T-Mobile

Not sure why I felt the need to go in to a store when I guess I could have just called their main line. I was looking to find out more about their services and if my phones would work with their network.
I drove all the way to the store only to be ignored while I was there. There were two guys there at 11am on a Friday but apparently it either takes two guys to focus on one customer or the one who was available was more interested in acting busy than actually being busy.
I came into the store and there were 2 customer’s already there. One rep was helping the first customer and there was a lady at the desk. Then the second rep comes out of the back and tells the lady at the desk that it will just be a little longer because they were working on it. So I wait there as he goes to the computer then to a display and then back to the computer. Never acknowledging me or even letting me know that he knew I was there. I tried to make eye contact but to no avail.
After staring at his screen for a bit he walks to the back door and opens it up. Looks at me from across the room but still doesn’t acknowledge me in any way. Then walks out with his co-​worker who is holding a couple of phones. I wait a bit while they are talking to each (the co-​workers) and then I gradually start to make my way towards the exit — still no acknowledgement — so I left.

Had such a great experience at this location. Chris S. was so helpful and kind. He went above and beyond to make sure that my daughter and I were happy with our new phones. Probably the smoothest cell phone purchase transaction ever. Thank you Chris for your amazing customer service!

I do not recommend purchasing a phone here! I had Sprint (that offered me unlimited data). My fiancé suggested that we go to another provider that offered a better family plan so he talked with a t-​mobile rep (Jonathan was his name) about phones and plans that would be cheaper for us in the long run but Jonathan did more harm than good. He lied about receiving a tmobile credit card if we paid our old phones back to original prividers, so technically we would get our money back and get new phones, he fooled us at the end. We had to go through this whole process of sending our invoices and waiting months for our money, in the end we didn’t get fully reimbursed for the amount we paid. WE GOT SCAMMED!

WHAT WOULD YOU DO IF YOUR PHONE DIES?
Location: next to Ruby’s Diner
Space: medium size big, bright and plenty of space to move around and look into accessories, new phones
SERVICE: ¹⁰⁄₁₀
My phone was slipped away from my hand on one unfortunate day which cracked the screen a little bit. It was still all good for months but recently the software/​the screen was showing signs of errors, e.g. shut off by itself or the display gone crazy.
I was doing everything that I could when it was shutting off by itself, from soft boot to hard boot.
Until the phone was completely died at one night, I was rushing to this store, dropped my car into VALET SERVICE (it was that urgent). Because the store was closing in 10 minutes at that time and I was taking the wrong fwy to reach it.
I dropped my car key to the valet attendant ($ 4) or FREE (if you’re 24 hour fitness member), then running to the store to report the incident and AS IF there’s something they could do to save my phone’s life.
The lady (Nadia A.) who was helping me were very friendly and patient. She was like assuring me that they will do anything for me to have my contact numbers, pictures and alarm back!
So after all efforts failed to revive my phone, finally we started to try to file insurance claim. I saw it had been passed their working hours, so I said that as if I shall just call the insurance by myself but she insisted to help me.
Then she was also cleverly helped me to access my call history for me to save some important numbers because my phone was totally died. She allowed me to borrow landline phone to contact some people (because I wouldn’t be able to attend my appointment because of this incident).
In the end of the day, the phone did revive and I could access everything and save everything before it died again. But since it has major breakdown already, I was still claiming insurance and getting replacement. Who knows when it’s acting up again, right?!
Nadia was writing down all info for me to make sure I’m in good hand to get my replacement phone by overnight delivery.
In short, this store has showing an excellent customer service.
My phone is everything for me since it has calculator, google maps, contact numbers, alarm, camera, all the apps etc. I could never imagine to live without my phone to remember all things, e.g. simple maps, contact phone number etc.
LESSON: not dependent too much on technology aka save your important contact numbers in traditional way (paper) and back up everything on cloud services.

Update: Much better experience this time around. Last night me and my boyfriend walked into t-​mobile with the intention of using the jump program to trade my phone. Both him and I had lots of questions especially since there is the 3 times a year jump program now and multiple employees were happy to help and answer them. Despite the store seeming rather busy when we walked we were not ignored or made to wait before someone introduced themselves and told us it would be a moment. Nadia in particular was incredibly helpful she even went above and beyond the call of duty and gave me her card to call her specifically if I have any issues. I am not sure if my previous review had anything to do with the changes since my last experience there but I do feel like it has improved a lot and am much happier as a customer especially being as location wise this is the store I prefer to go to.
Great job everyone! Thank you for making it a smooth and even enjoyable experience learning about my options and my new galaxy S6 edge +

Chris was so helpful to me and my brother at the Irvine Spectrum T Mobile location.
My brother needed help with his Metro PCS phone, and even though he wasn’t a T Mobile CV customer, Chris was more than helpful with my brother’s Android cell phone.
A very nice staff and a very clean store. Chris and his staff are top notch!

Cellphone stores are usually not my favorite place to be. Pushy vibes from sales people, it’s practically impossible to have a conversation with any reps without them redirecting the topic to some wifi plan or expensive plan upgrade that you don’t need.
However, I received a different experience at this Tmobile location. Hallelujah! This time, even though it was clear I wasn’t going in to buy anything, they still had a great attitude!
Thank you to Daniel Garcia who helped me transfer data into my phone and for putting on its screen protector perfectly. You’re doing a great job! (Go Titans!)
Very good client service overall. Because of that, I’ll be back at this location the next time I am considering a big purchase.

I was in the market to switch from Verizon to T-​mobile. I knew this would be complicated. I dread going into carrier stores.
From the second I walked in Pom and David made this a great experience. Great service, great knowledge. Helped me with everything.
Best carrier store in OC. Thanks guys!!!

I came here today and a young lady by the name of Nadia was very friendly and helpful she explained to me the differences in all the plans and helped me pick the right plan that matched me. I really recommend going to this place since friendly and quick lines and always a smile great team!

Horrible service, lies and possible fraud.
I went to activate 2 iPad’s and purchased 2 sim cards. They said they had to charge them separately and after the first charge, they said they were having «issues» with the POS. I called my credit card and there were no issues on their end. So they kept trying… even tried a different card.
A week later, I check my credit card statements and they charged me 3 times. I printed out the statements and took it back to the store. They said they couldn’t refund me the money because they couldn’t find the charge on their daily sales report! I showed them the statements that clearly shows they over charged me and they can’t give my money back??? ARE YOU KIDDING ME!
They came up with some BS that I needed another SIM card and said they wouldn’t charge me for this new one to make up for over charging me. SERIOUSLY???
Enough can be said about T-Mobile’s cell service… but throw in horrible service, lies and stealing money and talk about one of the worst companies I’ve ever had to deal with.

They are very unprofessional. Service sucks!

Extremely helpful staff and everyone is always so friendly! They are always very knowledgable about phones and which ones are best. Also, their plans at T-​Mobile, you can’t ever beat the great deals they have for your family plans and lines!

They have the best customer service! I recently switched from Verizon and they gave me a great deal on a plan. The guys in there were very helpful and I was taken care of right away!

I was helped by Johnny here and he was amazing! I came in September looking for an iPhone 6 when it first came out and of course they sold out everywhere in the kind I wanted. He stayed in touch with me via email and went as far as to pick up my new iPhone for me right when they started stocking up again. He went above and beyond with customer service. I’ve been to plenty of t-​mobile stores around Orange County and this is by far, the best.

After calling a few T Mobile locations with no one picking up, it was refreshing when someone did here. Upon determining they had what I wanted, I dragged myself over after a particularly harrowing Monday.
Casey jumped in to help when I walked in and from there, it was smooth sailing. It helped I already knew what I wanted and how much it would be. Bonus points for Casey having the same phone I was going to buy.
During our visit, everyone was very nice to the customers who came in except one guy who kind of frustrated one of the T MOBILE guys.
Great experience… I felt it could have gone a little faster but that was our fault, not having our account information from previous carrier.
The ticket is to come in on a weeknight and avoid the crowds.

The representative at this store are not aware of many things related to t-​mobile policies. Do not trust what they say.
The gave me wrong information twice. I called customer service and found out that what the guys in this store said was totally wrong.

I ordered my iPhone 6 plus in here with no problem. The transaction was very smooth and fast. Customer service is excellent and they even offer you drinks! Thumbs up guys!

Ok, so I recently switched to T-​Mobile… I have been a Verizon customer for as long as I can remember, put Verizon seems to be a bit pricey and for what??? I basically Unilocal,Text & Instagram, so I don’t really need the voice line hahaha
For whatever reason, I was at the Spectrum and figured what the heck lets see what T-​Mobile can do for me.
Man did I make the right choice. Kara was extremely helpful and knowledgeable on the plans and what T-​Mobile could offer me. She definitely knows her stuff. Not only is mine and my daughters phone bill cut in almost in half but we got better phones and the whole no contract and jump plan is awesome. I am already counting the days until I can upgrade again to the new Samsung Galaxy 5.
It’s located in a great spot next the good restaurants people actually eat at and the movie theater. Smart thinking.
I have even been back to this location to add an Ipad Mini for my girlfriend (who still has Verizon lol) and even with all 3 items/​lines it’s still cheaper then my old Verizon Locked Down contracted bill.
It’s even easy to run in and pay your bill. For whatever reason, I wasn’t able to pay my bill online and had realized, whoops its due this day. Ran in, everyone there was so polite and even remembered me from the last time. Prolly cause I took so long deciding on the Samsung or the LG … which I asked all the employees opinion hahaha. Extremely friendly staff, ease of transaction, well explained policy and pricing. I couldn’t ask for a better location.
I mean, I drive from Carlsbad to OC to pay my bill… well that’s not the only reason, but its definitely worth stopping in where you feel a great vibe.

Of all the T Mobile stores we have been to, this one by far has the most honest and helpful service.
Because is in the Spectrum, and if this is the only place you need to go to, it can be inconvenient.
But for us it is worth going to this location to make sure we get the best service.
The managers here will go out of their way to help customers, and they make sure the staff does the same.

When I was 18, I was free and one of my first acts of freedom was to get a cell phone. After much research, I went with Sprint and stayed with them for a while until the iPhone stole me away to AT&T.
We were at the Irvine Spectrum for dinner last night and since there was a very long wait, we decided to walk across and check out the new T-​Mobile store to kill some time.
At this moment, they have a great promotion — no annual contracts, an iPhone 5 for $ 99, and they’ll buy your old iPhone and apply it toward the purchase and a bill credit. Woohoo. T-​Mobile also offers everything unlimited and my cell phone bill would be a lot cheaper too. After about 5 minutes of deliberating and wondering if I should leave my trusty AT&T that provides awesome service, I decided to make the switch. Yay!
What should have been a quick process (since I already know what phone I wanted, accessories, etc), turned out to be a 2 ½ ordeal. Oy vey. The rep that helped us, Daniel, didn’t even know what he was doing. While being helpful on the floor, he was absolutely clueless when it came time to looking up my AT&T account, seeing if I was eligible for the upgrade, how much my old phone would be worth, etc. We sat and waited while he tried various things, kept looking around for help, etc and meanwhile our dinner reservations expired. :(
Finally, after calling over a manager, Pom, we were starting to get the process going. I almost cancelled yet I couldn’t because the port process had already started and I had to wait it out. Due to their incompetence, I had to be assigned a temporary number for 24 hours and I couldn’t sync anything back onto my phone because my device didn’t recognize who I was. Boo! Brand new phone and I can’t use it until it’s all functioning. WTF?
If you’re looking to make the switch, it’s a fantastic deal (just do it at another store). All said and done, I only spent $ 20 and that was for an accessory I bought. My trade in covered the rest and got me a bill credit.