Avis

0 stars
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This is the COST of Father’s Day Week For this Dad!
Round Trip Flight from Denver (where I live) to Dallas (where my son lives) — $ 169.00
Food/​Fun/​Events/​Toys for the whole week-​$ 275.00
Rental Car for ONE DAY from Dallas To Belton, Texas from AVIS– $ 300.00
Dragging my son around while being on the phone with AVIS for 8 hours to resolve nothing
and
missed activities and events because I could no longer afford them
and
time I will never get back with him– INVALUABLE AND PRICELESS — NOT the good kind.
Excuse my language, but WHAT the ACTUAL F***??? $ 300.00???
Here’s how it happened:
Since I only needed the car for 1 day because I can borrow a family car for the rest of the week I decided to take the car one way from Dallas to Belton, Texas.
I tried to reserve my rental car in advance but every single website only allows me to book rental cars to be returned to the same location.
As I arrived to the rental car location at Dallas Love Airport there was a sign on every rental car company’s desk that said «CARS AVAILABLE» so there wasn’t exactly a «shortage» of cars. Not to mention when I actually got the car the entire lot was FULL of cars… but I digress.
I asked the lady at Avis/​Budget Rental Car (named Lachandra) to help me rent a car for the day. I explained my situation about how I was here taking my son on a vacation and that I only needed the car for 1 day. I asked if I could make it the cheapest car available and the cheapest rate available.
She agreed and as I was about to check out she said, «your estimated charges for this car are $ 330.00/day plus $ 0.30/mile»
My mouth dropped and my heart rate went through the roof. «Excuse me? Isn’t an insurance company charged $ 25-​$ 30/​day??? Why am I being charged $ 330 plus $ 0.30»
Her answer was because I was going 1 direction and that was the only rates allowed for that transaction.
Scrambling, because in no way in hell did I expect to budget potentially $ 500.00 for a rental car, and it would ruin the whole trip, I proceeded to tell her I couldn’t afford that and that I thought it was preposterous.
She said well let me see if I can find you some «discounts».
She went from Budget back to Avis searching for the «best plans and best rates» and finally came back after SEVEN more proposals at rates between $ 275.00/day — Finally $ 122.91/ day + $ 0.30/mile.
Saying she couldn’t go any lower because there were «no more discounts available» and this was the cheapest rate between Budget and Avis, and considering I had already been talking with her for over an HOUR, and considering I had 45 minutes to go pick up my son (30 miles away) before his mother took a flight out of town, then I reluctantly agreed although I was FURIOUS about it.
I picked up my son and drove straight to Belton. By the time I got there my son was asleep and since I had the car for 24 hours I agreed to turn it in the next day.
Next Day: Ps this gets better
I arrive at the Avis Rental Car at 11:45am (15 minutes before my 24 hours was up). Took my son out of the car and we waited inside in a line 5 people long with only 1 person working the rental car desk. I waited in line for 1 hour (with my 3.5 year old son) to turn my car back in.
The receipt I got is in this picture I posted.
Gas-​$ 30.00
Rental Car– 1 day -$ 61.00
Rental Car– 1 Hour (the hour I stood in line at Avis) — $ 45.76
275 miles driven x $ 0.30/mile– $ 82.50 (more than the cost of the car/​day)
Various «charges/​fees» plus taxes– $ 80.12 (also more than the cost of the car/​day)
for a grand total of $ 299.38
I was trying to avoid paying out the A** for a rental car and I Still got stuck with a GIANT bill.
If I had decided to keep the car for THE WEEK I would have paid the same amount.
If I had decided to FLY from Dallas To Austin and drive with my family to Belton it would have cost less.
Insurance companies get charged $ 25-​$ 30 a day for a VERY NICE vehicle while I was charged $ 270.00 for a F***ing Nissan Versa Hatchback… the cheapest car there.
At this point, 4 days later, I have spent EIGHT HOURS of my vacation with my son on the phone with Avis trying to speak to a manager about this egregious and asinine charge for a 1 day rental car. I was HUNG UP on, Put on hold for 45 minutes, tossed around from Customer Service Provider to Customer Service Provider.
I asked for the cheapest possible deal and I feel like I was INTENTIONALLY: 1) played for a fool, 2) misled 3) avoided and tossed around between customer service providers 4) treated like absolute Dog Sh**
I will NEVER rent from Budget/​Avis ever again. EVER! What a joke company
PLEASE PLEASE PLEASE make this go viral. Share with EVERYONE

Had problems with 2 enterprise locations but Marcelo at Avis pulled through big time and was able to get me a rental. Had some payment issues and had to go back and forth the credit card company and Marcelo a few times. He had a great attitude the whole time and assured us we were getting the best deal. Great customer service by Marcelo!

Rented an SUV for 3 days. The wait to get the car was about an hour, but what really bothered me to write this review is that they tried to cheat you. The attendant gave me a receipt told me I was good to go after I dropped it off. Then I checked the receipt and found that they charged 23 dollars for fuel surcharge. I flagged the guy down and he told me it was a computer that checked the tank and they found the tank to be ⁷⁄₈ full. I was shocked because I had it fueled before I came, and I was less than 30 miles away when I fueled it to full. Then he appears to have changed his story and told me it was ¹⁄₁₀ empty. I turned on the engine and it was beyond the Full marker! At this point he walked away and he ignored me as I was trying to get his attention. Finally the supervisor came, who actually blamed the interaction on me, not apologetic, states he saw me yelling. I told him he walked away from me. I have luggage and a 2 year old that I cannot chase after the rude attendant! Finally the supervisor gave me a new receipt excluding the charge they tried to put in.
One star for the horrendous interaction with both Avis employees. Gave an extra star back because they did refund the charge.
Be aware of what these guys are trying to pull! Check your receipts, even if they told u everything is fine!

Regular business travel. Perfect every time. Top notch employees, professional and efficient at every step. Love working with this group!

If you’re not avis preferred, which you should pre-​register for, it’s really slow. took over an hour from baggage claim to car… The entire rental car complex uses one bus that makes a loop through all the terminals and simultaneously loads and unloads passengers. That being said, it universally effects all of the rental car companies. I may try a different airport next time I’m flying to the Dallas area because of the car annoyance.

Board didn’t have names listed properly, service was slow, took over an hour to manage…

We rented in Dec 11 – 14 for my cousin wedding in Texas. When we got there the person at Avis located by DFW airport helped us did not mentioned if we ever get onto toll road the license plate will be scanned and we will have tolls charge inquiry. To my surprise, I happened to check my online CC and there is a pending charge $ 14.29 for toll. Spoke with Avis customer service and said to call avis toll number. The rep at toll company is able to to reversed half of the charge. She also stated the person at Avis company was suppose to go over the charges with us. I totally agree! I looked at my receipt and did not say anywhere about toll fee if we utilize toll road. Also, when we arrived at the location for the car… the car we rented was not there at the parking spot. The other guy had to give us the car that was next to our spot.
Advice for anyone who will travel to Texas and rent a car at the airport… Please DONT! They tends to overcharge than other places. It is convient to rent at the airport upon your arrival but drop off is a killer. It is difficult to find drop-​off location. Before signing the receipt please make sure they go over everything that will get charge and possibly will get charge later. Ask questions before take off. Gps directions and select void toll road.

I used to think Avis was one of the premium car rental agencies that distinguished itself through better model cars and superior service. Not anymore. I was given a Kia Soul I asked if I could get preferably an American car, or anything other than a Soul (I’m a businessman — not a hipster with a thing for hamsters) and was told I could only get something else for $ 30 a day. Then there was no washer fluid in the car. And then they tried to charge me an extra $ 20 for bringing the car back 5 min after the checkout time. Avis has gone way down hill. I have better experiences with Fox rent a car.

Absolutely terrible experience. First, on the phone, I was transferred a total of 4 times to different automatic voice message systems in which representatives could not help me. When I finally reached someone, they told me I could swap my car (check engine light came on) at any avis location. This was a lie. Then after coming to DFW, they tried to give me a Ford focus whe turning in an expedition. Then they have me even more trouble and asked I drive back on Thursday because they are low on cars. Terrible customer service, terrible experience.

Avis is very professional!!! Sam was awesome!
I proceeded to my ford focus in G18. Inside was clean. Opened trunk, clean but had a cig smell inside the car. I figured… oh well. I’ll get use to it right?
When I checked out at the booth, I casually mentioned to the checkout guy (wish I got his name) about my vehicle smelling like smoke cause I didn’t want to pay a fine. He proceeded to ask me if I would prefer to exchange vehicles. I laughed and said «nah, I think I can get use to the smell.» He chuckled and insists that he swaps vehicles for me!
I was very ecstatic that he would go through the trouble even when I wasn’t complaining about it. I ended with a Toyota corolla instead! A nice little upgrade!
Definitely will be back to rent again!!!

Not the Airport Avis!

First I call Avis from the Dallas/​Fort Worth airport to ask about the airport shuttle and the agent asks which state it’s in… then I’m told there is no shuttle and I have to take a taxi. Then I find the shuttle and arrive at the Avis counter to discover two agents working and a line of seven people ahead of me. When I finally make it to the counter, I’ll write more if there’s yet another mishap.
OK the desk agent was friendly and efficient and apologized for the long wait. But really? The guy on the phone didn’t know Dallas was in TX or that there was an airport shuttle? One more chance, Avis…
;)

Avis is open 24 hours. I arrived half past midnight to pick up my car. Prepaying for the rental online saved me $ 9. They gave me a choice: Toyota Venza, Toyota 4 Runner or Ford Edge. I took the 4 Runner. It was one really nice ride.
Picking up my car was quick and convenient. Dropping it off was equally quick and convenient. This was my second time renting from Avis and I will most likely do it again.

It’s such a pain to take a long shuttle ride to get to rental car terminal. However, avis here is really superb. I get exactly what I request and keep track of my flight change. When my rental agreement was on automatic void due to flight cancellation and no show, the lady behind counter went extra mile to get me a car and let me leave without hassle. That’s awesome customer service.