So-Cal Glass

Kevin may have been around for years but he replaced a bedroom window for my tenant and charged almost $ 300. When my tenant showed me the bill 2 months later, I called Kevin to ask what kind of material cost $ 130 and why he charged 2 hours labor.
For one thing, he uses a GENERIC INVOICE WITHOUT LETTERHEAD. The business card he gave my tenant stapled to the GENERIC INVOICE shows an 877 number that is not his company! I called it asking for Kevin and they said there is no Kevin there and that is NOT a GLASS COMPANY! For someone in business 7 years, why is he handing out business cards with a false phone number on them?
The other phone number on the business card is probably his cell phone. For someone in business many years, he was evasive about the job. He didn’t remember the job, and was very reluctant to give details about what «1/​8DS» (the only words on the invoice) means. I had to pry the information out of him a word at a time! Apparently, he claims the glass was dual stress, AND dual pane, even though the invoice only says DS which he claims means dual stress. When I asked him to comment on whether this kind of glass can be broken by a bird flying into it, he kept saying he won’t take sides on this matter!
When I politely said the kind of general information I’m asking can be found on the internet and I’m not asking him to «take sides», he ABRUPTLY HUNG UP ON ME! THAT’S A GREAT WAY TO TALK TO CUSTOMERS! Hire this guy if you want lies, extremely rude customer service, evasiveness and handing out business cards with wrong phone numbers.
He also claims he sometimes does the work and sometimes sends someone else to do it. Yet, his business license says he doesn’t carry workers compensation insurance and doesn’t have any employees. So if you hire him, he doesn’t carry worker’s insurance!

Used this company to get a 48″ round glass top for a wood dining table. They were good about getting a fair quote and they had to deal with both myself and my assistant, which I know can be annoying. But… the first one cracked and they didn’t contact either of us to explain the delay. It took my assistant multiple attempts and then I finally called to find out what was going on. Then I messed up, and had to pay double for shipping as I neglected to leave payment the first time they came to deliver. Then when the much awaited glass top was finally delivered, I was disappointed to see that the black/​rubbery packaging stickers were still randomly affixed all over the underside of the glass and the glass was filthy. Such a simple install, to clean the glass and put silicon bumpers on it, even if you charge a little more for that. Apparently, the installer was in rush to get to Catalina (his words not mine). So, we got the job done, and the glass is good with smooth edge and fits the table perfectly… but the communications on the delay and the final install had much to be desired.

I just don’t have enough good things to say about this company and the quality customer service that I received throughout my whole experience. I had called around and had a few different people come out and give me quotes. So-​Cals quotes was not the lowest, but with the efficiency and customer service I received it was worth every penny. I am a huge supporter of local, small businesses. I would definitely recommend this company to anyone looking to get windows replaced.
Thanks again!!!
I looove my windows still. :)