Walgreens

My recent Pharmacy experience:
Imagine waiting in line for placing an order an being told it will be ready in 45 minutes for pick-​up, you return and are told that they don’t have the medicine they must call a nearby pharmacy to check; you’re ask to step aside the line while they do this, so you wait for 15 – 20 mins watching other aggravated customers in line checking out; till finally you have to go to the counter and ask them if they ever found out if the medicine is available somewhere else they reply yeah we did that 15 minutes ago!
If this sounds like a great way to spend your time then this Walgreens location is the place to be. The pharmacy will have you thinking you were just on a TV show that was testing the boundaries of patience!

Worst pharmacy! Slow, inefficient, understaffed.
Average waiting time for pick up around 15 minutes per person.

We have been coming here for years and it is absolutely incredible how slow: bad the service at the pharmacy has gotten. You literally need to budget at least 45 mins to drop off a prescription. There will be 6 people in line and the people behind the counter will move at a snails pace. Time to move our prescriptions.

Who hired these incompetent people, Nathan you need to chill out seriously. Asked a simple question and he gave me an attitude. If you hate your job you should stay home. I can spend my cash somewhere else.

The people who work in the photo department refused to come out. There was only one person works at the whole store. Terrible terrible customer service!

The people at the pharmacy have THE WORST CUSTOMER SERVICE I’ve ever seen. They just don’t care! The line wraps around the store and it takes hours to get you proscription. This is the closest pharmacy to my house but I will not be refilling any more prescriptions here ever again. Please hire new people ASAP!

Pretty pricey when coming to buy necessities here. The one thing I do really like about then is their pharmacy. This was one of my first times having to pick up medication from this place and they were fast friendly and pleasant. The rest of the store was really over priced which is a bummer. Guess I’ll be driving the extra 3 miles down to get to Target.

So since my last post I decided to ask the question as to what was different with this doctor than others. I was told that they would only take specialists as a long-​term provider and pain manager. Not sure if they aren’t up to speed as to how somethings go or don’t care, but I am under the care of a specialist I’ve actually seen two different ones and both times they have referred all prescriptions to be filled back to my primary. I was told they do this so they can make sure that only one doctor is writing prescriptions and the patient is an able to double dip if you well. At the time this made complete sense to me and it still does, but now seeing the downside to that process. Either way again thought I would put this out there for them to read given their ideas of which doctor should be doing what it’s not necessarily that way any longer. I am absolutely fine with my specialist referring everything to my primary and though I will make mention of this to him, I will not ask for anything to change in the care structure and will definitely find a pharmacy that understands this construct and will except that I have a Doctor Who is providing care for me in consultation with another doctor.

So my wife and I went to Walgreens to pick up her prescription and we got the pharmacist Luann I believe spelt «Loan» I believe that’s how it’s spelt she was covering her name tag with her hair. The doctor gave specific notes with the time to take the medicine and how many times a day. Luanne said she needed to call the doctor to «confirm» the diagnosis which really set me off as if I wrote the notes myself how absurd! I was offended and disgusted as she was Asian and I and my wife are Spanish I felt she was racial profiling us! I even called her out on it because she said she has to confirm the diagnosis as if what was written incorrect or made up, I made a really big scene she almost made my wife cry as if she was a liar. I told her we will just go to another Walgreens so we can just get her prescription without a hassle then she tried to take my prescription paper to cross out one of the the prescriptions that she tried to call the doctor about to confirm «diagnosis» and we took our prescription paper and left to another Walgreens off of Alton parkway and got pharmacist Jack Wu which gave us our prescription with no hassle in 5 minutes.

I prefer the Tustin Walgreens as they are 24 hours and everyone there seems to know exactly what they are doing and do so in a timely manor, despite how busy they always are. Though this location is much closer to where I live, so I have been coming here as of late, and it has much less traffic, but yet I’m still waiting almost just as long or longer than I would at the Tustin Walgreens. Additionally, there always seems to be some «problem» with my prescription and they need to reach out to one of my doctors (which usually takes at LEAST until the next business day). e.g. During a really bad cold/​sinus infection, I had to wait 3 days just to get my antibiotics that were prescribed. Very frustrating sometimes.

Worst pharmacy and PHARMACIST ive ever dealth with! thanks to Teresa and her rude attitude we will be transferring to CVS now!
I was loyal to Walgreens for 15 years until we met her.

Incompetent pharmacy
Customer service is equal to that of the DMV
I went in and handed them my prescription
Asked them how much it will be since I’m paying cash
They couldn’t tell me
Then I asked what time it should be ready, he looked like a deer in headlights and said I’ll just call you. Then he asked me to wait without putting my prescriptions into the computer so he could take another customer right in the middle of me being the customer. Based on his incompetence and inability to answer two simple questions I simply asked for my prescription back and went somewhere else.

This is one of the worse pharmacy I’ve been to! For starters, they didn’t know if they had the medication. Second, when I was going to pick it up at the time they told me, they didn’t know what they were filling. Not only that but they were uneducated on the medication. There’s very little patience when you need the medication as soon as possible and you are telling them what you need. In my experience, this Walgreens needs more experienced lab technicians.

We shop here 2 – 3 times a month and have never had a poor experience both in service and in pricing. They always have sales and often host clearance items. The bargain sales they have are great and the staff is always friendly. The store is mostly spotless and pretty much always stocked even during the rush season. We’ve never waiting (even during the busy hours) more than 15 mins for the pharmacy to fill our scripts!
Very good service all around!!!

I’ve never used this establishment specifically as a pharmacy – I only use it as a convenience store.
As a convenience store, this place is very good, as they sometimes mark down their Arizona teas to 50 cents apiece, so I stock up on them as much as I can. They also have the medicines I need in stock all of the time aside from generic medicine specific to chains which work better than their brand name counterparts. Usually snack items are better to be bought here, though I haven’t seen any interesting clearance seasonal merchandise here.
When one forgets their frequent flyer card, one can input their phone number on their credit card terminal to access their account.
My tourist friend likes their t-​shirts.

The review is basically for the pharmacy. I’ve been here to pick up prescription at least twice. Once for myself and another time for my husband. I have mixed feelings on the staff.
First time for myself, it was late in the evening and this slender Asian lady helped me was very professional. She knows exactly where the items are and I was able to find the items very quickly.
Second time was for my husband. His prescriptions happens to be two parts. Half was sent electronically and they were very quick to fill them. Another half, I have to deliver personally. The non-​Asian lady told me they were a bit busy and would need some time to fill and told me to come back by 1:30pm (Note there’s a sign saying that they go to lunch between 1pm to 2pm, so I’m not sure who would be around?)
I was still cool since I need to run a few errands so I told her that’s perfect probably won’t be back until after 2pm. So, I did my errands and came by around 3pm. This time it’s the same slender lady that helped me last time. She told me it’s still being filled (about 10−15mins) and one of the prescriptions can’t be fulfilled because it’s out of stock. That turned out to the fast acting insulin, of which was needed before every single meal.
By now, I was very annoyed that the other lady never even bothered to check if it’s in stock so I could have asked her to check other walgreens. I was coming from John Wayne Airport so I ended up have to backtrack to Walgreen on Alton to get the prescription.
2 lessons learned:
1) Always ask to check if any of the prescription is in stock, otherwise run the risk of backtracking.
2) Always check the filled prescription! I ended up with another blood sugar tester of which I already received from the hospital. The prescription was only for the test strips and needles but they filled the tester anyways. Fortunately, the slender Asian lady was able to refund me.

Asian lady who works in the pharmacy is rude. Drove up to pick up an rx and I could not hear a word she was saying through their phone system. I told her that twice. Instead of walking up to the window to talk to me she continued using the phone while looking at me from across the way. Super annoyed. She was no help.

Zero stars.
I was told that I couldn’t print my wife’s DIY passport photos because it was «against the law,» but the lady was charging $ 11.99 for two passport photos. Please stop lying to customers or trying to rip us off.
Photos were taken with my D3s and in strict accordance with
. I shot and printed my own photos elsewhere three years ago without issue. It sucks that I live half a block away, but I will do everything I can to avoid this store with its asinine policies.
Edit: Printed the passport photos at Target for under 20 cents.

Oh if only one could give ZERO stars!!! I called their pharmacy for info on a refill and was on hold for Thirty Two minutes, their technician picked up twice, put me back on hold, then hung up. Freakin hung up. I called back to speak to the Manager, who was apologetic, naturally, was put on hold again, and finally gave up and terminated the call myself. Don’t waste your time calling this place unless you like to listen to horrendous on-​hold music. Just for the hell of it, I’m going to try and go up the food chain and complain, maybe I just enjoy lousy customer service and horrendous on-​hold music, but we’ll see. Stay tuned. Seriously Unilocalers, save your headache and avoid this place.

Nice quiet location with friendly staff
Parking is always available pretty close to the door too.
I find it easy to obtain harder to did items at this location because of less foot traffic
Also great that it located in large center with lots of great stores.