Houzz

Horrible. They advertise falsely then change it when you catch them. They don’t care about their customers. Like so many others they only care that they have made their money. I would suggest looking elsewhere as you can find the same stuff and hopefully deal with people who care. People aren’t doing you a favor by spending money with you.

Working with Houzz has been a disaster for all three orders I placed, and will never order from them or work with them again. When things go wrong, you’ll get a very sincere phone call or email from a representative, promising to ‘reach out’ to the manufacturer or distributor or whomever is the problem with the order, and then they’ll reach out to you to discuss, etc. I guess nobody ‘contacts’ anyone anymore — they reach out. But I digress. The first set of metal stools I ordered showed up in different colors, one of the them severely dented from poor packaging. I sent them back, but had to argue about not paying the shipping fee! The next set of stools I ordered, which were listed as available on the site, never showed up. When I called, I was told they were on back order. (Then why were they listed?) I was promised them in early January, and now just received an email telling me that my RECENT order (I ordered them in October) was TEMPORARILY out of stock. They’d be available in March. Needless to say I cancelled the order — there’s no guarantee they’ll be available in March, based on their performance thus far. I don’t know how they’re set up at Houzz, but trust me, the left hand does not know what the right hand is doing. It’s great as a place to browse for design ideas, but caveat emptor — save yourselves a lot of frustration and wasted time, and order elsewhere. Also note the other one star reviews here. I see a trend. And btw, this is the first negative review I’ve ever posted. I prefer to compliment businesses on transactions well done, and assume a glitch is just that — and not something to criticize. Not so with Houzz — it has been a consumer’s nightmare dealing with them.

I am a business owner, I started promoting on houzz by myself. As soon as i set everything up I had visitors and phone calls, but not for long. After a few weeks of my presence on Houzz I got a phone call offering a plan, very expensive and mandatory contract for one year because they wont guarantee results untill after 10 months with them. Math is simple, they will throttle paid business, its not to their benefit if you build up clientel for free.
Just stay away and take your money elsewhere, yahoo, google, bing etc. just not Unilocal either, Unilocal has the same scam scheme. I had 300 – 400 visitors per mo, but after getting a phone call to advertise with them, i politely declined and now get 5 – 7 visitors, i constantly update my profiles, crooks everywhere.

No real policies in place to keep out phony reviews. Loaded with 1 timers giving 5 stars. Unreliable and unethical.

Ordered a sectional ($ 1500) that was advertised as 3 – 4 day shipping.
Shipping date was pushed back twice. Then never shipped.
Was in constant contact with Houzz reps who ensured us they were «looking into it,» but never resolved anything or provided any updates.
Called in and cancelled the order because this business is so untrustworthy.
The next day, the order ships, and my card was charged. Called them to ask what was going on and the Houzz rep LAUGHED at me. Had to call the bank to fix the transaction. Houzz again claims they are «working on it» in regard to stopping the shipment.
SHOP ELSEWHERE.

Website not responding to password change. Cancelled my order saying it was out of stock! Not good