facility. I had two units and both had a spacing from underneath the shutter for rats and rodents to get in and mess up your stuff. They never cared to fix it. Water drips from the sealing and they never inspect before renting. Save your self the pain and look some where else.

I can’t say too much about the facility, because I’ve only recently started storing my stuff there. But I can certainly say that Cassidy, an employee at this location, is wonderful! I arrived on Sunday to check in, with my movers behind me with their truck full of my stuff, only to realize I had made a mistake and reserved a unit at a different location! Cassidy was so helpful and found me a unit at this location and even offered me the larger of the units at a price cheaper than the smaller one I had thought I had rented. She was fast, efficient and friendly.

This comment is regarding the Irving Blvd location, yet it fits ALL public storage locations anywhere since this is CORPORATE POLICY.
Do NOT ever use PUBLIC STORAGE!
They raised our rates twice for our business’s fixtures storage unit by $ 40 in only 6 months (without notice, hoping we would not see the increase) and stated it was to keep up with the average storage rental rates in the area. After checking other storage rates in the area, we found that the average storage rental rate was actually $ 20 below their initial starting rate, before increases. They do this knowing most people do not want to spend the time and money it takes to move. We have had to use storage for the last couple years while we wait to get in our new building, and not ONE of the other storage places even considered raising our rent. PUBLIC STORAGE is a business that would rather take advantage of it’s customers instead of just doing fair business with them. We would advise anyone using or considering using them to look elsewhere for their storage needs.

I would recommend looking for an independent storage place rather than Public Storage. My experience with them was that they raised the rent every six to eight months, citing «market conditions». I started paying $ 98 a month for a 10×10 non-​climate controlled unit late in 2011. When I moved out a couple of months ago, my rent had jumped to $ 189 — a 92% increase in a little over two years. In comparison, my mom’s storage only went up 20% in 3 years.
Quite simply, they count on people not wanting to go through the hassle of moving out, and if you google «Public storage scam» you will find many complaints about this same problem at all Public Storage locations.
Their website also says that they prorate the last month — not true, they refused to do that.
About this location, well it could be in better shape. Some units (not mine) had bent doors that were not fixed during the two years I rented there. My unit door had a gap that allowed bugs and dust to get in. The staff, or I should say Ben in particular, were very nice when I was signing the contract but after that they were pretty careless or even rude.
Avoid. There are many other storage places. Do your research before you rent.

Been a customer for over 10 years. Rent raised again motivated us to start cleaning out the unit. Door to the unit is not working correctly — notified person in office. Was told the door would be fixed sometime by an outside contractor and that I needed to leave key. I asked for receipt for key so they couldn’t say we lost it. This resulted in «What do you want me to do about it» from the desk person.
Would have been nice to have a discussion instead of being treated like a nuisance. This further motivated me to clean the unit out ASAP.
Not sure if you can get a better deal from another self storage place — but I’d encourage you to try if at all possible.