Bel Air Las Colinas

The place started out great until the management switch. Aside from rude exchanges with staff, below are my complaints:
*After requesting a leak in the master bedroom to be fixed, maintenance confirmed with a note that it was taken care of. A later rainstorm caused the leak to start up again, this time dripping black water as evidence that mold had been growing in the ceiling since the first leak; i.e. it was never fixed and had only been painted over. The black-​water leak, along with an additional leak downstairs, was reported under an ‘emergency’ status. I also spoke with a staff member over the phone about it and they wrote and additional request for me. The leaks were never addressed and were still there when I moved out. My roommate chose to sleep downstairs on the couch for a couple of days away from the mold so as not to become ill.
*I was forced to pay a bounce fee on a check that, accord to written proof by my bank, should not have bounced.
*I was forced to pay for a key set I turned in to the apartment because the front desk personnel lost them and the complex does not give receipt confirmations. I gave them to her in person but she couldn’t remember me after a month’s time, which is when she was finally consulted about it.
*They allowed a security risk by not fixing their front gates, which at times were either left wide open for days or were closed completely to residents trying to get in. The complex also implemented a faulty new gate system and did not respond to tenant complaints about the matter. Multiples times I drove home to find up to a dozen cars lined up in front of the gate unable to get in. No one in the office would answer their phones to help us.
*A front desk personnel came to my apartment and told my visiting handicapped mother to move her car from the only handicap parking spots near us because they were apparently only for office visits and parking the golf carts.
*A lower stair step at building 12 is still broken despite complaints. A couple of my visitors have already tripped over it.
I generally keep employee names private but I will bring up Tino because he’s a rock star and works hard at his job. Thank you, Tino, for being easy to work with!

Been living here for a year now and i love the environment. The management definitely has to improve but what annoys me the most about this place is the courtesy officer who is not courteous at all. He is very intimidating, rude and arrogant. He wont even let u sit around the pool area after 10. The pool closes at 10 not the pool area. Even if u are only 3 people talking on ur patio after 10, he will call the cops on u. Hope they do something about him.

Save your time and money. Moved here last year and everything was great, until our year was up and they wanted to raise our rent a ridiculous amount. We did find a loft that was amazingly priced, so we moved to another unit and stayed. BIG MISTAKE. They changed their staff to mostly useless people (specifically this girl Mayra who just sits there and rudely says she doesn’t know ANYTHING and tells you to come back another day when someone competent is around). We put ourselves in auto withdrawal so we don’t have to deal with anyone, but 10 days before rent is due they shut down their system and told us to bring in a check, but didn’t tell us how much. Now it’s the 30^th, no one answers the phone, their office which is suppose to be open at 10 is still closed at 1pm, I still haven’t received a statement. I go out of town in 2 days. But best believe they are quick to charge you a late fee and send you a notice to pay or evacuate on schedule. Maintenance requests remain unanswered (we had to wait for months to get our carpet cleaned because it reeked of urine, and it still does) our electric is higher than normal because their insulation is so crappy we have to keep our AC on constantly. Their prices may be decent, but in the long run you end up paying so much more for less.

do not live here!!! worst customer service, couldn’t answer any questions about anything, they changed the automated system so you can’t pay your rent online and no one is there to tell you how much to pay with a check. none of my work orders have been filled. the electrical is just trash, crazy amount of sreges burn out new light bulbs.

Bel Air Las Colinas, formerly known as Chaparral Creek. Managed by American Communities. CEO Ronny Guerrero. Grimy handrails and windows. Dirty buildings festooned with bird droppings. Broken security gates, usually not-​working visitor buzzers. Dangerous traffic back-​ups to N. O’Connor due to gate issues. Leaf blowers dust-​bomb your car and apt. daily. Bad smells, dirty vents. Expect flooding. Broken appliances replaced with broken appliances. Bad plumbing, often shut off. High water, sewage, grounds, trash, and admin fees add about $ 85-​$ 90/​mo. to your rent. Electrical issues. Poor outdoor lighting. Uneven walkways. Ask about the fires. Abnormally high electric bills due to poor insulation and old systems. Renters beware. Open your eyes. Watch those trick gates! Don’t believe the «$ 5 or $ 10» annual rent increase lie, mgt. will max out rent to «market price» every year, up $ 75-​$ 135. Funny how that never goes lower, right? Mgt. staff composed of none-​too-​bright repetitive automatons. American Communities mgt. office won’t return calls. Situation getting worse every year. Trash areas rank, broken-​down, dangerous, and gross. The feral cats and raccoons are kinda cute, though. Lotsa rambunctious and playful fun yappy-​dogs. Wear boots!

Do a favor for you self and don’t even think to live in this app, it’s soooooooooooooooo horrible.

Please, if you are considering a place to live, do your research on this place. These people are liars and they do not care about you. The price points might sound right, but it is going to cost you more money living here and dealing with their crap. You might as well pay an extra $ 100 a month to live in a decent place with decent landlords. Rats in the attic, roaches in the closets. Crappy insulation. Maintenance is always sub par. If you are a single bachelor and you don’t care about your surroundings, sign up. If you care about the condition of the place you live in, for your family’s sake. keep on moving.

Don’t go here they are liar’s. Went to apply had to pay 50 $ for application fee 149 $ administration fee 100 $deposit. Forgot to get my receipts off money orders. I called back to ask for them, and to see if I don’t get approved what happens. Only get deposit back 100 $. That was never said, never had to pay app fee administration fee and deposit to apply. Shady place don’t go. Even if I get approved I regret it. Courtney is a con artist and not clear on everything. Don’t even bother with this place.
So thay kept the full 299.00
If have any housing debt or bad credit don’t go here they will keep your money

My husband and I have been living in downtown Dallas since 2009 and finally decided that we wanted to start saving for a house. Since we were paying over 2K every month living downtown, we decided to look for something cheaper for the next year. When I first went to look at the apartment, I was greeted by Courtney and he was FANTASTIC. He was super accommodating, great outgoing personality, and really was passionate about what he was doing — and not in the sleezy sales person type of way. He even gave me his email address and told me if there was anything we needed to not hesitate to reach out to him. We moved in December and within the two weeks our heater was not working very well. Within an hour of contacting Courtney, he had maintenance in my apartment and they replaced EVERYTHING — even the thermostat. About a month after that, I felt a damp spot in my carpet in the living room, and within 20 minutes maintenance was in my apartment and 30 minutes after that the carpet company came, replaced the pad under my carpet and even steam cleaned the whole living room! I can honestly say, in most places I have lived, maintenance has always been such a headache — and this place goes above and beyond. The last highrise I lived in took almost 2 weeks to fix an electrical issue in my kitchen. Only other thing I was worried about before moving in was all of the trees and the groundskeepers do an amazing job! I would definitely recommend this place to anyone looking to save a little money and/​or live close to DFW.

These apartment managers are extremely rude and unprofessional. I paid my half of my monthly rent with a money order made out to the apartments and specifically remember putting it in the drop box. Then I got a note on my door saying that I was going to get evicted for non payment of rent. When I went to talk to them about it they said that they had never received my money order and did not have time to look for it again. I went back to the seven 11 where I purchased it to reprint my receipt and showed it to them. One office lady asked me «Have you ever had problems with payments in the past?» to which I replied «no.» She then proceeded to pull up my history from FIVE YEARS previous and said that I had. This was when I was 19 or 20 yrs old! They basically accused me of lying and now they are going to make me pay this months rent AGAIN or else I will be evicted. This is horrible customer service.
Also, cops are swarming the area that these apartments are located at and inside the complex as well.