Woodbury Square

This review is to highlight the outstanding maintenance services provided by Leo here at Woodbury Square. Leo is professional, always friendly and excellent at his job. Today, Sunday, I had a bit of a maintenance emergency. I called the main number and spoke with a wonderfully caring employee. She immediately notified the maintenance department and Leo was at my door within minutes. Emergency averted! Thank you Leo! Woodbury Square is lucky to have you

Quiet neighborhood but noisy neighbors! Common apartment problems I guess.
We moved here few months ago and we live on the second floor. We woke up my our neighbors upstairs at 6am EVERY morning! Management said there is nothing they can do when people slamming drawers, closet, bathroom doors and walking like dinosaurs inside their home, even it’s bothering other neighbors, really??? Two garages doors right underneath my bedroom are loud enough to wake us up and may need some WD40. A few families with super noisy kids and screaming parents. We can hear them across from the complex!
People play basketball, ride scooters and bikes right underneath residents’ balcony. Do they not know there is a clubhouse, many trials and courts down the street? As another reviewer mentioned, watch out for that barking husky mixed, even the owner could not control that big dog.
There is no number you can call for help/​complain after their business hours!
We expected new carpet when we moved in. No, there are stains on the carpet and we already moved our furnitures in. Kitchen cabinet doors got different shades of white. Laundry sliding doors do not closely perfectly. A crack on the wall that allowed bugs in and out, maintenance guy came fixed the crack the next afternoon.
Walking distance to Woodbury Town Center. Free breakfast sandwich and theme parties once in a while. Nice and polite employees at the resident services, but couldn’t help much with the noisy neighbors.

I lived here for a year. The new neighbors below me had 2 dogs. Both dogs would howl and bark for HOURS on end. Several calls to management, and nothing changed much. Oh and let’s not forget that when you move in, you are required to submit a picture of your dog and the weight limit was 30#. Well, the howling Husky mix below me was easily 80#. Not sure how THAT was OK’d for their move in.

Expect your carpet to have to be replaced when you move out regardless if you had a pet or not. The exterior hallways are so horrendously dirty, you are guaranteed to track dirt in. The whole year of living there, they only came to sweep/​blow the hallway once that I could tell. I would end up sweeping the entire hallway just to avoid being grossed out by the balls of cat hair and dust/​dirt you have to walk through to get into your place. Your entry way is 100% bound to turn grey-​ish black from the dirty parking lot and hallways. Add in the slamming doors you constantly hear due to «self closing» front doors… not too quiet or peaceful.
The office staff was pleasant, specifically Lenette. The pool is nice and always clean, but their version of «heated» leaves a lot to be desired. Their on-​site maintenance is pretty quick and polite. I’d give them 5 stars on these two areas.
There is zero security patrolling. Every morning I would see trash diggers going through the bins. Management garage inspections are random. I was first told to «clean my garage» after I moved in physically less than a week before and I still had boxes/​furniture to unpack, but they wanted my garage clean. Then a few months later, they inspect my garage again and complain that I have a car parked in there that shouldn’t be and I had to register the car. However, this was my daughter’s car, who was visiting. Since parking anytime after 5pm is mostly a hit and miss I told her to park in the garage.
Then, oh you will love this part… I get a new car, a hybrid. I am told that I am «not allowed to use the electrical outlet in my garage to charge my car because that is THEIR electricity and they would have to look into having a dedicated electrical outlet installed. «. Somehow all the other hybrids went unnoticed and charged their little hearts away in their garages on their NOT dedicated outlet. Arbitrary rule enforcement at best.
Also, note that if you need more than 2 keys for your apt, expect to pay $ 10 each and don’t expect you will get that money back when you turn the keys in. They force you to get keys from them as «NO DUPLICATION» is stamped on them all. Even with 3 people on my lease, this is petty but it really bothered me that I had to pay for this in addition to the over $ 2k they had in my deposit $.
Oh, and here is a time saving tip: When you move out, don’t bother to clean anything, as they will charge you regardless, for cleaning.

This review is for the skilled maintenance employee Leo Hernandez. Mr. Hernandez is very knowledgeable of all possible maintenance issues that may arise. Your showerhead is providing inconsistent flow? Mr. Hernandez can fix it. Issues with your faucet? Mr. Hernandez can fix it in a snap. Need a lightbulb replaced? Mr. Hernandez brings light back into the room with ease. Worried about an appliance? Mr. Hernandez will patiently address your concerns with a smile.
Mr. Hernandez can quickly address your maintenance concerns. His warm and friendly personality helped make my move to Woodbury more welcoming.

I really like this apartment complex. It is very clean, spacious, and most of the neighbors I have met while walking my dog are very friendly. I love how close I am to a Ralphs, Trader Joes, and a Walgreens, I can walk there or drive there and get everything done in trip. The community staff is very prompt and helpful. Leo is especially nice. He is very helpful, welcoming, and always friendly :)

We have lived here for a year now and it’s been a great experience so far! The staff is really friendly and the maintenance guys are always willing to help! Leo is great! He has helped us many times with issues in our place! Overall this is the best place we have lived and we are very happy! Lynette is wonderful too! She’s always there willing to help out whenever we have had an issues! I would definitely recommended this property to move to!

My boyfriend and I have lived in Woodbury Square, with our indoor cat, for 3 years now and have had a great experience. We were lucky to lease an upstairs 1 bedroom unit that borders the edge of the community and we love how peaceful and quiet it is most of the time. We almost never see any of our neighbors, and those that we do, are pleasant or keep to themselves. Yes, I will admit there have been a few occasionally loud neighbors who, can’t figure out how to keep their doors from slamming, or who let their twin toddlers roam the halls, screaming, between 9 and 11at night… but other than that, you usually only hear the trees blowing in the wind and birds chirping. Again, we are upstairs with no one above us, so if that weren’t the case, maybe I’d feel differently.
We were initially worried about parking, but it hasn’t really been an issue and we can always find a least one spot (other than our garage) to use. The facilities team does regular garage and apartment checks, which helps keep everyone accountable.
Inside, our apartment has held up pretty well. Only recently have we had an issue with «popping» outlets, our kitchen light ballast deciding not to work intermittently, and a sprinkler head falling through the ceiling… but that’s on us to get fixed. The maintenance team is very responsive, once you call them.
We were initially attracted to these apartments because of their adjacency to nature trails and the towne center and we are so glad we picked this community. I can’t tell you how convenient it is to have Ralphs and Trader Joes so close by.
If only we could have a slightly bigger closet and bathroom and hard surface floors, we probably would be staying for a lot longer.

We recently moved here in Irvine and have been living at Woodbury Square for 5 months now. I have nothing but good experience here so far and I love the clean and quiet community. The staff are amazing, very courteous and helpful as well.
Today, I got a text from someone asking if I lost my iPad. I was not even aware that I didn’t have it since my young child is always the one who plays with it. When I replied, it was Leo, one of the Service Technicians at Woodbury Square who said that he found it at the gym. Apparently, my son brought it with him when he went with my husband who works out at the apartment complex gym. Leo met us at the Residents Services office and handed me my iPad. I was amazed by the honesty and courteousness he demonstrated!!! Lynette and the other girl at the office were genuinely helpful too!!! Thank you very much!!!

I’ve been living here at Woodbury Square Apartment for couple years now. Our experience has been pretty awesome so far. All the staff are wonderful and Ashley especially has been very helpful with my many questions the past couple years. Especially lately with us inquiring to move to a possible different unit with two bathrooms option. I like how fast things get taken care of once you contact the resident services. The only cons is when some neighbors would start talking or laughing out loud after midnight. For that reason I try to keep my windows closed. Parking could also be challenging from time to time.

Me and my family lived here for 11 months already and we really enjoyed it. Our unit is located in a 2 story building, which means no one is above us, and what is below us is garages, which means we will not be disturbing others even if we run and playing around in the house with kids. Our unit is also bright, with great amount of sun light coming from every window everyday. There are washer/​dryer in unit which is essential for us. We also loved the building’s interior and exterior, they are clean and nice — this is a pretty new building, things inside and outside looks fairly new. The kitchen’s vent is directly to the roof, not throwing the air back into your kitchen like many other older properties.
Parking is a little crowded, as you can see from other reviewers, but actually there are always, ALWAYS, parking spaces besides the pool area (near the fitness center) if you ever noticed. No matter how late I came home, I could always find some spots there, it is not too far, maybe only 1 – 2 minutes of walk to any place in the property, so parking is not an issue AT ALL in this perspective, but if you HAVE TO park somewhere right in front of your unit, then yes, parking might be a big issue if you have extra cars, arrive home late or having guests coming in at night.
The only thing we would complain about is the garage door below each unit — whenever it opens or closes, it makes a noticeable mechanical noise for about 5 seconds. It disturbs us each morning when we are still sleeping (unless the garage owner below you doesn’t go to work at that time, or come back home after you go to bed but not yet fall asleep).
Well, another «bad» part for us is the price is a little more than what we could afford. That is the only reason forcing us to move out after our current term ends in two months. Although we are planning to move out (still doing researches), we are GREATLY APPRECIATED that Irvine Company just sent us an letter a few days ago and showed that they WILL NOT RAISE OUR RENT for the next term of 13 months (2016 – 2017)! We would love to accept their offer if our financial situation allows us. How nice are those people! Oh yes, their management team and maintenance team are both very good. I called the maintenance a few times, the guys were extremely polite and helpful. They smiles and greeted us everytime they see us walking outside — EVERYTIME! Those maintenance guys are the ones I could trust, I can tell that they are someone who can be count on, and very responsible.
We love this community and the unit we live in a lot. If my job promotes me or the rent would go down a little more, then there’s no reason for us to leave.

I visited Woodbury Square in my apartment search and the staff was so friendly they gave me all the information I needed and then called the sales center to schedule a tour for the area. I felt like they truly cared about what I was looking for and took the time to explain the surrounding area. I would highly recommend this area. Thanks for helping me.

I have been living at Woodbury for the last two years, no complains, no regrets! My lease officer Ashely was very professional, she made the moving process easy and comfortable. They guys (Rodolfo) and ladies that work on maintenance are the best. They are service oriented and friendly people. The staff enforce the community rules which is good. Like other community complex there’s parking issues after certain hours and walls are thin… but we live in the real world, not the ideal. Overall their staff makes the difference, good job!

I have been renting irvine community apartments for last 7 years. It has been great experience for most of the time until I came to Woodbury square. In my view leasing officers are not delivering the quality services. In many cases they are not polite in their dealings. Today my wife called Leasing office and asked for a package that was delivered yesterday. Albert, the leasing officer asked many unnecessary questions and after taking a lot of time said he could not find the package. My wife had to call again UPS to verify his claim but they said it was delivered yesterday and someone with initial AL signed it. So I had to go there personally and asked for the package. This time a lady took 2 minutes to locate the package. The services are not worth what we are paying here. Not recommended!

I just moved out from Woodbury Square after living there for 25 months. It was a pleasant experience except issues with a neighbor downstairs. The neighborhood was quiet most of the time but there was loading/​unloading at nights or in the early mornings as my unit is right next to Home Depot. With the windows closed, the noise is minimum. However, it’s super convenient to get grocery or go to restaurants as the town center is within walking distance.
I’m giving it 5-​star because of the staff, both the maintenance team and the office staff. I made several maintenance requests regarding the bathroom and the water heater. They were attended right away with good work. The staff in the office was always friendly and kind. When I was in the process of moving out, they made it so easy and hassle free. Lynette was very helpful and super friendly even though I was moving out. Then I got a phone call yesterday (I already moved out) from the office staff saying there’s a package for me in the office. They are just nice!

I’m deducting a star. haha I had a question about a charge on my final statement and guess what? Debbie from leasing couldn’t give two sh – ts about helping me out. I had to call several times only to get excuses like «our system is down» to «I’ll have financial services call you». I was even told once to «give her a call back tomorrow». Excuse me? No you call ME back tomorrow. I guess when you aren’t funneling in cash anymore you drop to the bottom of the priority list. I had to call repeatedly to finally get my questions answered by Rigel, who was very helpful. I won’t let one bad apple spoil the bunch, but this 1.5 week experience did leave a sour taste in my mouth. Just steer clear of Debbie if you need help. Homegirl is in the wrong industry.

Just walked into the residence service area and was ignored for 10 mins. AWKWARD! Considering I was the only other person in there aside from «Lynette» and a resident. Not a good idea to complain about how your «always the only one working», in a quiet room. Oh and the best part, was when she past by me and said, «I’m sorry I too busy to help you right now. Everyone’s in a meeting.» And walked away. RUDE! I can imagine what chaos would erupt if the phone rang, heaven for bid.

My roommate and I have lived in Woodbury Square for almost 11 months, and it has been great. Yes, our downstairs neighbor sometimes likes to start the violin playing at 10:30 p.m., which actually happened on the first night I moved in. I called the guard service, and it did stop. The doors slam SUPER LOUD, as well, but what can you do?
We are lucky to live in a location that does not face into a courtyard. When I take my dog for a walk at night, I can hear TVs blaring, babies crying, etc., and it makes me glad my apartment doesn’t share those courtyards.
We were also lucky enough to get a garage with an extended driveway, so we both ALWAYS have a place to park. Otherwise I could see it being an issue if someone comes home later in the evening and having to park farther away.
The apartment itself is nice. Nothing special, but central air and a stacked washer/​dryer is really a good deal for basically a little over $ 1,000 a piece. There does seem to be a lot of spiders, which makes sense since we’re on an end unit near a lot of nice old trees. I’ve walked in to my fair share of spiderwebs when I’ve gotten up to go to the bathroom at night — just, ew. But, the bug guy can come spray any Wednesday (we each have a dog, so it’s too hard for us since there’s a 2-​hour window of no one being allowed in the apartment after a spray).
NOW! To the amazing part!!! (Talk about burying the lead!) With your keys you also get a fob to the Woodbury Commons — including private tennis courts, three pools (a kid-​friendly one, an «adult» one and a competition one with lanes for swimming laps), a volleyball court (sand), and basketball courts. And then you can go to any Woodbury apartment community to use their amenities (gym, pools, etc.). All my friends have kids, so the kid-​friendly pool — with a water garden (with cool fountains kids can run through, etc.), a walk-​in pool and a paddle pool — has been a huge bonus.
So, yeah, I love living here. I want to stay in the community to keep using the lap pool alone, and to be able to walk my dog around all the cool townhouses. My roommate is moving to Florida when our lease is up, so I’m hoping to move to a one-​bedroom if it’s not too crazy expensive (like everything in Irvine).

This complex is very very very poor. The entire management staff is rude and disrespectful. There are police here very often, almost every weekend 3 – 5 Irvine police in the parking lot for domestic/​drug issues. The computer room is always out of supplies and there are kids running around with zero supervision! Kids run around the parking lot all the time (many times they have run in front of my car!) There is no parking at this complex past 4−5pm. There is never any water In the gym dispenser for people who enjoy to work out. BEWARE OF THIS COMPLEX. Irvine complexes that I have better experiences at are (PORTOLA SPRINGS) (PALMERAS) this is also my second review and they removed my 1^st one.
EVERYMORNING THERE ARE TRASH LOOTERS COMING THROUGH ALL THE DUMPSTERS AND TAKING THINGS! IDENTITY THEFT ANYONE?

I really enjoyed my experience here. I’m not sure about some of the other reviews– but as far as apartment living is concerned this is a very nice place to live.
There are general things like, noisy neighbors and the occasional barking dog, But you’ll find those things living in any apartment.
We never had parking issues, and the staff was super attentive. Whenever there were problems they always dealt with them really well.
When my husband and I first moved in I was completely impressed with how organized the whole process was. They give you every opportunity to outline any issues with the apartment, you sign for the exact number of keys you get, and you can do almost everything online, which makes it super convenient.
We loved it so much that we decided to upgrade to a larger unit at Woodbury place. The transfer process was equally as smooth and very easy. They’ve separated the leasing staff and the office staff so everyone really seems to know exactly what they’re doing.
We’ve had 3 issues with the apartment and they were all fixed the same day by a super great maintenance staff.
A side note– I think that the Irvine company gets a bad wrap sometimes because they’re a large company and people just love to hate them. From my experience I can tell you the communities are nice, they’re super clean, the maintenance staff is great, and if you just abide by the General rules and pay your rent on time you’ll never have issues. People say they are expensive but 1. You get what you pay for, and 2. If you go somewhere like
the prices comp in the area by around 100.00. This is the 3^rd irvine company apartment we’ve leased and we love them.
Jessica our leasing consultant was great, and so was Catherine the young woman that got us all set up. I would ask for either of them any time.

The rent now is getting way too high. Don’t see the actual reason for this other than to make more more due to housing boom in nearby area owned by Irvine Company.
The maint. service is great usually fixed in 24 hrs as long as you are flexible in letting them in your apt at will.
The place can be a bit noisy due to people that slam the door (self closing door)
They do offer community service event like food truck and social event.
Parking at common area is VERY bad at times. Too many overnight guest?
I like to stay but not at this price that is above most mortgage payment.
Looking at a place near my work.
Good place to rent if you don’t mind the high rent price.