Hilton Garden Inn Irvine/Orange County Airport

Extremely disappointed that the room I had booked was given away to someone because they have a first come first serve policy! Never heard of this before.
It baffles me that a room that I had paid for and had called to inform about– that I would be checking in late was given away. At the time of the call I was told that my room is guaranteed. When I show up at the Hotel, tired after my conference at 1 AM, the manager Dennis tells me, ‘we have a challenge– we are booked out. I will get you a room at another hotel.’ Manager goes on to state this is his first day here and has never seen a hotel have this kind of a system before. He tells me thy I would be transferred to another hotel. The new hotel was not within the Hilton family of hotels. It’s ridiculous that I pay for a room 2 weeks in advance have a conformation and am not guaranteed a room or the service I want and am being pushed away to another hotel which is not the same standard as Hilton and has 2 stars on Unilocal!Deeply regretting booking my room here. Never going to stay at a Hilton again.
I ended up staying at the hotel having to share the room with my colleagues and was given breakfast coupons as compensation. I seriously expected to get something better.

Hands down BEST Hilton Garden Inn I’ve ever stayed at, or should I say best sub-​$ 150 a night hotel ever. I could not believe how nice this place was for the money. Hotel Irvine the rooms aren’t even that nice! This hotel is brand new in 2015 and it shows. The amenities such as the fresh water with lemons and other fruits, pastries that are constantly refreshed throughout the day as soon as you walk in the door is much appreciated. Beds are super comfy, someone is always at the front desk willing to help, maid staff doesn’t steal stuff (left a $ 5,000 watch right on my bed like an idiot, and for not stealing it I left a $ 50 tip for the maids). Probably the nicest hotel for the money in Orange County in its entirety. ALWAYS parking available too, no stupid valet to worry about.

We stayed here for a few nights on a short vacation to Newport. The price was great for a Hilton and the location is pretty convenient too! The rooms were super nice I would stay here again and again!

Great hotel with great amenities. Amazing lobby area with full bar, activities on the weekend and an amazing staff. I’ve been here twice and planning to come again very soon!

This place was a nice place to stay it while I was walking out of my room I saw several carts full of laundry in the hallway. I took the elevator and accidentally was taken to the basement and saw a some machines with 3 or 4 people that work there just talking. One of the girls totally ignored me while I tried to ask her a question. The carts of laundry were in the hallways ALL DAY and not only the floor I was staying but the one below me. I don’t think people who stay there should have to see the carts of laundry IN THE HALLWAY. That is unacceptable to see carts of laundry while they make me pay for parking

Stayed here for several days — very nice rooms, clean and staff is pretty good. Think the parking charge is a rip off, but overall a nice experience. Breakfast is really good.

This review is for the restaurant only. I wasn’t super impressed but for a general brunch style buffet, I thought it was pretty great!
Eggs your way (egg whites for me) and muffins or bread choices were plenty.
I also appreciated the array of coffee and teas available.
My lack of five stars isn’t for lack of service or cleanliness — it’s just not a five star establishment imho.
But overall if you need to get work done or have a meeting in a clean place this is a great spot.

The very austere, prison like exterior notwithstanding, this hotel is quite reasonable for the basic business traveler interested in functionality and space for roller skating in the room. However, at 11:30 pm tonight — soon after chick in, when I called the desk to complain about a VERY loud noise (clearly related to building plumbing), I was told there was no maintenance person around to address the problem, there was no supervisor to call, and there were no additional rooms.
Nothing to solve the problem or accommodate (even mega earplugs as an offer would have been appreciated). There is simply no way the noise problem had just arisen. I think I now understand why the otherwise quite lovely gentleman at the front desk offered me free parking when I arrived. Adding the the ‘you’ve got to be kidding’ experience: the room was a cool 64 degrees F when I arrived and took over 1 hour to warm up to 68; there was extremely low water temperature in the shower, no bath, and no bottled water in the room (none — not even for $ 6 a bottle).
I had intended to sleep while at the hotel and it appears this is not in the cards. I am unpacked and ready for bed… not exactly the right condition for packing up looking for another hotel. I have a big meeting in the morning and a big problem with the Hilton Garden Inn — recommend against most adamantly.
Stay yonder!
K

Strangest experience. Also they charge you for parking and breakfast!
We arrived at 3 am after a long drive and when we arrived we were asked for an extra $ 25 with no clear explanation of what it was for, but were told that we would get it back minus parking fees ($ 12 per night?). For some reason couldn’t use our card for this and needed cash. We were then given the funniest receipt– just a full piece of paper with «cash balance (25)» written on it. We are still convinced that this is a trick they play on people who are arrive at this hour.
Got our $ 13 back in the morning, but whole experience was pretty silly. One star is mostly for the parking and breakfast charges, but customer service could probably explain the «cash balance» better in the future

Excellent customer service. This is an immaculate hotel from the lobby to the room design.

Didn’t stay here but came here for a two week course held in one of the conference rooms. The hotel is very clean and staff is very nice. There is a restaurant/​bar in the lobby. The food is pretty good too!
The staff brought coffee, water and ice tea to the conference which was very nice if them. I wish all the hotels were as nice and friendly as this one.

Hospitality Plus!
«Hospitality» is the name of the game at this wonderful Hilton Garden Inn. We have stayed here many times, for both business and pleasure, and we are more impressed with each visit.
Thank you again HGI-​Irvine for making «business travel» pleasant and «pleasure travel» absolutely terrific!
S&P

First off this is a beautiful hotel, one of the HGI’s I’ve ever been to and I’ve been to a lot. Great location, great rooms and a great staff. Typical design and layout, great breakfast area and a friendly cocktail bar and living room environment. The parking is good, great idea with the parking structure design. If you are doing business in the area then this is the place to be. It’s sick and easy in and out opportunity compared to the bigger hotels in the area.

I stay at hotels frequently and this one was in my top 5. Extremely nice & clean. Everyone was very friendly.
Room — standard King room. Bed was extremely comfortable & the one comforter was surprisingly warm. The room was very nice & modern. They had a mini kitchen which is a major plus for me. Refrigerator, microwave, keurig, & a sink. The bathroom was one of the nicest bathrooms I’ve seen by Hilton. They also had shower products from neutrogina which was a lot better than the typical hotel shower items that leave your skin & hair dry. The key feature was pretty cool since you just scanned it versus fighting with the key slot to let you in. It was so nice I had to extend my check out time.
Noise — what noise?! Extremely quite and relaxing.
Parking — $ 12 a night but I was blessed to park right in front of the back door to the hotel. The door was one of my favorite features of the hotel, I was able to access it with my key & the elevator was right there.
Food — small area to buy snacks, you can put it on the room. I recommend buying you’re own snacks before hand or bring food to the room.

I was very pleased. You should know that the hotel is a short drive or a long walk from stores/​restaurants, but the great hotel staff and facilities balance that out. Although it’s close to John Wayne Airport, you don’t hear the jets. After my stay over Christmas, they began charging for parking, but I found it a fine value while I was there. I would absolutely stay here again.

Hotel was great!
Very clean, very modern.
TV worked fine, air worked good, bed was comfy. Can’t find a reason to complain. I will return!

This Hilton Garden Inn is brand new and well designed and excellently appointed. The bed was very comfortable and the sheets were not scratchy, as some have said.
The lobby is nice and the common areas are well done with a fitness center and pool.
The rooms are very comfortable and the layout works well. The TV is LED and the HD quality is excellent. Channel choices are good too.
Although close to the 405, I didn’t hear any noise at all from the freeway. I did however, hear some noise from an adjacent room, so they might have shaved off some costs on insulation. I almost lowered my rating to 4 stars for that, but I feel some of the other reviewers were too harsh, so I wanted to offset some of those ratings.
The staff was nice and parking was easy and free.

Brand new hotel with a modern and beautiful design. Very Clean. Professional and friendly staff. My new favorite hotel in Irvine.
I had some loud neighbors in the room above me but I suppose that happens at almost every hotel.

Great conference center for meetings.
Good food and a nice size for up to 50 people in a working group setting. Probably a hundred for a straight theatre searing setup. Very professional and friendly staff.
Five stars from me.

I’ve been here 2 hours and I thinks I wants to kill thyself.
I’m not sure if it’s the 8 lanes of the 405 humming by…
(Ah sweet carbon monoxide, how I’ve missed thee…)
Or the jets LANDING at John Wayne airport directly overhead.
(What say thee? I can’t hear you my darling.)
I wouldn’t let my mother in law stay here.
The 2 stars are for the staff who are truly turning shit into shinola.