T&M Assisted Transportation Inc

Jose our driver was early but that was okay. The van was clean. Curious service and a safe driver. We will use them again.

At 87, my mom experienced a devastating event that left her in relentless, excruciating pain for two months, delirious and unable to do anything but be moved from her bed to a wheelchair. Riding in a normal car was out of the question so when her medical provider told us she needed to be in Irvine (12 miles away) by 6 a.m. on a specified date I had a job to do: I had to find a way to get her there.
I won’t tell you about the places I contacted that a) didn’t respond b) couldn’t handle such an early pick-​up or c) were already booked. Instead I’ll tell you about T&M Assisted Transportation Inc., a place I found on Unilocal and was a bit leery of given how few reviews they had from people with hearty Unilocal profiles.
Here’s what happened:
* I left a message on the 800# at night
* I received a call back within 10 minutes.
* I was quoted a price of $ 89 for round trip service, $ 110 if either leg occurs on a weekend.
* I was asked to text the specific details of my request to a different phone number (non-​800#)
* I did, and received back immediate confirmation of my now scheduled ride.
Call me paranoid, but I remained nervous about T&M not showing up. There was a lot riding on me getting Mom there and unlike some other services I’ve used, they requested no advance credit card payment. Still, they’d been so responsive that I crossed my fingers and said a little prayer.
Voila.
In the pitch black morning (5:10 a.m.) I received a text from the driver. She was outside and ready to transport us.
T&M’s van isn’t fancy but it is fine. The driver safely secured my Mom’s wheelchair and delivered her and her caregiver safely, and on time, to the hospital. (I met them there in a separate car).
So now, T&M Assisted Transportation has another excellent review, this time from a Unilocaler with a robust profile and that, to me, indicates that you can and should trust them. They are very responsive and reliable and won’t let you down in your time of need.
Some other stuff:
* The second leg of my Mom’s «round trip» was to a different address in a different city and not scheduled until days after the first trip. My experience scheduling this leg of the journey was responded to just as quickly and, though I couldn’t get my ideal choice of times on such short notice, we were able to agree on an acceptable time.
* Payment can be made by personal check once the rider has been delivered to their destination.
* Serving all of Orange County and Los Angeles County and possibly more, just ask.
* Operating 24/​7, 365 days per year.
* T&M’s web site lists other services they provide. Based on my experience, I’d not hesitate to try them for whatever services they might offer.
* Thank you, Monserrat, for your warmth and responsiveness to my initial contact and each additional contact. It is rare when people respond so quickly then follow through so professionally and it did not go unrecognized.
You can count on T&M Assisted Transportation.

Prompt and professional. I will use this service in the future.

I would highly recommend T&M I was picked up early, Treated with much respect, They were also very friendly and professional. Will definitely use again!

I used this service to have my mother transported back home from the hospital. Gentle and nice employees for elder people. Would recommend without a doubt! Not many transportation businesses like this in the area so take advantage. The owner Monserrat is a wonderful woman as well.

Extremely sweet, caring & friendly service. They were the only non emergency medical transportation company willing to offer us a discount in our time of need! Definitely recommend for your disabled loved ones.