Clay Cooley Chevrolet

If you are trying to reach this place to buy a new vehicle and see the stop sign, stop and think. They have worst management people who try to cheat you on price. If you can’t make them cry, they won’t give you a better deal. The finance manger was very rude. He does not care about the customers will and acts over smart. They will never show your actual credit score. Instead, they will show you lesser score than it actually is. They will try to add some extra price after the negotiation is made. I had worst experience ever.

Took it for service, and it was serviced but took 3 days. They called on the second morning and said it would be finished at 6:00. I called at 5:57 and Cody said it was the wrong part. I asked why did you not call me back after the 10:00am call. I was ready with a friend to go pickup the car. I can’t imagine how much madder I would have been if I didn’t call. I did not get it finished until the next day at 6:00pm. Yet to know whether I got good service or not.

Like all car dealerships these guys will be pretty nice while you’re still buying a car. But as soon as you get your car it becomes such a pain to deal with them. They will hang up on you, ignore your calls and do everything in their power to avoid you even when they owe you things like free maintenance or license plates for your brand new car.
They also bribe customers with free tanks of gas for perfect reviews (and then theyre somehow always out of gas when you come in after posting your review)
Just beware before your making your decision.

3 stars… The Customer Service was okay I guess, but the missing two stars comes from the fact that I didn’t feel I had much of a choice when choosing to buy a car from here. The back and forth process all in one night seemed to be a bit overwhelming after a while. This is my first time buying a car so I’ve been cautioned by all of my relatives not to just jump at the first deal that sounds good. They were prepared to let me drive away in a car with no money down. The problem is I don’t have all that great credit of course that’s normal for someone my age as I am still in the process of getting established. I test drove and loved VERY much a 2015 Chevy Cruze however because I’ve read that the car has had over 5,000 recalls thanks to electrical problems and a gang of other mechanical issues I am no longer interested in this car. I had to wait for over 20 minutes just to see someone who scheduled me with for an appointment and that there should have been enough to make me walk out and never look back but I decided to give them a try at least because I understand how hectic a typical busy day at work can be… No worries there and that’s why they got 3 stars. I would have given 5 stars but first you failed to tell me what I needed to bring in order to even take the car, so I feel like I wasted a Friday night when I could have been treating myself to a cocktail or something. The next morning I got like 4 different calls stating that they could get me approved for insurance with no money down for $ 200/​mo with state farm… Uhhh problem with that is, I used to work for state farm… There’s no way they’re going to insure a first time driver UNDER 25 and a female at that for just $ 200.00 a month… For someone like me, they want AT LEAST $ 495 upfront for a 6 months premium and that’s just with liability, comprehensive and collision alone each with a $ 500 deductible. Lying to get a sale huh? That never seemed wise to me. I loved the customer service I received, so I will not act like this was a bad experience for me but this showed me just how aggressive car salesmen can be when trying to get their sales. It seemed like a sweet deal they were offering me, but I just know that this was going to be something I regretted when it was all said and done and I’ve signed on the dotted line not even realizing that there’s fine print. That even though you are SAYING I can give you a blank check for the down payment and you’ll cash it when I get my refund or within 45 days you’re not telling me that first months payment probably about $ 350 will be deducted from my account as well… You’re not telling me that part, that this insurance would only be valid if I could go to state farm with a valid drivers license and pay a deposit of $ 150.00 and everything else outlined in the fine print. If my father wasn’t a former car salesmen, I’d be screwed… Thankfully I could call on him when things just didn’t sound right about this whole deal… And my payments would have been sky high… You wanted me to pay $ 500/​month for a car that has had thousands of recalls? Not happenin’!! So to the salesmen at Clay Cooley… I wanna say, for the experience, thanks but as far as getting a car… I’m going to keep looking.

I purchased a veichle from andrew hawkins he is a bad sales person they dont care about they customers bad customer service

My search for a 2015 Range Rover Epoque led me to this place all the way from Georgetown, Texas. About a 3plus hour drive w/​some traffic.
Called ahead of time and Orlando turned out to be our sales guy. Hubby doesn’t put up with non sense and stated that Orlando was very helpful and a straight shooter. After a couple calls back and forth negotiating bottom line price the hubs told me to hop in the car. Orlando knew we were headed his way and was available as soon as we pulled up and eager to assist us. My missing star above is due to the fact that my love at first site that I was looking for before I dropped my life’s savings on a new toy just wasn’t there because it was dirty!!! Orlando apologized and explained why… But I wasn’t happy and I think he felt it… I really wanted it to be clean when we got there. He quickly had it cleaned. And did I mention our boy was in an arm sling so he was working with one hand and dealing with my snottiness! He hung in there like a champ!
Made the sale and even followed up w/​good news that he was able to get me another key for the Range Rover that was MIA. ($ 300-​$ 400) value… Orlando got us in and out of there quick.
Now on to Ben in finance… I don’t think we have ever had a better experience trapped in a cubicle signing my life away. He was humorous and knew his stuff. Didn’t try to hustle and everything was explained crystal clear. No hidden B.S. charges like we have experienced in the past at dealers. Y’all know what I’m talking about. Line #82. $ 375 processing fee. WTF?!
None of that…
Got the key and bounced with a full tank of petro back to Gtown…
Hoping the extra key shows up as promised and the tags in 30 days. I will be a happy camper…
Not a huge fan of Clint. He came off pretty strong to me and was a tad rude. But our time together was short lived…
Ask for Orlando, you won’t be disappointed… Don’t judge a book by its cover either, he isn’t rockin pressed slacks and a button down… He’s a little rough around the edges but he took care of us.
UPDATE! Today is November 13^th and I am still waiting on my extra key, tags & plates…
We have been calling every week. We were told twice now that the key was in the mail only to find out that was not the case.
It would be nice to get follow up updates… I guess I will call again today!
UPDATE! Called on the 13^th and got them to send me extra key. Still no word on my plates/​tags. They are supposed to check on it this week. When I asked why I have not received them yet I was told they have a lot of stores… Hmmmm…
Driving a Range Rover w/​paper tags for almost 2 months and still no word on when they will arrive…

George in the customer service department was awesome. Brought in my truck for an oil change on a Saturday morning and had it turned around in less than an hour. Definitely will be back.

My salesperson, Gregory, was really nice and very willing to work with me. My only problem was that the service department will not look at my car until Thursday causing me to leave the lot without my new car. This was definitely something that I should’ve been made aware of before signing all the paperwork.

This review is solely for their collision center. They have had my daughters car for 3 weeks now for repairs after a couple of close set fender benders. We have never once received a phone call to up date the repairs like you would expect from any professional dealer. I called today to speak to the service center manager but I couldn’t get past the woman who answered the phone. She did say that they called today and spoke with someone– that was a lie. I kept my temper in check, but I wouldn’t recommend this collision center to anyone. Very un-​professional.
The manager has to hide behind his secretary’s skirt like a coward.

I had a very good experience here when purchasing our new Equinox. My only complaint is it took forever. They had like 2 people working the finance dept. on a Saturday ??? Had like 8 couples in front of me to get financed. Besides that, extremely painless process.

They are alway nice and courteous when I bring my vehicle in for service. They have people to greet me as soon as I pull up for service which is always nice. I was offered a free loaner car and they washed my car. The facility is nice and is huge. They have a lot of cars forsale. Great people and great place.

Dropped off my vehicle to get some warranty issues they did the work good but the service never called me and let me know my vehicle was ready I always have to call them to check up on my vehicle there was no communication between services advisors Next time I’m going to take my vehicle somewhere else. They did not seem to really want my business

I really wish I knew how bad this place was before I bought my car from here. I bought my 2013 Chevy Cruze in May of 2013. My car was acting up for several months with the electrical part of my car cutting out and completely dead. I told them about this once before and the service department told me it was probably my anti theft lock. I took it to the dealership after my car died 3 times in 3 days. I have extended warranty on my car which they failed to honor by telling me that my issue for my car was past it’s warranty. They told me it would be $ 130, to run diagnostics and they couldn’t get to my car until the following day. The loaners are $ 35 and rental would be $ 42. I decided at the point that was bs, because my car was fairly new. It turned out to be a bad battery.

Run away from this place!!! All of the multiple bad reviews on
and Unilocal are spot on. When will their managers take notice? Too bad my family and I didn’t see the reviews first before wasting a full Saturday. We couldn’t get straight answers on where the low priced «Internet» Tahoes were located. We were leaving when we spotted a tahoe for sale and asked for a test drive. We liked it and over the course of 2 weeks we only were able to get a MSRP price. We had to beg with multiple calls for even that. We purchased a $ 50k Tahoe next door at Grapevine due to their professionalism and willingness to work with us. I’m a sales guy of 30 years and I have never seen such a lack of motivation or professionalism to at least react to requests. Don’t waste your time here with quality places like Grapevine Chevy and Stonebriar Chevy.

My wife and I went to Clay Cooley twice and had two unfortunate experiences. I originally found a truck that I was very interested in online for $ 30,650. It was exactly what I was looking for so we stopped in on a Saturday to be greeted by a new salesperson that had only been with the company for 3 weeks. He was very nice, but had no idea of their inventory, the features in any of the trucks, and took a VERY LONG time to get trucks to test drive. We had to leave after two hours before he could get us any pricing and he said he would follow up with me on Monday with pricing. He didn’t have business cards yet but I gave him my business card so he could reach out to me on Monday. I never heard back from him. I checked the truck online the next week and the price had been adjusted to $ 33,690. Hmmm… strange.
I called the sales manager and complained to him that I never heard back and he set up an appointment with me for the following Saturday. We drove over and was greeted by Drew and he was great. Very knowledgeable and friendly. We test drove the truck once again and were ready to negotiate. We asked why the price had been increased online and he said that a third party web provider was in charge of that… didn’t really make sense. We waited for a price and he came back with a price of $ 41,000. What??? When it had originally been posted online for less than $ 31,000 originally? We were shocked and told him that that was no where near our budget and that we really wanted a price below $ 30k since the original online price was $ 30,650. We figured we could at least negotiate down a couple thousand.
Drew then got his «desk manager» to come out to visit with us. We told him our budget and said we needed his best price bottom line. We waited and then he came back with $ 40,000, best and final offer. Seriously??? We were so annoyed — what a waste of 5 hours on two different Saturday’s. This car dealership obviously believes in the bait and switch sales strategy to get you through the doors and to try to screw you over. Don’t waste your time and energy. We will never go to a Clay Cooley dealership again. You should not post pricing that you never intend to follow through with — they have no integrity and will not give you a fair deal.
Written by my husband — Cameron Daugherty.

Negotiating for the car was a 4 hour pain. I had to put on a show to get what we originally agreed on.
And now came in for my first maintenance on the car and they don’t even follow the online scheduling requests. Unreliable and if you try to call to schedule, good luck getting a return call back.
And the Cruze has like 5,736 recalls! Steer clear from here. It’s like the crazy monster-​in-​law of the family! Tried to buy American, but Chevrolet and its representatives failed me as a consumer.

I bought my car from here in September 2013.
The experience was OK. I am pretty satisfied with my purchase, although it wasnt the exact car I wanted. My credit is not too great, which is why I had to settle with the car I got. The price is okay too, but im sure they didnt have a lot to work with. I appreciated all the help though. And the 3,000 trade in was pretty nice for my hunk of junk car.
The sales man was energetic and determined to get me into a new car though!