Hertz Rent A Car

Nick starr branch manager was unprofessional. They never inform us of a cleaning fee $ 200 when returning the car mario sarazua snaps.
When i asked for the branch manager to assist, Nick starr said They will charge the cleaning fee no matter what even though it is not jn the contract.
Never go back to these underhanded business.

The people at this Irvine location were very nice and accommodating. My problem is with the billing, I turned in my rental 1 week ago, all of the official charges have been billed out but Hertz is still holding a total of $ 515.00 as pending transactions (there were 4 transactions run) on my credit card. These funds should have been released as soon as my bill was closed out. Hertz tells me it will take 8 to 10 working days to release these funds, really!!! Luckily I do not needs these funds to survive on as some people do. It is very frustrating that I now need to keep an eye on this to make sure they really do remove them.

Enterprise didn’t come through for me. Told me it would be a 45 min wait when in fact that had NO CARS to offer. I sat waiting for what would show up. After giving up on Enterprise I called Hertz.
They picked me up from Enterprise. Gave me a shop rate discount since my car was at Honda Dealership for service. I was in and out in 10 min. That’s how you do business!

I would never suggest renting out a car from this place. Terrible business practices, terrible service, and a pretty bad selection of cars to choose from. Anywhere but here is what I’d suggest unless you want to be charged a lot of money for things that should not be charged for. This place is desperate for business and has no concern for their customers. The manager and the employees lied to me in order to get me to rent a car out. They quoted me a decent price, then switched it up when I came to return it. When asked how that happened the manager said «we switched it, there’s nothing we can do about it,» with a funny smirk on his face. And a look that basically said «I got ya»

I too, am one who does NOT own a credit card, so trying to rent a car with a debit card was practically IMPOSSIBLE.
I was in Anaheim with my kids, heading to Medieval Times, and my car broke down on the freeway! We were in dire need of a rental to get home that evening, since it was Labor Day weekend and our car wouldn’t be fixed until the coming Tuesday.
Stranded in Anaheim, 90 miles away from home, we were hotel hopping, trying to find a reasonable car rental company that would rent a car without a major credit card. We FINALLY called the only open car rental companies, located at the John Wayne Airport. After walking into Enterprise and Avis & being shocked at their weekend pricing for a compact car, we tried Hertz as another option. Francine was working the front desk, and if I could have jumped over the counter and HUGGED her, I would have.
You see, my kids and I missed our pre-​paid dinner show, and the stress about the car rental put us in a very upset state. Francine not only rented us a car, she upgraded it to a brand new convertible mustang, so that the kids would at least have a fun time driving all the way home. They did, and I couldn’t believe how amazing and sweet she was! The ONLY REASON I gave 4 stars was because when I returned the vehicle, there was a man that yelled at me about the top being down when I pulled in to the return area. HELLO, I am in CALIFORNIA — what did he expect? Anyway — the return process was VERY EASY and convenient, and they produced a receipt as I handed over the keys of exactly what my fees were. I will ALWAYS use Hertz because of the very warm experience Francine dealt us in a time of high-​stress!

So a month has gone by and I receive a bill for the total of 3 days for my rental. Hertz didn’t process the vehicle return on Friday like they should have and instead waited until Monday, thereby charging me for 3 extra days that I didn’t have the car. I would have expected this from Enterprise. I called Hertz Corporate Billing (Oklahoma City) and they insist that I owe the money. I call the local Irvine office I rented from, and they tell me my account balance is $ 0 because AAA paid for the rental. Well it looks like AAA was authorized to pay for 12 days but paid 9 days because that’s the actual amount of days I had the vehicle, which is totally fair. So instead of going after AAA, they decide it’s best to send me to collections for a car I wasn’t supposed to be billed for. Good job Hertz, you’ve lost a customer due to your ineptitude and lack of willingness to resolve the issue. Luckily the auto body shop has a record of when I picked up the car and the matter was settled after 4 days of back and forth calling! Thanks again to OC Bumper & Body for going above and beyond to settle this for me. It would have been less time spent if Hertz corporate was more cooperative. They didn’t want to make calls at my behest. Instead I had to call AAA, the local Irvine location, and the auto body shop on my own.

I had very good luck with the Irvine Hertz, very inexpensive, almost new Camry, for 25.00 a day? No problem, I would like to use them again.

I really hate giving one-​star reviews, its only warranted when the service was so bad that there is no other choice. The only thing I can say for this place is that they do answer the phone.
Short version-​called this place and they were out of cars so they took a reservation for the following morning. The guy (Milton) assured me they would have a car for me in the morning. Got there the next morning on time, huge line, totally swamped, and you guessed it: they were out of cars again. They never bothered to phone me either.
That cost me an entire day in my planned trip. I’ll rent elsewhere next time.

Read the reviews and was a bit worried about renting here but we needed a car for the weekend and a one way rental to San Diego. I booked online and we picked the car up fifteen minutes before they closed. Milton helped us quickly, was really friendly and got us out very fast. We were more than satisfied with the experience.

Ya, don’t recommend unless you’re willing to spend an arm and a leg to upgrade to something awesome. Service is pretty dismal as every time I had to stop by I seriously had to either hunt someone down or wave my arms like a crazy person to get the guy behind the counters attention. I’m here to give you business! At least PRETEND to be happy. Geez.
Had to get a rental when I was rear-​ended and was given a car that had just been turned in. I should have brought it back because it was gross. Banana peel left in the console area and DANDRUFF all over the top of the steering wheel. I kid you not.
PLEASE Hertz! I beg you to focus a little bit more on the customer’s experience! YIKES!

I rented a car from this location because it was the closest to my house. The rental process started off easy enough because I was able to use their website and I got my AMEX discount (SCORE!). When working through the pick up/​drop-​off times, I realized that this location is not open on Sundays so I would have to keep my rental through Monday. I was bummed that I’d need to pay for an extra day, but got over it really quickly because the AMEX discount made it pretty easy to swallow the very small extra cost.
When the day came to get the car, I called the company to push back my pickup time (they pick you up for free when you’re getting your car) because I was running late. Hertz had NO RECORD of me asking for pickup… I was a little irked because it was written on my online confirmation! Luckily, they were able to send the driver for me quickly so really no inconveniences in my situation (with the exception of a tad bit of stress). When the friendly driver dropped me off, the staff was inundated with other customers waiting for their cars or to drop off… I was probably waiting for 30 minutes before they even got to starting the registration process for my car… NOT cool.
To compensate me for my wait, the manager offered me a deeply discounted upgrade but I declined for the rental I was reserved for… BOY, I REALLY SHOULD HAVE GOTTEN THE UPGRADE! The car we got was coated in smoke smell and really difficult to drive (2011 Chevy Impala). Luckily, Hertz worked with my husband and I and traded us for a petite car that got better gas mileage and did NOT smell like smoke.
Pros:
–Easy reservation system
–Nice staff
Cons:
–Short staffed at this location
–Disorganized
Tips:
If you have ANY american express card, use your member advantages to get a BOMB discount.

Had to stop here to have a car exchanged due to the fact that another Hertz location rented me a car with an expired registration. I was told to work with Clay and that he had been made aware of my situation. When I arrived, Clay acted like he knew nothing about the transaction and had quite an attitude. I’m accustomed to working with the airport locations and they have good service. These «local editions» have got the worst service I have ever experienced with a rental car agency. Good service and a simple thank you is not so hard. Its amazing that the employee’s at Hertz like to provide terrible service.

I’ve never been treated so badly by a rental car agency. What happened to common courtesy and friendliness? Even the people at the Airport are nicer then these clowns. My car got hit by someone and I took it to Irvine BMW’s Body Shop for repairs. I was taken back to the dealership to pick up a rental car. I had spoken with the adjuster who approved a «Luxury Vehicle» due to the fact that my car is a luxury vehicle and I’m going to be driving the car for 3 weeks. The guy at the counter, Don, gave me a smelly, dirty Nissan Altima (!) with no explanation. I had an appointment waiting so I had to take the car. I called the Insurance adjuster, she confirmed that she approved the «luxury» vehicle so I called the Hertz office back and talked to Clay who was so untruthful with me that he couldn’t even get his story straight. He was evasive and rude and when I asked for the manager, Don (!) he said he wasn’t there. (Really? I had just left the Hertz office 7 minutes prior). Is this how they think customers should be treated? Stay away from this place. I know it’s a «captive audience» because it’s inside Irvine BMW but somebody needs to make things better with customer service at this Hertz office or people will start taking their cars to other BMW dealers.
UPDATE: I called back an hour later and Don was just as nasty and rude. He denied everything I was saying and told me to go somewhere else. I think what happened is that he gave me the lesser car and still took the «luxury» price from the insurance company.
2^nd UPDATE: I contacted Hertz through Twitter and Facebook. They tweeted me that they would look into the issue and I never heard from them again. I posted a comment on their Facebook Wall yesterday and they deleted it. I posted another one today (8−24−11) and they deleted it in 19 minutes. Very SAD.

For someone who chooses not to have a credit card, and thus chooses not to engage in our country’s credit system, renting a car can be difficult, if not impossible. Car rental companies always want a credit card, and most do a credit check.
But not Hertz! They accepted my debit card, and their credit check system took 30 seconds, and was no problem whatsoever. (My credit score is terrible because of defaulted student loans and I have no credit built).
So that was the first major plus.
Now check this out:
Hertz was the ONLY car rental company in Irvine that allowed the car to go anywhere in the lower 48 states. All the others only allowed one or two states. Hertz hooked me up with a 2011 mid-​size car for 9 days (unlimited mileage) for 330.00! on our way to Montana, the car they gave us started to malfunction in Vegas (which was odd as it was brand new), so we took it to the Hertz drop off at the airport. They upgraded us to a full sized 2011 Mazda 6 (amazing car) AND gave us a 50.00 discount.
Now, on the bad side, there was a used tampon wrapper in the drivers side door compartment of this first car and there was a plastic spoon under the passenger seat and some other garbage. So I bitched about it at the Vegas station while getting another car, and Hertz responded with an apology, an upgrade AND a 50.00 discount. Sure it’s messed up that one of their employees in Irvine failed to discover a used tampon wrapper, and it was disturbing finding it while on the road, but they took care of it by doing what they could in the moment.
So, all in all, I got a 2011 full sized, brand new car for 9 days… put 2600 miles on it, and paid just 280.00
Hertz is boss.
Just clean your cars a little better guys ;)

This Rent-​a-​Car location has the worst employee ever. His name is Michael (Mike) and on both times that I went to their counter, I had the misfortune of inconveniencing him for a rental car (or so he made me feel). My car was at my dealership across the way for work, so my dealership was paying for a rental for me.
I get to the Hertz counter where Mike is waiting for me. No hello, no «how can I help you today?». Nothing but «Driver’s license and Credit Card.» Five Words. That’s about it. I was a little bit shocked, and thought of saying, «hello, sure, let me give them to you,» but the entire way he was presenting himself was saying «I’m a wall, don’t talk to me.» He then typed a few things in the computer, and then took some keys from the counter, pushed on the unlock buttons with his hand in the air, so that the laser beam could unlock the car doors from his seated position inside the office, 600 feet away from the car, which he then let me search for in a parking lot filled with rental cars, in giving me the keys, with not a single other word uttered. I asked him where the car was, he said «it’s out there.» I asked about if we were going to check the damage on the car, if any, before I left the lot, so I wasn’t responsible for it, he simply replied «it’s already in the computer.» He glanced and huffed about the other people waiting in the room, and basically shooed me away; the unfortunate BMW owner after me also was treated in the same manner. Unbelievable.
Upon returning to the Hertz rental place a few days later, I was greeted in an equally shocking way, by Mike. Since I had the keys in my hands, he simply handed his hand out to me to take the keys, and then said «You’re good.» I was beginning to think, «wow, this guy doesn’t even know how to say hello.» Kind of bewildered, and needing a ride back to my car dealership, I stood there in front of him, waiting for him to tell me what was next. He simply repeated, «you’re Good!» with an annoyed expression on his face. I then said, «I need a ride, my car is in the shop.» -«Oh,» was all he replied. I then had to wait 5 minutes while he fumbled around on his keyboard, doing nothing much, and then when a young employee showed up, he told him, in front of me, «can you take this lady back to her dealership?». No thank yous, no nothing. Amazing.
Mike at the Hertz Rent-​a-​Car Irvine BMW NEEDS TO HAVE A LESSON IN GENERAL ETIQUETTE, CUSTOMER SERVICE, and NEEDS TO HAVE IT NOW.