Dollar Car Rental

I wanted to post a review for these guys after reading all the horrible reviews from others.
This was our first time to DFW, so I did my research like any traveler should do beforehand.
The reviews of this company had me very anxious, but for the pricing we got, it was worth the try.
I used Expedia to book this rental and got a rate half of what I was finding elsewhere including all taxes etc. This was prepaid.
Upon arrive to the rental car facility, there was no signage to point us to Dollar, but finally found it after walking down toward the left end of the facility.
There were four workers this Wednesday evening, and no line. We had reserved a standard SUV, and ended up with a dodge Journey which is a crossover, but was still adequate for our needs. No complaints.
Not knowing the area, but hearing about all the toll roads, we elected to pay for the «Plate pass» at $ 12/​day, just in case so there were no surprises later on. We found out later, this was not needed at all but was worth the knowledge of knowing we didn’t have to worry about getting onto a toll road, which we did take full advantage of anyways.
We have full coverage with our own insurance company, and our credit card company also provided up to $ 50,000 of coverage as well including the loss of use, so we declined all coverage from Dollar.
We did a detailed walk around of the car before we left the lot and noted one issue with it.
Upon return of the car, it was a quick check in by the lot attendant, and the final receipt was exactly as it should have been.
For those reviews complaining about the extra charges, these are all standard (although higher here in DFW). My advice is to prepay through a site like Expedia so you have no surprises, do your research of insurance coverages and accept or decline as you feel comfortable with, and don’t provoke the workers. A friendly smile and demeanor go very far with service workers!

Worst car rental company. They charge you extra for freaking nothing. Their customer service is where they say you have been charged but does not explain why or what caused the fee. They send you a letter via mail stating they are going to charge you certain amount and on top of it their support fee is totally un reasonable. Never going back.

Great staff and very helpful. Our car was very well maintained and clean

My son reserved a car back in April for total price of $ 400 with $ 106 «payable at counter». After traveling 12 hours and arriving to pick up car, the credit card was charged $ 178 for extra insurance that he stated to the rep that he DID NOT want. Also was charged $ 196 for «underage driver» (he is 21). That charge was never included during the initial reservation and payment online. The car ended up costing over $ 850 for a n economy vehicle. I have placed 4 – 5 phone calls to customer service (and was disconnected on 3 of them) only to be told that it will take 20 business days to investigate. Dollar charged the credit card within minutes but are not willing to credit the money back very quickly! I will NEVER use Dollar or Thrifty or Hertz again as they are all part of the same parent company.

For some reason the price they charged me for the full size car I reserved was about twice as much as my reservation cost. Otherwise, everything was good. If you elect to fill the car up before returning it, there’s a nearby gas station east of the DFW South Exit, right off the freeway. Dollar stipulates that you must show them a gas receipt from a station that’s less than 10 miles away from their terminal to avoid excess refueling charges.

Read your contract thoroughly before signing. They will sneak things in that you didn’t agree to. If something seems off make sure you figure it out before leaving because they will NOT fix it later.

The small car got the job done to Houston and back. Only issues were that the cat wasn’t completely cleaned out as I found sticky notes on the floor in back from a previous renter. Secondly; I requested a midsize car and received a very small Kia which killed my back on a long trip. I thought a midsize would be a bit bigger, my bad !!

I use Dollar Car Rental each time I need a car rental. They’re quick, easy, and always efficient at checkout and checkin. I became an Express Rewards member and it makes a difference! I loove knowing I can count on Dollar when it comes to my car rental needs!

The service and staff was outstanding! Having a long day of work and travel is not bad when your greeted with a welcome, smile and easy processing from Dollar Rent A Car!

The check in process was easy. Bringing the car back was a little confusing. Good thing I left plenty of time to get it done.

Let’s be clear. This is more an indictment against the company but the employees didn’t offer much either. I made reservations back in Dec 2015 for April 2016. When I arrived, I was informed my reservation was for Dallas Love Airport and not Dallas/​Fort Worth. What originally cost me one price has now tripled. I asked the representative if there was anything they could do and nothing. I arrived to my hotel and noticed the drop off was still listed as Dallas Love Airport. I contacted Dollar and after the change was made, it reduced the cost $ 25. I called Dollar and another representative informed me I would have to speak to a manager when I dropped off the vehicle. After returning the vehicle, I spoke to yet another representative and the best they could offer was $ 25 off. Final costs: 3x the price — $ 50. I understand the responsibility on my part and am willing to pay extra costs. But I am paying the original price + more than 150%. I wrote to them twice and have yet to get a response. Needless to say, this experience left a bad taste. Look for other alternatives that take care of their customers.

Prompt Service — the line was long but they checked out everyone pretty quickly. Newer Cars — All the cars that were in the lot were 2015 and newer, less than 600 miles. Definitely a plus. Slow Check In but otherwise great service!

Oh Enterprise, why did I leave you? Please take me back. Got to Thrifty to pick up a rental, their sign sent me to Dollar. 30 minutes later I got through the line. Then got a car and waited another 30 mins to get out of the parking garage with the 6 cars in front of me. What could possibly take so long? Watching National process cars in less than a minute. I am leaving 2 stars because the girl at the counter was pleasant.

Nobody at the Dallas DFW airport car return on 2÷17÷16 at 7pm!!! Three customers with cars to return were standing around waiting! Two of us finally just left our cars and ran to catch the shuttle to the terminals!

If I could subtract stars I would. It’s 10:07 pm and sitting here waiting to get out of the exit. What a crappy system. Not one car has left the lot because their electronic scanner isn’t charged

Friendly staff. My flight was over an hour delayed and I missed my reservation.
They honored it.
The lot staff was also extremely helpful in making sure I got the right vehicle.

Dollar offers speedy processing, especially if you are a Dollar Express member. The vehicles are clean and well maintained. On one occasion, I dropped my ID somewhere in the car when I stopped to refuel it. I realized it when I didn’t have it to clear airport security. I returned to the rental center, but the car was already transferred to the cleaning facility. The manager drove me there so that I could retrieve the ID, and then drove me to the terminal so that I could still make my flight. I call that outstanding service.

With all the bad reviews this place gets I have to disagree. Reserved a car on
for $ 20 a day/​weekend rate and came in on a Friday around 2pm. The line was crazy long but once I got to the front it was painless. They really try to sell you on upgrades which I don’t think is worth it at all.
Went out to the garage where they had tons of cars freshly washed and ready to go. The attendant told me to just pick any one in the compact aisle and if there isn’t one available just take one from intermediate aisle. I’m thinking what about that upgrade fee they were trying to get from me??? Anyway they had a brand new Hyundai available in compact aisle so I took it. It was clean and did the job for getting me to Waco then Houston and back to Dallas.
I ended up keeping the car about 8 hours longer than I thought I would need but they didn’t charge me any extra fees.
Overall great experience!

I haven’t had to rent too many cars in my past but it seems like it is becoming more & more of something I need when I travel. It beats being trapped by relative or friends & having to do whatever they want you to do when they want to do it. Renting a car can give you some freedom so you are not a captive audience.
I always had a thought about Dollar Car Rental that it was cheap & not as good as other car rental places. The name really didn’t help matters but I figured the price was right for what I was going to need a car for.
What I am learning about car rentals is the following:
1. Some times they over book & leave you stranded without a car even IF you reserve one ahead of time. This happens at ALL car rental places & when it does some are worse then others & do little to nothing to try & accommodate you. Soooo the bigger or more popular the city or time of yr you are travelling you’ll need to beware.
2. Most cars seem to be in pretty decent condition & free from cig smoke & pet hair in case you are allergic.
3. Unless you plan to have a bunch on people in a car with you generally the standard size or midsize will do so save the extra moola for something else.
4. Reserve before hand. One you get there they will hold the money on your CC/​DC until after you return the car so they can tack on incidentals & accidentals.
5. Everything is an upgrade so come prepared with your own GPS/​maps.
6. Refill tank to FULL BEFORE returning. They will change you an ARM & a LEG if they have to put in gas.
7. Be careful where you park. If the car has any damage they will OVER CHANGE you to get it fixed but they don’t ACTUALLY get the car fixed the pocket the money. Unless the car is in an accident. So be careful where you park. It’s better to park further & walk then to snag that close parking spot & something or someone put scratches on the car.
8. If you DO NOT have good car insurance & even IF YOU DO check the box for their car insurance. If you are in an accident they want the money up front & will CHARGE your card in some cases. Checking that little box guarantees that EVEN IF you wrap the car around a pole you won’t have to pay much if anything. So you’re paying for peace of mind to the tune of $ 9.00 buck-​a-​roos a day.
9. Return on time or THEY WILL CHARGE you for an EXTRA DAY.
10. Bring your rental confirmation number with you. Some companies develop SELECTIVE AMNESIA!
11. Take pics of the car with your mobile phone BEFORE YOU LEAVE for EVIDENCE of any or No damage IN CASE there is an issue later. Inside & out & even the trunk. This is what is call CYA (Covering your AZZ)
This place had a seamless process. I reserved on line & when I arrived I had NO PROBLEMS picking up the car. I got off the plane & followed the signs to the rental car bus stop at the airport. SUPER EASY to find.
A bus arrived within seconds of my arrival & took me & other passengers to the rental car building which is a little ways away but not far, but NO you CAN NOT walk it nor would want to. When you arrive hop off the bus, walk into the building & look for your rental car agency.
I stood in line & when it was my turn I was asked for my confirmation number. I looked it up on my no so smart phone from the email that was sent to me & the agent looked it up & confirmed all my information. I sign a few digital forms & she said asked for ID & a CC/​DC for the cost.
I was then sent out to select ANY STANDARD CAR I wanted for whatever was there. They leave the keys in the car. All car rentals do this & everything has signage so it is NOT HARD to find where to go if you can READ & have an ounce of common sense.
I hopped in the car & drove to the gate & was asked for my paperwork & then the guy scanned my documents & a barcode on the car window & opened the gate to let me out.
Upon returning to this location follow the signs on the freeway & it leads you right back. I hopped out & was GREATED by a SUPER DUPER FRIENDLY person. I didn’t even need to look for anyone. They just appeared with a smile & greeted me. She scanned the car & looked it over for damage gave me a receipt & I was DONE! BAM! It doesn’t get any easier than that. You can always take additional pics after returning the car for your own evidence. AGAIN IN CASE you see charges on your card for damage. I always take pics of the gas gauge that is reads FULL!
Then you go inside to the kiosk & you can get you boarding pass BEFORE you get to the airport. They tell you which bus to get on which will take you directly back to the airport. You can also check the monitors to see any flight info. One the bus drops you off & If you’re not checking luggage you can go directly to TSA screening to be felt up.
BY FAR the easiest process EVER! VERY QUICK, FAST & FIRENDLY especially retuning. They know you’re in a hurry so they don’t hold you up. I would FO-​SHO rent with them again. The car was CLEAN & NICE & had no mechanical probs.

Possibly the worst ever experience travelling anywhere in the world. Shameful, deceitful, dishonest and thoroughly disreputable business.
Beware — never rent from these cowboys.
They try and trick you into leaving a cash security deposit, by stating it’s 75% less than the credit card deposit. My booked car wasn’t available but a pricey upgrade was. And the three hour wait in line was thoroughly unacceptable. It’s not like they don’t know when their customers are turning up. They ask for you flight details as part of the initial rental process.
They are really disgraceful. Would give zero stars here but Unilocal doesn’t allow that.
BEWARE ALL TRAVELLERS.