Serrano

Javier has done it again! He never ceases to impress me! I love living here because of the service manager… If you ever need anything done, they are there for you :) I will be signing a new lease soon… I have stayed in a lot of Irvine company apartments, but this one is the BEST!!! Thanks again Serrano!

Love living here. Location is great (you can walk to all the shops at the marketplace!) and it’s right next to a trail so you can run and bike! The maintenance staff is great! Everytime you put a work order in they come in the next day and fix everything. PLUS they leave you candy afterwards! All the good candies too!!! Thank you Jonathan for fixing my apt today and leaving goodies for me when I come back from work! :)

Thanks Jonathan Alvin for quick maintenance service today.

Jonathan Avila, Serrano apartment’s maintenance marine, just finished battle with my kitchen sink, destroying the pipes and clearing out the evilness plugging me from washing fruits… haha! Great job Johnathan!

I love all the conveniences Serrano has to offer. Lots of shopping all around, easy access to the freeway, quite neighbors and indoor washer dryer! Very laid back place to live.

I lived at Serrano for 1 year and moving here was the worst decision I could’ve made. The agent showing me the apartment talked it up and it was nothing but a disappointment.
The walls are thin to the point you can hear every step someone takes above you and when all your neighbors close their door. The entire apartment shakes when your neighbors open their sliding door. Stains will «magically» appear about 1 month after you move and it will then become your responsibility and the Irvine company will charge you when you move out.
Don’t even think about trying to put in a maintenance request because they only follow through if it is an absolute emergency.
Also, don’t expect to get your deposit back. I was charged for multiple miscellaneous costs and for items that did not need to be fixed. I was given wrong information from the leasing office regarding my move out date and costs, which also resulted in me loosing money.

Serrano Apartments are the best. It’s beautiful and very peaceful and so close to the Marketplace and right across the street from the high school. Talk about convenience!

Five stars again to Martin. Running around after-​hours to get my fridge and ice-​maker to work — thank you, thank you, thank you. Again this morning, he came by bright and early to ensure the fix really worked.
Gracias Martin, Viv

This apartment is so nice and the staff helped us so much!
We love the environment ~We will enjoy the life at here~
–PI chi Tsai

Was offered a free carpet cleaning and accent wall when I moved in, and was told that I wouldn’t be charged for either upon move out and what do you know, I get billed for both! Also was billed for «counter top damage» as well as a «broken microwave door» which was never broken! Got screwed out of my entire deposit and then some, and I’m OCD level meticulous about all of my personal belongings and living quarters!
Avoid this place unless you’re ok with being lied to and screwed out of your deposit! Shame on you Serrano staff. Your lies have cost Irvine company a customer for life!

I lived at Serrano for almost a year. The grounds are lovely and well maintained. I lived alone and I felt safe walking my dogs anytime of the day or night. It’s a great place to live if you have children, but the children’s play area is WEAK!!! Be prepared to go to the park down the street on Bryan if you have kids that want to play at a playground.
It’s also a little expensive with the additional pet rent of $ 50 per month, per pet. I paid $ 1750 for a 1 bedroom w/​garage apx, 725 sqft. It may be cheaper for cat owners, but I’m not sure.
Don’t think that the pet rent will keep you from having to give up half of your deposit when you leave. I left my apartment immaculate, but when I left I still paid for paint, carpet cleaning & a cleaning service. In the lease, it specifies that you are not charged unless it’s above «normal wear and tear» but that is not the case — They will charge you for all of that, regardless.
For example: I was charged for the PREVIOUS tenant’s carpet stains. About 2 weeks after I moved in the carpet began to show the wear and tear from the previous tenants. There was an obvious spilled red wine stain that I didn’t make, but was charged for — Also, even though I was charged to paint my apartment upon leaving, I LIVED for 11 months with crayon drawings and marks all over the patio because of the previous tenant’s children who were allowed to draw on walls. So, don’t expect for your patio to be painted, but do expect to pay for paint when you leave. And don’t expect for your carpet to stay as nice as it looks when you moved in, either — Unless it’s new, I didn’t have new carpet, obviously.
The maintenance staff is awesome. I have written a review about them before. Good stuff, they aim to please.
I had a few run ins with the management, including before I moved in.
Fortunately, everything was settled and corrected, but not before causing me some serious stress. Make no mistake that it was my expression of said stress that got the situation handled. Had I just accepted what I was given, this would be a completely different review with fewer stars. I think the office staff has had some turnover (I’m guessing) so I’m cutting them some slack in this review — they could be better and more organized. Thankfully, I am very organized so I was able to effectively get my points across. When dealing with the office staff, be firm or they will smile and apologize and do nothing else.
Overall I give Serrano 3 stars because it was a nice, quiet & safe place to live with great amenities. Both pools are gorgeous & there are lots of hummingbirds, it has a very natural setting. Also, the Peter’s Canyon Trail is located next to the property and there are many access points throughout the complex.
Serrano lost 2 stars because of the pet areas (fake grass so it can be smelly, I would NEVER want to live in the apartments where the pet area is — There’s no way) office staff’s errors & undeserved move out charges.

Well
, the maintenance team did it again, I love living here. They sent Johnathon over to clean my vents and wash my windows and he did a amazing job :) thanks Johnathon :). I m so happy when my apartment is all clean :) The maintenance team at Serrano is the best :)

I have lived here since mid April and I absolutely love it! I work in Tustin, so the convenience of the location is everything! I have never had a problem with parking and the management does a very good job of making sure it is patrolled. I live in a dog building and the noise level is surprisingly low, a family member came to visit and didn’t even realize there were dogs living in the surrounding buildings!
Overall the price is reasonable for our two bedroom two bathroom and I am always so happy to come home to a well kept community!

Lived one year with my parents, good maintain services, and easy to access large markets!
Highly recommend!

lived there for 2 years with my wife and son.
perfectly maintained property with top notch amenities.
awesome location for restaurants and freeway access.
also get your own private parking garage.
what more can I say. best IAC experience I’ve ever had living in Irvine (and I’ve been here for 15+ years!)
rob the property manager is super cool. Javier the maintenance manager runs a tight ship and makes sure everything up to his high standards. Terra, Amy, Sean and all the leasing staff were always kind and accommodating to all our needs.
thank you Serrano for all your efforts!
wishing you all the best in life.
your friends,
the Kims

I’ve only been living at Serrano for a few weeks but this review is for the maintenance crew — especially Martin A. I really appreciate how quickly he responded to my work order request-​within 24 hrs!
I am truly content with the service Martin provided and the quality of work performed.

I had to move from my previous home for work purposes and after searching around in the irvine area, I couldn’t be happier with my choice. The location is perfect. It’s safe to say that I’m in love with my new little home. Jose from maintenance is your guy! Super friendly person, always asking if everything is okay when I see him. We as a tiny community are extremely grateful for him.

My husband and I just moved in to the Serrano apartments and there is nothing bad that we have to say!
When we came to look at the apartments, Terra Tyson helped by showing us around the property. We continued to work with Terra throughout the whole lease signing and moving in process. She was absolutely FANTASTIC! Any questions we had, she had the answers to. After we moved in she wanted to meet our dogs. So I brought them to her and she had even bought them little toys! How sweet is that??? This is just a testament to how nice the resident support system is!
Today I called the maintenance team because our dishwasher wasn’t working and our oven door would not close all the way. Crystal came to fix it and did an awesome job! She even wore booties while in the apartment so that she wouldn’t make a mess on the carpet!
My husband and I are very happy with the service that we have received from the whole Serrano team! Everyone is extremely friendly!

I’ve been living here for almost 2 years now. It’s in a great location with quick access to many local shops and restaurants. It’s also super easy to hop on several different freeways from here which makes getting around OC traffic much more tolerable. The community itself is quiet and the units are nice.
Maintenance is quick and any issues I’ve had have been resolved or answered within an hour of requesting service. Today for example, I got my sink clogged with egg shells (about 40 – 50 in all), put a ticket in online, and Crystal responded promptly and quickly helped me sort out the clog. She was great. Thanks Crystal.
Anyway, if you are looking for a place that is quiet, safe, pretty much worry free, and located centrally in OC. You may want to check out this community.

Just recently moved into the complex and my roommates and I love it here !
The apt was so clean and the staff here is so friendly and helpful .
I had so many questions before we moved in and they were always available to help me out with everything .
The applcation process was super easy and fast, we got the yes on the apt the same day we applied it was great .
the complex is really close to the irvine/​tustin marketplace which is great since I don’t have to go very far for what I need .
Hoping that this will be somewhere we can stay for awhile. Looks good as of now