OC Medical + Disc Institute

I’m usually skeptical of places like this and I would not come to a place like this out of my own accord. However, I received a voucher for a «Chiropractic Exam, Treatment, and Hour Massage» by ChiroMassage Centers off of Amazon for my birthday and, given my tendencies to suffer back pain, I decided to give it a try.
Before I start, I would like to disclaim two facts: Firstly, I only went twice and did not undergo treatment. My experience which I am sharing in this review is based off of two appointment visits, one for the exam and consultation and the second for this sales guy who aggressively tries to push you into a $ 3000 rollercoaster (in addition to my insurance). The second disclaimer is that this is my first official review. Unilocal reviews have been helping me for years and I always wanted to share my personal experiences but have been procrastinating (I dislike writing), but this place pushed me to the brink and I want to help others avoid a similar experience. Unfortunately, I have been going to a lot of doctor offices in the past year and this is by far the worst experience.
Lets start with mentioning that this place is now called Nex+ Advanced Medicine, which might be the reason there isn’t a lot of reviews. My appointment was for 9:00 am and I arrived slightly early. I quickly introduced myself to the front desk (a lady I will call Ms. A), who was courteous and kind, and signed in. I was given the fun stack of papers we all know, which has to be read, filled out and signed. After finishing, I handed my papers to Ms. A and was told to fill out my insurance information regardless of the fact that I was there on voucher credit only, and (naively) I did, because «it’s just for our records.» So I sat back down and was not seen for an hour and 15 minutes past my initial appointment time. During this time I asked when I will be seen by the doctor and was instead sent to this water-​massage-​bed-​thingymajig which jiggles you around for 15 minutes in this large room where there are several other people who can see you. Afterwards I was sent to the lobby to continue my extraneous wait. The only reason I did not just walk out was because I had a free day and they had Mythbusters on (without captions mind you) :3
After waiting for an hour and fifteen I was called out (the waiting room was overflowing at this point and I have to stand to allow an elderly women to sit) by this kind lady (the tall one with bold black framed glasses) who started asking me all these weird cheesy questions, ex; «What do you expect us to help you with today» and «Why did you come here today.» After tolerating her for about another 15 minutes I was asked to sign another form if I wanted x-​rays (was told it was only 15 $ copay). I was sent back to the forsaken waiting room! On my way I inquired as to the wait time and she told me that a doctor called in sick. I waited about 10 more minutes and was then called in to the x-​ray room where I was meeted by this doctor (I think) who told me that he wanted me to take these x-​rays. A techie comes in and orders me to do all these postures and loads me up with radiation enough for 6 x-​rays. About 2 hours and 15 minutes from my initial appointment I was sent home with an appointment for the next morning where I would be informed of my condition and told about «recommended» treatment plans.
I will ‘concisely’ state what occurred in my appointment next morning because I am getting tired and cranky. This time around I only waited for about 15 minutes (which is the average wait time at other providers for me) and was sent into a small office with a Mr. D, a TV and a bunch of pictures. In there I was greeted at first with kind words, but after the initial ~30 minutes of marketing, informing me how my scoliosis is analogous (literally was given an analogy of this) to heart disease and other fear mongering («we only accept 15 patients a month», etc) the tone quickly turned patronizing and aggressive. After being handed my payment plan I was asked to make a decision immediately and without further ado. Obviously I refused. This seemed to only irk Mr. D and he told me (not asked) «Why not?!» in this snooty tone. Incredulously, I looked up at him from my payment plan (which was above $ 2700 despite my insurance) and informed him that one does not simply make a $ 3000 decision in 30 minutes because he was affronted with an aggressive salesperson. This went on for a while and the term «why not?!» was repeated at least 4 times, after of which I stood and firmly said «thank you» for the help, I will call you if I change my mind.
Later that day I contacted my insurance who informed me that indeed the copayment was 15 $, but only for an in-​network provider. What this provider failed to mention was that they were NOT in-​network, and so I now have this profoundly sized deductible I have to pay.
I was refused my free hour massage. Needless to say, I did not call back.

Unfortunately, you can’t give minus stars or I would. Stay clear of these scam artists. Myself and my mother in law were ripped off by this place. They targeted my mother in law first at a grocery store event. She referred me to them because I was having back problems as well. When I made the appointment, I was told I would only have to pay $ 20 for a consultation, x-​rays and water bed massage. Well, to my dismay I was charged extra for the x-​rays. Then they proceeded to charge my insurance as well without informing me they were doing so. They double billed. After my so-​called consultation, they took me in the office to do the hard sell. Apparently I had degenerative disc disorder and bone spurs that I was told if weren’t taken care of they could puncture my spinal cord and I could end up paralyzed. Of course this news scared the you know what out of me and I was ready to sign on the dotted line. They offered me an extremely high quote for the treatment, and said I had to sign up that day to get the so-​called great deal. Thank God my husband was with me and is very familiar with these high pressure sales tactics. He told me to walk away and think about it. I got second and third opinions from other chiropractors who perform the same services and not only were their prices much more reasonable, they said my condition was not that serious and I had no bone spurs that would paralyze me. Luckily, I walked away from OC Medical & Disc. Unfortunately, my mother in law continued treatment with these crooks, and they are charging her for services never rendered and have double billed her and her insurance. Please stay far away from this business. They are only out to make money (dishonestly) and not heal your issue. My mother n law still has back problems.

Do the bare minimum of research on chiropractic scams and every red flag criteria will be met by this establishment. The catch is very quick. Somebody at the grocery store pulls you in and uses sensors on your body to tell you where you are hurting. Then, you are referred to the office for further consultation ($) where you meet many nice interns all with a title of program director curiously. If you are deemed gullible enough they whisk you to a treatment planning phase where you will get the hard sell. You’re in pain, you’re worried about your discs de generating and you agree with much anxiety. At first you are excited and everyone without any exceptions is exceedingly kind and caring. But then, you realize it is not working and you were told at the start you would be refunded for services unused if you EVER changed your mind. Problem is… You sign up for this credit card see, and they front load the bulk of your services to the beginning of your treatment and bill disproportionately so that if you do change your mind half way through… You’ve already received and paid for all the services and the second half would be free anyway. I share this because I got screwed and now I’m saddled with a 4,000 credit card that is nobody’s fault but my own. I only hope I can help one other person avoid this. The people are kind and I saw it work for some older people but there are too many shady elements here. Good luck with your pain. I’ve heard acupuncture is quite nice.

This process has been an excellent experience. When i first started I couldn’t Stand more than 15 minutes. Now I can stand for hours without the slightest pain. I would recommend this to anyone with back or neck pain. You must follow the program though. Do your home exercises.