U.S. Bank

Not being at all racial, just vainly honest, there’s not one Caucasian employee at this branch. Yes, I know it’s in Irvine, but the last I recall when paying my taxes to the IRS, this is the U. S. A.
The over the top respect, foreign greetings, and bows when Mr. Lee, Park, or Nguyen walk in really isn’t necessary. Last I checked, this is America, not China, Korea, or Vietnam. But, from the branch manger to its tellers, it may as well be as far from U. S. soil as possible.
While in the process of a transaction last Friday, a transaction I’d waited 5 minutes in line to make, I was asked to wait and go to another teller because a Chinese customer just came in the door. I was advised by the other teller this lady only banks with a teller by the name of Lisa Zu. Let us remember, I’d waited 5 minutes in line, I was mid transaction, but I’m required to move, wait once again, and completely begin my transaction once again because a Chinese customer just walked in?
If you read the review posted by Unilocaler, Zari B, it more than gives credence to all I’ve commented. Simply put, this branch needs a complete overhaul from the top down, or at the least, a lesson in geography!

I absolutely love this bank. The branch manager, Tahira Arshad was so helpful with my business and accounts I have never had this exceptional level of service with any other bank. Service is fast, accurate and super friendly whenever I go for my transactions. They’re great!

I have been getting many smiles & warm welcomes for the last couple of years I have been banking here. I live close by & like going here because they take care of me very quickly & no need to wait.

Bank employees should not be asking me about my personal life and if I like my job, etc. (the information they see on my account).

Let’s be clear, I use this location because it is close to my house. When I do stop by, it is to cash an expense check. As the other reviews point out for various reasons, customer service is always a bit slow and the place looks like a bank leftover from the 70s. New paint and smiles are needed at this place.

Beware of US Bank. They made numerous mistakes on my auto loan — even incorrectly reported me to the credit bureau. Their accounting practices and customer service are appalling. I would never use this bank again.