Enterprise Rent-A-Car

Horrible experience and customer service!
My insurance booked a car for me at 9:00 am on 35 and inwood at the dealership. I called enterprise to confirm and they assured me it was good to go. At 9:15 I began calling only to be put on hold immediately after answering.
I have since called another enterprise to pick me up. Very frustrating.

Horrible customer service. I booked a car at 9:00am. They told me to call back at another extension for an immediate pick up (not sure why they couldn’t just transfer me). Then I called and they told me they couldn’t pick me up until 2:30pm. So I had to get a cab that cost an arm and a leg.
Then I called to confirm my reservation and they kept me on hold for 20 minutes and told me they cancelled my reservation and didn’t have any more rentals for the day.
Thanks Enterprise. You guys suck. AVOID THIS LOCATION AT ALL COSTS. Their employees do not give a single f$!k.

Excellent service! The best experience I’ve had with any rental agency. I have used them several times and always received excellent service each time. Friendly staff and management.

No… They won’t «pick you up». As with most the North Irving (and possibly other areas of DFW) they run a lean staff and unless you are way in advance of reserving a «we’ll pick you up» spot, they really won’t pick you up. I called them first thing the morning I received my insurance information and reservation #. They had no cars available (ha!). Said she’d call me later that afternoon after one in my class was scheduled to be returned. No call. I followed up later and told the car she thought would be turned in extended their rental… No call to let me know this of course. She did offer to call around and help me find another car. Called back about an hour later and one had been turned in to their location. I said I’ll take it and that’s when I asked for a ride. Was told no they are booked for the rest of the day and it would have to be tomorrow… I’m without a car so that won’t work. I mentioned I had been calling since that morning trying to get a car and now it’s too late to catch a «we’ll pick you up» ride? When I bothered one of my co workers to drop me off, the same person I had been dealing with seemed beyond put off that I was «earlier than her voicemail stated» and my car hadn’t been cleaned and isn’t ready. Just rude! I’m the customer, right??? I’ve been trying to get a rental ALL day at this point and now you’re upset that I didn’t abide by your schedule? C’mon! Can you please accommodate me?! When I explained this was absurd how I was being treated she decided to defend herself explaining it’s her and their driver and that’s it. I see the manager’s card at the front and ask to speak with him, but no, he’s already left for the day… Yet somehow they are short-​staffed? I had to wait about 20 minutes for them to clean the car. It was still filthy. After spending less than ½ hour in it, the car was less than adequate for the going rate of $ 44/​day. I rent cars frequently with Enterprise for work and this place and their vehicles do not fit Enterprise’s motto, customer service expectations or professionalism I had learned to love. Will not rent here (or from Enterprise, period) ever again!

The car was ready on time and the staff was friendly. Good experience. Check in and Check out was easy. Billing was fair.
One star minus only because the location does not have enough board signs pointing it inside the Convention Center.

Horrible customer service. They had me on hold 12 minutes. In that 12 minutes my boyfriend called, and they answered his call while I was still on hold. Bridgette (I think was her name) was rude in the phone, rude in person, and had no customer service skills. There were no cars when I got there so when one returned they just rinsed it off and within 4 minutes gave me the keys. Bridgette was outside talking about us to the guy rinsing the car because she kept pointing at us and pacing. Unprofessional. Then they gave me a nasty car at that!

I have been renting from this location for over 18 months and I must say the customer service is outstanding. All employees are friendly and although it’s a small staff they are always working as hard as possible. It is clear the manager truly wants his customers to be «completely satisfied». I rent around 4x/​mo. and recently moved closer to another location but I still only rent from this location. It’s also very nice that you can leave your car in the convention center parking garage. The location is patrolled by security regularly and they have cameras throughout the garage. I have never had an issue leaving my car at this location. I highly recommend renting from here if you are in the area.

I reserved a car online at this location. I received a phone call the monday morning when I was to pick up my car to confirm that I would still need the car for that day. I told the agent I would be in about 4:30 — 5:00pm I arrived in Dallas and spoke to assistant manager Caleb over the phone. I asked Caleb for a pickup from my hotel which was only 1 mile from the rental location. Caleb stated that he did not have anyone there other than himself and that he could not pick me up. I tried to get a cab and none were available. I decided to walk to the location. It was 100 degrees outside so that was not fun. After crossing over a busy highway to arrive at enterprise dripping in sweat, I was greeted by about 6 employees at the location. I asked to speak to caleb and was told that he was out picking up a customer. I was so angry at this point and expressed it to the girl at the counter who seemed less than sympathetic. I was then asked to wait about 10 minutes since Caleb was driving the car that I was there to pick up which he used to pick up the customer after he turned me down. I felt like a very low class person dealing with this company. I will not use this location on future trips. I travel to Dallas for business and I plan to give my business to someone else. Do not rent a car here!