Independent Bank of Texas

I don’t really do much banking here, but my Dad does and I’m on an account here with him. He likes it because they are near the house and don’t charge him a fee on his checking account. This is a plus to him since most banks charge a monthly checking account fee.
For me, I don’t care for this bank at all. The lady that works at the drive-​up window can’t seem to comprehend that there is more than one person on our account. We have three people on it so we can all make deposits or really any kind of transactions. The drive-​up window is where people usually go to do something quick and easy. We have our paperwork filled out and ready to go, but each time she has to go to the inside tellers (the other tellers not at the drive through) to ask if she can do something or how to do something as little as cash a check or even make a deposit. Every time I get hassled about it and she is completely rude. To not be able to complete a task that is done many times on a daily basis is a bit worrisome.