West Coast Appliance Repair

Anyone looking at this company should look somewhere else. They have been reported to the BBB several times for violating business ethics. Stay far away and heed this advice!

These guys are amazing. Came over to fix my Kenmore washing machine. Let me tell it is always a disaster when your washer brakes on a Saturday morning and its the only day you can do your household duties. I called West Coast Appliance for a quote, and they told me that they could come out for a free service call with a repair, and they did that same day! The price was reasonable and the repairman did a good, quick job After finishing everything he cleaned everything. Its been more than 6 month and my washer is still in perfect working condition. I do recommend them to anyone who wants to hire an honest and good repairman with a ²⁴⁄₇ customer service. Was very surprised to see bad reviews, this company worked out good for me, and couple of my friend who I recommended them to.

it really should be zero stars. this company is horrible and they run a scheme. the «tech» came out and instead of calling me with the diagnostics, he calls the his home office. then, this lady who is extremely rude and claims to be the «boss» refuses to let me talk to the technician. what kind of service is this!!! i think they just come out to collect the service fee and that’s it. it is amazing that such company still exists.
UPDATE: Wow… look at the owner’s response to this review. Instead of asking, «What could we have done to make our customer’s experience better?» they call me rude! Do YOU want to get your refrigerator serviced by someone with that attitude towards customer service? I wouldn’t either. All I wanted was to TALK to the technician to get a better understanding of what was wrong instead of talking to some operator who didn’t have a clue. For $ 35 diagnostic, I don’t think that is much to ask for!

dont do it! these people are crooks. they said i needed a new motor for my fridge and cost me 275. they didnt even open up the freezer. when they left i opened it up after youtubing some videos to find that the fan waasnt rotating. and fixed it myself