Hallmark Escrow Co

I have worked with Ashley and her team for many years. They consistently deliver top notch service with a great customer oriented attitude. Hallmark in Irvine has been my go to escrow company since 1988. they have never let me down.

I have worked with Ashley Bowman and her team at Hallmark Escrow Irvine several times, and have always received first class service! They were on top of everything and we were able to close on the purchase in 26 days! I look forward to working with you all again!

In my opinion, these people are complete nitwits. Documents emailed to you night & day with no pattern and no explanation. Sloppy errors on paperwork, misspellings, inaccuracies. HUGE, OUTRAGEOUS FEES!!! We only used them because our Agent recommended them — TERRIBLE!!! The day after we closed, we both (wife & I) received frantic voice mail messages for our bank account numbers — DESPITE HAVING PROVIDED IT TO THEIR NOTARY MULTIPLE TIMES!!! What an unpleasant customer experience! Hallmark made a stressful event MUCH MORE STRESSFUL!!! How can such nincompoops survive in this competitive world???

Ashley Bowman and her team at Hallmark Escrow in Irvine are a complete asset to any real estate transaction. We continuously rely on their professionalism, attentiveness, knowledge and great communication transaction after transaction. We have worked with Ashley for a number of years now and have yet to be disappointed. Go Team!

I have used the Hallmark team for a few years now and I can say that they are one of the best escrow companies out there. As you know, escrow is a critical part of the transaction and they always rise beyond the call of duty. This team will always close quickly and take care of your borrowers.
Thank you guys for all of your hard work.

Ashley Bowman and Nancy Mann are fantastic!
We just closed escrow on our new house on Friday and I can’t say enough good things about them. We always received fast responses and they went above and beyond for us, even after hours.
And they’ve got nice snacks too :)

My Wife and I used Hallmark Escrow for a investment purchase in Anaheim Hills. I have to say they made the experience of purchasing like no other. Ashley and her Team in the Irvine Office are true assets to Hallmark Escrow. I felt like they went above and beyond to get my transaction closed with time to spare! Hats off to you Guys and Thank You :)

This is the most unprofessional escrow company I have ever worked with… Unfortunalty, since they are linked to First Team, they get easy business from their newer agents. I can’t remember everything that they did wrong but here are a few:
1. Took them 1 week to get me a Prelim, which on a purchase loan it delayed the loan application submission by 1 week. (Keep in mind we have a 17 day contingency period and 1 week delay means I only had 10 days to get the loan approved!)
2. They would not read their emails and I had to keep calling everytime I sent an email.
3. They kept losing signed documents.
4. Would not give a HUD-​1 statement until day before closing
5. Made animosity between selling agent and listing agent.
6. Never called me when the deal recorded, I had to contact the title officer to get the news! (the deal recorded at 5:00PM on Friday, and they just stopped answering phones or emails after 5:00PM) my client was looking to get keys so he can move on that weekend! They just did not care!
7. After we closed they would not disburse funds because they had not collected some vital paper work that they made the buyer agree to which had tax consequences for the buyer…(This issue could have killed the deal and made a law suite after closing!)

This is the only escrow company I worked with, that would not give an estimated closing statement to the clients until the loan docs are drawn. I asked for a week, and their answer was the same. «We don’t draw estimates». What kind of an escrow company refuses to draw estimates until the last minute? The clients are entitled to know what their costs and their proceeds are. Nancy Mann is the assistant I had to deal with. Very bad attitude and very bad service.

I had never worked with this company before and never will again. I picked them at my client’s insistence that escrow be close to her home so that she wouldn’t have to drive far to sign documents for the sale of her home.
Today I come back to the office from a meeting and get the details of a bad customer service experience from my wife and business partner was angry over the incident and blaming the client for picking the escrow (until I sheepishly admitted it was me).
My partner wrote this in her review:
«This is the only escrow company I worked with, that would not give an estimated closing statement to the clients until the loan docs are drawn. I asked for a week, and their answer was the same. „We don’t draw estimates“. What kind of an escrow company refuses to draw estimates until the last minute? The clients are entitled to know what their costs and their proceeds are. Nancy Mann is the assistant I had to deal with. Very bad attitude and very bad service.»
Any company that through bad customer service creates disharmony in my life deserves a one star review and hopefully a quick demise.
If you are looking for an escrow company in Irvine, do yourself a favor and don’t work with Hallmark.