Royalty Carpet Mills

I bought Royalty Carpet for my new home that is 7,000 sq. feet I love how plush and well made the carpet is. My installer told me that it was very high quality and easy to work with. Very happy with my decision to go with Royalty.

Sadly, I agree with the other reviews about Royalty/​Camelot carpets. I have a 6,000 sq ft home that I purchased one of their low profile textured carpets for. Beautiful. But within ONE month, the walk areas were already matted down and had lost their texture. When it was freshly vacuumed in the opposite direction, the carpet stood up but as soon as you walked on it, it flattened out and looked like a plush! Not what I purchased. They did send an independent person to evaluate and he said when it was brushed the opposite direction it was fine. So now the walk areas, staircase are flat like a plush and the sides have texture.
I’ve had textured carpets for the past 20 years, and they never lost of their shape and texture and lasted for 10 – 12 years. And I changed because I was changing color and furnishings! Not anything wrong with the texture.
Never again!

Bought Royalty carpet 2 ½ years ago. At about the 2 year mark the carpet looked like it was 2 decades old! We called about the old wear look and was put off for almost 3 months before we could have an «independent inspector’ come out to test the carpet. Their report said that there was too much remaining soap in the carpet and that that was the cause of the stains and terrible wear look. However, the inspector did confirm that there was a «seam… that does have a manufacturing related color variance». In Royalty’s undated letter to me from Tim Jackson, After sale service, he stated that Royalty would repair the carpet sidematch condition by a process called color blending. However, the soapy residue noted in the inspection must be corrected first prior to any blending process being done by them.
I replied to Mr. Jackson on June 24^th, 2015 that my carpets are always cleaned regularly by a professional cleaner and that other carpets in my home that I’ve had for many years don’t look nearly as badly as theirs. I stated that if I use my cleaner and if the carpet doesn’t come out looking as it should then they would just say it’s the fault of my cleaner not doing a good job. I suggested that THEY hire their own cleaner to correct the problem. You would think they would want to go out of their way to correct a stated problem in the carpet for just good customer service. Mr. Jackson has not responded to my letter. The carpet is an embaresment after only 2 ½ years! I would suggest that you Stay clear of Royalty Carpet!

I bought 145 yards of Royalty’s top of the line carpet in a mauve color. It faded. I called for re[placement under their warranty and they had a formal inspection done by an outside inspector.
They declined the warranty replacement entirely since the inspector said that the fading was due to ozone — but ozone is in the air normally and naturally. Well, it seems that Royalty does not warrant against ozone, so they can blame anything that they want on ozone degradation.
This is crazy They obviously and clearly have no intention of honoring a warranty due to their manufacturer’s defects and failures.
Be very careful, Ask your retailer if it is from Royalty and if it is, don’t buy it.
They also sell under the name Camelot Carpets.
BE CAREFUL! These people are not straight up!