Whirlpool Appliance Service

BEWARE OF ANY SERVICE PLANS YOU ARE OFFERED. It is very likely to be a scam. If I could give Whirlpool a zero or a negative number, I would for their unethical and deceptive business practices. When my 4-​year-​old refrigerator broke down, I called a reputable service repairman (not Whirlpool) who diagnosed the problem as a broken compressor. He suggested I call Whirlpool directly as it wasn’t the kind of job he does. I told the WP representative what part I needed. She proceeded to offer me a $ 350 «Repair Plus1» service plan, saying it would cover the full cost of the repair plus a 1-​year warranty. That seemed like a good deal since my independent repairman had said parts plus labor would cost $ 500-​$ 600 for a compressor. When WP’s contractor came out to the house four days later he had NO INFORMATION about the nature of the problem beyond «no cool». He re-​diagnosed the problem, said it needed a compressor, and told me it would take another week to get the part. When I called WP I learned they shouldn’t have offered the service plan as I’d already had someone look at the fridge. This will cost my family much more $$$ than if I had just found an independent repair person who could do the job.

Zero zero zero stars. My microwave that’s barely over a year old is cracking near the handle and the door is about to fall off, I called the 1– 800 number on the sticker still on the microwave… They transferred me, put me on hold and 3 hours later NO HELP! They said they don’t replace microwave doors for safety reasons! Are you kidding me?!? WORST customer service ever.

Disgusting and rude people. Do not, I repeat, DO NOT buy a Whirlpool appliance. Not even if your life depends on it. My sister bought a beautiful french door with a bottom freezer, fridge. She paid over $ 2,000 for it at Sears. (Whirlpool, of course). She paid for an extended warranty. Well, it’s been just over a year and her compressor went out on it. In 1 year really? Isn’t that a manufacturer defect?! Possibly? Sears won’t honor the warranty without another $ 300 in their pockets. And Whirlpool told her they don’t back up their appliances. Basically told her that, «no they don’t back up their appliances», and «yes they only have a 1 year warranty on their appliances». So, what you’re saying is that you knowingly sell junk that you know will crap out in a year, so you only cover it for a year? Then you’re rude, and treat people like trash?! Stop buying this brand, put them out of business ASAP! ZERO stars!!!

WHIRLPOOL does not back up their products bought a refrigerator 2014 and stopped working two weeks ago called whirlpool and Sears and they both told me there is nothing they can do the compressor went out and now I’m out of a refrigerator and 2000 DOLLARS I will never buy from these two companies again and nether will my family and friends

The worst customer service I have ever experienced in my life, followed by Spirit Airlines and Comcast. Today I was on the phone for 3 hours trying to talk to someone about my dehumidifier, which quit working. They transferred me, cut me off, transferred me again, gave me numbers that were to companies who said they did not handle Whirpool. When I asked for a supervisor they transferred me to the same wrong company, who had NO idea why I was reaching them. I am so incredibly frustrated and furious right now. I am not exaggerating when I say I was on the phone for 3 hours to ask one simple question… which remains unanswered. Where the hell do I take my appliance you BOZOS!!! I cannot believe any human being would design a phone answering system as completely broken and ridiculous as they have. I will never, ever, ever, ever but a Whirlpool product again. Screw you guys. Get some customer service! How dare they sell products then make it literally impossible to talk to a human being! They should be ashamed of their company.

1 star is too good a rating for Whirlpool service. Nightmare is certainly a better word — the worst service we have EVER seen. We purchased our Kitchenaid fridge earlier this year and we have had NOTHING but problems. We have had a service person come to «repair» the problem repeatedly over almost 6 weeks. First it was the control board, then it was the thermostat. Then the fridge started to sweat and leak water inside the unit. Our technician reported that he thought it was a lemon, and then Whirlpool Service told us that he did not report it as such. We had to wait for yet another two weeks for the serviceman to come.
In the meantime the freezer door got scratched from the servicing… a new freezer door was ordered, it took weeks. We were told that we also needed a new gasket seal. Both arrived damaged and unusable. The huge box containing these items sat in our living room for 2 weeks. Our serviceman was extremely frustrated, because, as he says, they ignored his report of our problems.
As of today, when we contacted Whirlpool they are refusing to replace our refrigerator. Once more they are giving us the runaround, claiming that they will fix the problem by replacing the parts AGAIN! They refuse to get back to us about a decision for 3 days. WTF!
This is unconscionable, unfair, and there is no excuse. Not to mention that on two occasions we spoke with their «CSI» — (contract service initiative!). They are full of crap. Their product sucks. DO NOT BUY A KITCHENAID REFRIGERATOR! For that matter, stay away from Whirlpool entirely.
We have no idea if or when this will be resolved.

My ref. stopped working, I troubleshoot it and did not work, I filled out a service request back on February 2^nd, 2015, I got an email back from a subcontractor called Active Appliance INC. with a date service on February 6^th, 2015, 4 days after my service request, and that is the only available date. The technician arrived while I am not at the house, however I talked to him before he started the work on my refrigerator and asked him kindly if he can call me after founding the issue, and he assured me that he will. No call and when I arrived home I found that he told the attendant that the refrigerator is not working and he has to report to the office. REALLY! we know that! anyway I called Active appliance and the customer services rep. told me that she could not answer with the diagnose until she speak with the technician and that will be Monday February 9^th, i asked if I could speak with a manager, and her reply was «our managers do not talk to the customers» I had to hang up and call Whirlpool customer services and spoke with a nice gentleman, that he was not happy with Active Appliance
, he placed me on hold and called them and within 3 minute he got back with the news, what was wrong with the refrigerator, electric computer panel burned out and then the fan continue to work with no stop, so it burned as well. He assured me that the services will be done no later than Tuesday February, 10^th. While on the phone I got a call from active appliance and this time she wanted to know if I am warranted, I told her that I have whirlpool on the other line and they assured me that I am, she said that it does not matter and she has to get something in writing, I placed her on hold and talked with whirlpool and he assured me that he will contact them and email me a confirmation, which he did. By Tuesday February 10^th, no call no follow up, I called Active appliance and they stated that it would take up to 14 working days for a part to arrive. I called Whirlpool and spoke with a customer services manager, and she got on the phone and told me that they are going to do their best and get back with me. Today February 16^th I got a call to cancel a work service order due to technician calling sick and reschedule for February 25^th Wednesday, I told her that they did not call to schedule the service first place, her answer was never mind, I am calling to cancel anyway, «would you like to take this appointment or NOT» I asked her kindly to reevaluate their service procedures and the way they handle their customer, and I told her that I bought my refrigerator from Whirlpool and they are the company in charge of their product and I do not wish to continue this dialog with Active Appliance!
I called Whirlpool and the customer service gentleman was helping me and we got disconnected, however when I called back they were closed for the day, however the customer service has my phone number but I got no phone call!!! I think this is the worst POOR service I got within the last 20 years!!!
I hope someone at whirlpool care about their services and can contact me to handle the issue.

I have a maintenance contract with Whirlpool. My dryer broke so I contacted Whirlpool and they scheduled California Appliance Tech to service my dryer. They did not show up twice no call so I called Whirlpool they apologized and they rescheduled them. Again no show they showed up the following week at 7:00 Am. The tech said he would order a part. He apologized for slow service and had me speak with the manager after he called him on his cell phone. I complained about poor unprofessional service. He did not make one apology. This was 7÷7÷14 and iI called on 8÷1÷14 and was told the part may be on their truck but they would not know until Monday when the truck is unloaded. I asked to speak with a manager and was told no manager was available. I contacted Whirlpool and was told I had to continue service with this company as they ordered the part. I spoke with a manager and I told her this is absolutely the worst most unprofessional service ever. This maintenance contract is worthless. I will definitely not renew my contract with Whirlpool. I do not recommend Calif Appliance. They are the worst company ever. They get zero stars. Whirlpool extended service plan is a waste of money. They get an F grade. They do not serve any stars.

worst service i ever had in the states. terrible experience. never buy any extended warranty with them. waste of time and money.
my refridgerator is 4 months old.
first guy comes, comes up with a diagnosis which was wrong. he tells me he needs to replace the control unit, so he needs to come back. next week, he comes back, he changes the control unit, he leaves, the problem was not solved.
next guy comes, third visit, he says, yes, we need to replace the control unit. i tell him, the previous guy already did that! this doesn’t make any sense. why would you try the same thing that didn’t work the first time? he says, ok, i will also change the water valve… it makes no sense to me at all. anyway.
then, in the fourth visit, the guy comes, and he says, you know, i am not going to change the control unit. i didn’t understand why, but anyway. he then, after consulting with the technical support, he says, oh, the optical sensor must be broken, let’s change that. he changes that, and the ice-​maker is fixed.
it took 4 visits to repair the ice-​maker. the problem was obvious, but they couldn’t detect it. they replaced the control mechanism, which was completely unnecessary. so they took away from me a brand new control system to give me a probably refurbished unit. not happy.
repairs were slow, it took too much time. the appointment slots are too long. we are going to come between 12pm-​5pm. what? come on, get your scheduling in order.
so, it basically took a month to fix this ice-​maker. nice! good job guys… not!

Clearly my worst customer experience of all time.
I own an 8.5 year old Whirlpool fridge sold to me by Big Chill. Hence it is a customized fridge (pricey). A month ago the filtered water device started to leak. I called Whirlpool. They agreed to send someone out in 3 days. However, they had my phone number wrong and the net result is nobody showed up. Hard to believe!
The disrespectful morons at Whirlpool rescheduled service a week later. However, some pathetic piece of shit called me the night before the service date telling me it could not be done as scheduled. Why? Because these pathetic losers did not have the part. Hence I had to wait another week.
So the loser from Whirlpool whom wreaked from cheap cologne appeared at my house on Wednesday. This pathetic excuse of a technician realized he had the wrong part. What a loser. It took this useless loss to society an hour to determine that he needed a different part. Actually he needed a shower and a plastic surgeon, but that is another story.
Hence I told the technician to go f-​ck himself. I told him what he could do with this dumb wrong part.
I hired A to Z appliance repair to do the job at ½ the price the next day.

DO NOT HIRE THEM!
This is a SCAM.
I called the in to service my washer that went out of balance. The first guy came in and did the whole load himself said there is nothing wrong. I told him it’s the second spin that cause the noise. He didn’t wait for that to happen but have to collect the check $ 85 for doing nothing anyway. As soon as he left, the machine start to bang. I called him to come back, of course he didn’t pick up the phone. I have to call in again for a re-​schedule.
The second guy came. He guess that the off balance might have cause from the four corners spring. So he’s going to order the parts and come in to fix it. I had doctor appointment that day and he want to stay watch the machine a little more. OK I left him with the housekeeper, my maid who doesn’t speak much English. I told him to give me a call if there is anything else I need to know. No phone call.
A week later, another guy came, Albert. He sat outside my house for half an hour before he came in. When he came in he said. There is one part that wasn’t belong to the washer but belong to the dryer??? He needed to collect $ 60 for a diagnose of the dryer before he can start working. I have no idea what’s going on. My housekeeper was there too. I asked her. She said something like the other guy was looking at the dryer too. I didn’t get the full scope from her. So I asked Albert to just install the part for the washer and be done with it. I will deal with the dryer later because I have no idea what’s going on. He start throwing a rage about I have to pay for diagnose for the dryer and blah blah blah. He was really loud and angry to the point that I was about to call the police or grab a baseball bat. A man with two girls in the house, really scary. He then left said if I’m not paying for the «unknown» diagnose, I have to reschedule. Whewwww… great that he left. I don’t want that angry man coming to my house again though.
I called the customer service again, explain the situation. At this point my washer is not working properly for over three weeks now. I asked to speak with the supervisor, Steven. Wow, he sounded like a broken record. He also asked for payment of $ 60 upfront before the re-​scheduling because he said my housekeeper was asking for the service and she’s over 18 in the home that the owner left. Really what about the request phone call I asked for, knowing that my housekeeper didn’t speak English well. And he didn’t apologize for Albert’s behavior at all. Still my washer isn’t fix.
All they want is the $ 85 or $ 60 diagnose fee for services and do nothing. I doubt if they really know what’s going on with the machine, may be another scam to just sell parts from whirlpool!
I will have to call the repair man instead of them or just throw away the washer. It’s only 5 – 6 years old and I have to repair them twice!!! Obviously not a very good machine.
DON’T SUPPORT THEIR BUSINESS

DO NOT HIRE THEM! What a scam! 3 visits, outrageous charges! Fixed nothing! Called in with broken Kitchen Aid oven, (manufactured by whirlpool) btw the 3^rd oven I have purchased! All 3 broke after utilizing self-​clean feature. Scam! $ 800 repair, computer panel and fuses over heat from self-​clean. Whirlpool factory service: visit #1 technician brings no oven dolly in order to pull built in double oven out of wall. Charges me anyway, although he was ill prepared. He looked at my old receipt of repair and decided to order a thermostat total visit cost $ 252.00 parts, labor, trip charge.. #2 visit different technician, brings oven dolly, pulls oven out, replaces thermostat, determines computer panel is fried $ 362 plus $ 100 more for labor, he needs to order part, must come back. #3 visit, tech brings oven dolly, but doesn’t need or use it, he pulls the front panel off and is able to perform work from that entrance point. (Remember the first tech, couldn’t work because he didn’t have an oven dolly) this tech determines the relay fuse is fried, not just the computer panel. Verifies, the thermostat has been changed. Says he needs to come back for a 4^th visit, he’ll order the parts and whirlpool will call me to set appt. I NEVER hear from them. yesterday, tech calls me on cell and verbally annihilates me for not being home (I am at work, I already missed 2 days and all the pay waiting for them) I notify him no appt. was made, not sure why he is at my home. I tell him I cannot miss another day of work to come home. It’ll have to be another day. 2 minutes later, whirlpool calls me, patronizing me, unapologetic for the incompetence, lost work, etc… I ask for a discount to compensate for the enormous hassle, they don’t do that he says. And tells me they left a message telling me they’d be at my house between 12 – 5. Without confirmation? I confusingly asked! Yes, that’s how we do it, she says. I told her the whole story asking her if she sees the inefficiency of it all? She didn’t. What a joke! A pathetic excuse for a repair company! Today, I had a new company come out, not only after 3 days of wasted time and money, did they misdiagnose the problem with my oven, BUT they replaced my new thermostat with a broken one, and charged me for it. They are selling damaged parts! A scam that has been uncovered any times. I didn’t need the $ 362 control panel, mine was just fine. But, I do need another thermostat, they took my new one with them and installed a broken one, I only need a few fuses. This is very disheartening to me. I cannot believe how disgustingly dishonest this company is. I will NEVER buy their product or use their service again

Called whirlpool factory certified care. The idiot had never seen my dryer before. After taking forever to take apart dryer he said that maybe the sensor switch was bad-​this was totally fictional. He used no meters to check the sensor. After he left the dryer still did not work. I downloaded the service manual, diagnosed the problem, went and bought the coils and installed myself. Called factory service for a refund they said that the charge was for the tech to come out look and leave. Wow such great service. Pay 80 to come look and leave; don’t think that’s is what I had in mind when I called for service. Good luck collecting from my credit card Whirlpool and thanks for making me go through the hassle of denying the charge scum

I bought a Whirlpool water heater at Lowe’s in January 2009. 16 months later, the water heater quit working. The pilot would not relight. Because it was only 16 months old, I thought Whirlpool should cover this repair. They told me they would only cover the parts, and that I would have to pay for their labor. [I’m sure they would have charged enough labor to cover the parts also].
DON’T BUY WHIRLPOOL WATER HEATERS!
If you want quality at a better price, buy a Bradford White water heater. They are available at Ferguson’s Plumbing Supply in Orange.