Pet Supply

Ok, this review is long overdue !, I have a beautiful English cream golden retriever named «Sawyer «who eats nothing but the best food, and this place has it all ! They treat you (& your dog) like family. I believe feeding your dog the right food, will prolong the life of your dog. I had a Labrador retriever that lived to be 16 years old ! and I believe it was his diet. They are very informative there, talk to «Taylor », she’ll be able to tell you what’s best for the breed of your dog :)

Friendly employees and super helpful! AND… Love that the Pet Supply is so close to my house! It makes life so much easier for me… I’m the type of person who realizes their out of dog food at meal time (I know… I’m terrible!). But my pup never goes hungry thanks for Pet Supply! Favorite pet store by far.

SO glad I came here to buy my dog’s first collar and harness.
I had just adopted a dog and he was still very anxious and shy. He was tugging at the short little shelter leash as I tried to enter the store. He had just come out of a very crowded and loud shelter and was shy about going anywhere unknown.
But the people of Pet Supply couldn’t have been any sweeter. They coaxed him in with treats, gave him lots of loving pets, and fitted him for a great collar and harness. By the end of the process, he was happily taking treats out of their hands and asking for more pets.
Then to top off such a positive and encouraging shopping experience, I got a huge bag full of samples! Absolutely one of the best pet shopping experiences I’ve had. Couldn’t recommend this place highly enough!

As for the team at pet supply, I have never seen a team of excellence as this! Every employee knows every ingredient that is in every product they sell. We have a special needs dog that became allergic to everything. They were so helpful to advise us on what would work and what didn’t. What I love about them is with all my questions they never get annoyed with me. Their attitude is always what more can we do for you? I could not be happier and either could our Great Dane.

My favorite pet supply store! All the employees here are friendly and extremely knowledgeable about all the products they sell. The prices are reasonable and they have a good selection of items varying from food, treats, toys, clothes, leashes/​collars… and the list goes on! They carry excellent products and told me that if my dog didn’t like the treats, I could bring it in to exchange.
Also, don’t forget to bring you furry friend in for a treat!

I was visiting family from the bay area and needed to get something for my 4-​month old frenchie. The girl who helped me was extremely attentive and knowledgable. When they offered a treat for my puppy and asked if it was okay, I told them he has been suffering from allergies and shouldn’t take the treat. They gave him a veggie alternative treat which I bought a bag. The girl started chatting with me about dog allergy issues and gave me plenty advices & suggestions. I really appreciate this kind of customer service. She even carried the box out for me to my car (I bought a exercise/​play pen for my puppy to put at my parent’s house for my visit).
They are well stocked for premium pet food and treats, from grain free to raw. :) This is the store I will go to for my puppy! THANK YOU

Hubby and I were in the area, and we always love finding local mom-​and-​pop shops to browse at.
Located across from Bruxie, there is plentiful parking since it’s a fairly large shopping center. The closest entrance/​exit area is a bit irritating, as it doesn’t give you much room to turn, or for incoming traffic to avoid hitting you.
Pet Supply may seem small, but that may be because they have a ton of items and a somewhat small space to hold it all in. They have nicely formed aisles from the front to the back, and then a back area with more merchandise. The quality of the items they have are great: Orijen, Acana, Sojo’s, Honest Kitchen, Barkworthies… any of the top brand stuff you can get for your kitten and/​or pup, you can likely get it here. Great selection, as well. For example, hubby and I didn’t even know that the Barkworthies rabbit rolls existed. Guess we’ll see if our pup likes it. :)
Service was fine. The cashiers in the front were very polite, had great smiles, and were very helpful. We even emailed management about a few things, and management was super-​prompt and helpful.
Overall, really good experience. Love how organized they are! And very busy on a Saturday afternoon!

This girls who work here have attitude issue. .first time here wow what a treatment. …not good folks! Today is 12−15−15 time 5:30 pm

I recently moved to Irvine and this is the only store near me that carries frozen raw and high quality dry dog food. It is a very small store, not fancy but has the right food. I have shopped at this stores other locations in south OC and they are great. But, I must say that the staff of this store are just the worst. I am not basing this on one visit, but several. The staff doesn’t greet you when you enter, they stand behind the desk and chat. When I went to pay, I was ignored until they decided to ring me up. There are many items in the store without prices. I had to bring several items up to the counter to get a price, and then had to return the item myself to the shelf. Other items are mis-​marked. I tried to buy something and was told it was a different price. I showed her where the item was, how it was marked (obviously not just a misplaced item. All the items were together) and I was not given the price on the shelf. This is the only place I have shopped where they don’t care that the items are priced wrong. Horrible customer service. With such a limited choice of pet supply stores in Irvine, I am very disappointed in this store. I will not return. I will drive five miles to Furly’s in Lake Forest.

I do not like this store’s customer services, there is the female (I think the owner) and another guy whom was rude to me. I normally got the one frozen food brand for my dog but decided to try another brand, which I was told for sure that can exchange if dislike. But my dog got allergic with the new brand so I came by and returned. The one guy was nearly screaming at me and accused me of over feeding my dog, and that was the reason he got sick. He’s not a Vet, but acted like one, what craps would he knows? I got pretty upset and told him I have been feeding my dog the same amount for the past 2 years with other brand and he never got sick, but this brand does. By then he seemed calm down and let me exchanged to the other brand but damage has already been done, Lol. I was like, what the hell wrong with this guy??? obvious he has anger issues. I decided to no longer give business to rude customers services. I rather go to Dogma by Quail Hill for a better «mental health» people. LOL.
Oh there was a guy with long hair I used to like at this store, he seems to no longer there, and they replaced him with an’ anger issues” guy.

Lots of raw food diet to choose from!

Two things about this store: once you buy a product — NO REFUNDS OR CREDITS (store credit or exchange only); and their prices can be double the price, or more, that you would pay on Amazon or Chewy’s online or Petsmart or Petco, for the same product.
I found out about these facts the hard way. I paid cash for a tube of Nutrical dog vitamins (12.99). I found it had been opened so I took it back for a refund the next day. That’s when I was told I could only get store credit or exchange it. (Their notice to this effect is on the bottom of their receipt. If they have a sign to that effect, I’ve never seen it.) I brought a new tube home and, irritated and curious, looked up the price on Amazon — less than $ 6.00.
I had been buying a dog treat/​dental cleaning product called Whimzees from Pet Supply for $ 17.99. I switched to Chewy’s or Amazaon who sells them for $ 8.50 — $ 10.50 for the same product. Petsmart sells it for $ 12.50.
Needless to say, I won’t go to Pet Supply again.

Everyone is always extremely pleasant and helpful.
Great selection and better prices than the big stores like petco or petsmart.

FRONTLINE PLUS FOR DOGS. Is SH*T. Costco used to sell good good stuff. Their bar just gets lower & lower. Look at the line for returns next time you’re there.
That flea stuff is useless!!! (FRONTLINE PLUS FOR DOGS) We love this little girl… FU Costco!!! For selling it. Thirty hours latter I’m trying to pluck these little bastards off her private parts and eyes. I’d like to meet the buyer and punch him in the face!!!
Also, we got a carpet cleaning thing from them the other day. WTF!!! … All plastic POS. It was
literally falling apart with the first use.
More Options Now.

Great customer service, very friendly and knowledgable. I live in Irvine Groves which is right behind the plaza this location is, and it’s my go to place for live reptile food. Never had I picked up a container of bad mealworms/​waxworms. This place is well stocked with everything one might need for other pets as well ranging from food, toys, litter, scoopers, leashes, etc.
I highly recommend coming to this spot if you live in the area!

This was my first time going to a Pet Supply in Orange County (after moving back from LA) and I have to say I had a very memorable experience. My baby Stasia is very shy but quickly was eager to be friendly and playful with one of my new favorite employees, Mia. Mia was extremely helpful. She helped me figure out what type of food to get her, finding something that would fit with my budget and was so loving towards my puppy. Not only that but they sent her home with several free treats which is always a plus for me, lol. I’m more than positive Stasia will be asking me to go back very soon. All in all it was a great experience and I would recommend anyone in Orange county to check this place out it’s with your time. Mia you were great thank you so much for all your help we will be back very soon!

Hands down the best customer service I’ve ever received buying food for my pets. I wish I knew the employees name she was just so patient and took her time
To explain the difference between treats and the portion size :)!! YOU MUST COME
HERE!!!

I was very impressed by the selection of dog food carried at this Pet Supply store. It is not your typical Petsmart or Petco food carrier but also not one of those small pet stores that specialize in dog bakery items. This pet store carries all sorts of organic, high quality food sold at a fair price. I’ve been to those boutique type pet stores but I feel as these stores are more small speciality items that come at a high price. This store is great for everyday pet needs. The leashes are also durable and the store carries a wide variety of them. They carry specialized vitamins, specialty shampoos, and food that you can even mix and match for your dog. I use to buy these things on Amazon because they were hard to find but no longer need too. Will be coming here again! Staff is super friendly, knowledgable, and genuine people!

Wow such a knowledgeable staff they have. Someone at Petsmart recommended me to come here for organic sweet potato purée. The guy who helped me gave me advice on possibly changing my puppy’s food and the pros/​cons of a few food brands. He also advised me to use natural remedies first before using the medication to help my puppy’s gastro problems.
Excellent service and very knowledgeable. I will definitely come back in the future!

I’m not a pet owner but I came here with a friend and her wiener dog. I was surprised how much larger the store was than what the outside indicated. Still, it’s a smaller pet store in comparison with the big-​name chains.
They carry lots of stuff for dogs and cats as well as a limited amount of food & supplies for hamsters, guinea pigs, rabbits, and fish. I’ve never seen so many dog leashes!
The staff here really love pets and know about pet care and products. We had lots of questions about dog shampoos and they had the answers and recommendations. I appreciate it when staff really know the products they carry. You’ll get much better customer service and information here than at the «big» stores. My friend said the prices here were often better than those at the «big» stores too.