Griffin Mobile Auto Care

Back in January, I tried to use a Groupon for Griffin Mobile Auto Care. I emailed their customer service (
) and scheduled the next earliest appointment which was on March 30^th at 1PM. It was a long time away but I knew they were busy. When the day of my appointment came, no one showed up. I did not get a call, an email or any kind of notification saying that they were not going to be able to make it. I was extremely unhappy but realized that mistakes do happen. I decided that I would email them to see what happened. It took over 3 week before I got a response. Finally they responded on Tuesday, April 9, 2013 with:
«Kevin, I’m sorry that your appointment was missed we have been doing a change in our scheduler and there are a few appointments they got lost in the mix I’m more than happy to get you taken care of if you could go to
and see if there’s a date available that will work for you and we can go from there.»
I followed their directions and made another appointment. The next available opening was Saturday, August 24 at 2PM. Again, it was a long time away but I said, okay that’s fine. On Thursday, August 22^nd, I send them an email to confirm that they were still coming. They did not respond and I was a little worried. I said to myself, hopefully they will show up. On Saturday (Aug 24^th), I drove over one hour from my place in Ft Worth, TX to my parents’ house in Dallas, TX where we had agreed to meet because Ft Worth was out of their range. I waited for 3 hours and no one showed up. No one called, no one emailed, nothing. I have send them another email but I have yet to hear back. This is an absolutely unacceptable. What kind of company offers this kind of service and is allowed to get anyway with treating their customers like this. I know that many people who purchased this Groupon have had similar problems. I have tried everything I can but this situation has become intolerable. I have contacted Groupon; I hope they will give me refund.

Been waiting since April 26^th and then today they cancelled. I rescheduled and they pulled a no-​show. Run away from these clowns!

I bought the special off of Unilocal over 6 weeks ago, and yesterday my appt day finally came, and guess what… They no showed! Not a call or anything. These guys are a joke. That’s the absolute worst customer service you could possibly provide. Or, lack there of, in this case. The hilarious part is that they sent me an appt reminder via email last Friday… hahaha… They need to send themselves one too… Pay more and get it done by a professional organization…

I bought the groupon last year for the detail. Called in early December to schedule an appointment and the earliest they had was April 1^st. That wasn’t that big of a deal for me. I got an email the week before reminding me of my appointment. Well, they never showed up or called on the day of the appointment. I adjusted my work schedule around this appointment so I would be available so I am pretty upset that no one bothered to even call to cancel. I have tried calling them and the phone has a prerecorded message saying to contact through the website. I have used their «request information» box twice and emailed with no response. I will be contacting groupon next to get a refund.

First things first: I also purchased the groupon and when I eventually called to make an appointment I had to make it about 4 months ahead of time because they were booked solid. No problem there.
Oh and I agree the phones are not the best there. Sometimes you can call and call and nobody will answer but I think it is because it is the owner’s direct number and he works on the cars too, so he might not just hear your call. I just kept trying and trying and eventually got through.
As far as the detail goes, well I scheduled it for 11am on a Saturday. They called around 10:30 saying they were running a little late with their current project and will be 30 min late. Ok fine, that happens. After 30 minutes they got a flat tire on the way to my place (ok that can happen too lol) so they had to cancel and said they can come at any time I chose the next day (Sunday). I know they are closed and don’t work on Sundays so I thought it was nice of them not to throw me under the bus and make me schedule an appointment another month or two away, instead they came the next day on their off day.
I met Ray, who was really nice and who I believe is the owner. He asked if I had any preferences or concerns about what they should do or focus on and they followed what I said. Ray and another gentleman both worked on my car and it only took 1 ½ hours… granted they did say my car was the easiest they’ve done all week because I try to take care of it myself the best I can so it wasn’t THAT dirty.
The inside was like new! They even got stains off the armrest that I couldn’t get out. The outside was nice and shiny and they spent time actually cleaning all parts of the wheels unlike other detailers I have taken my car too.
Great guys, great work. The $ 60 groupon was a steal. And I might just go back for future business!

Jason was fantastic to work with for my car. He called early in the day — arrived on schedule — and proceeded to do an amazing job detailing my car. He also explained the process as he worked — and gave me some tips for keeping the car looking great. Not sure of others feedback — this all went as expected. I suppose there could be delays due to demand for their services! In fact, my neighbor was ready to sign up after seeing the results.

We echo Taha’s comments. I have no idea why the other 2 reviews had trouble. We purchased the Groupon and had no trouble contacting them (they called us back multiple times and worked around OUR schedule). Jason came right to our house and worked on the car for almost 3 hours. It turned out beautiful. For quality and ease of doing business, Griffin Mobile Auto Care can’t be beat.

I am surprised at the earlier reviews. My experience was completely contrary to these.
Jason and his team are a small company, but are a bunch of sincere and guys who do a hell of a job at detailing your car !!!
It will feel completely new.
The groupon deal that I used to get my detailing done was worth every single cent.
I would definitely recommend them !!!
They also have a few good offers going if you would like to have your car well maintained on a regular basis.

Just wanted to pass along the great job they did on my vehicle. They did a great, thorough job, and were very conscientious about their work. Both individuals were courteous and worked into evening hours. Hats off to them.

These guys came to my apt, set up shop and were done an hour and a half later. My car was very dirty, inside and outside. It looks brand new. Great job and hats off to them. The stains, hair, dirt, grime are gone and it’s spick and span!!! I would def recommend them! and look forward to using them again.

Bought a Groupon and left several vociemails and even submitted an online request, no response. These guys are frauds, fortunately got my refund from Groupon.

Does anyone know if this outfit is still in business? I bought a Groupon thing for getting my car detailed and I can’t get these guys to call me back — I’ve been trying for two weeks!