Family Optometry of Irvine

Dr. Susan Lee is the best optometrist I have been to. She is very thorough and detailed, and really cares for her patients. I recommend to anyone looking for a good optometrist you can trust to do a thorough job.

Dr Susan Lee was very nice to my 6 yr old boy. We came here for his annual eye exam for the first time and she made my son feel very comfortable. She asked my son about school and got him engage into the conversation. She took her time and exam my son’s eyes. What a great doctor!

By far the most thorough and informative eye exam I have ever received. The information shared was relevant and helpful. In fact, Dr. Jenny Kim-​Ong spent more time with me on this one visit than all my eye doc visits (at other doctors) in past 10 years combined!
I really liked that it wasn’t rushed and there was no pressure to buy glasses that same day. I will return and recommend this place to everyone.

Had a great experience at this Optometry. Both my 3 year old daughter and myself got our eyes checked by Dr. Shah.
It was my daughters first and Dr. Shah made her feel comfortable and played games with her during the entire exam. She checked her eyes thoroughly and tested for glasses. She also took a digital picture of the inside of her eyes.
I renewed my prescription and got new glasses with computer anti-​glare coating and got a new trial pair of contact lenses to try.
The office is up to date with the latest technology and Dr Shah was so awesome with my daughter and me! Definitely recommend!!!

I’ve been going here for three years now and love this place!
The woman who helps me pick out my lenses every year is too funny. I appreciate that she makes the boring task of picking out glasses fun. She makes me try on some really ridiculous glasses and I humor her.
I’ve seen both of the Doctors and they are the most fabulous Optometrist I have ever seen. I will be sad if I ever move far enough away that I will not be able to get my check ups with them. They are both so knowledgeable and helpful when it comes to discussing the health of your eyes. I appreciate that they take the time to educate you during your visit instead of just going through the motions. My husband and I both use this place and rave about the care we receive.
I’ve learned more about my eyes from my visits with them than all the previous optometrist I’ve ever seen. I also enjoy that they don’t pressure to me buy anything new if I don’t need it. Almost every time I’ve gone my prescription has been nearly they same and they have said I could just stick with my current glasses if I wanted. I’ve been other places that have tried to sell me everything that they have.
As far as pricing goes I might not be a great person to review this place. I have pretty great insurance that covers most of the cost up front for me.

Wonderful staff and very helpful. They are well knowledgeable about the services and products they have. I highly recommend this optimetry for all your visions need.

I’ve been seen by both Drs Jenny and Susan over the past few years and I’m very thankful to have them as my eye doctors! Attention to detail and great care is given at every visit. It’s so great to catch up with them and Liz is so easy to work with and super nice! My wife and I are always recommending them whenever we see the chance, thank you!

This is a review for Dr. Shah. I didn’t have my contact lens prescription baseline. She said she could get to my prescription and that was okay. I knew the main numbers (but not specifically for which eye) and was unsure about my astigmatism although I gave her astigmatism numbers that were off as a starting point. Here are issues:
1. Machine that measures your prescription — I didn’t realize that there was a machine that can measure your prescription. I didn’t get on that until my eyes were very fatigued from the exam. Seems like we should have started there.
2. The exam lens machine was very blurry and was not clean. My eye was actually touching the machine and I don’t think it was properly cleaned prior. A couple days after the exam, I got a lot of discharge from my eye. It’s still happening.
3. Response time — Dr. Shah told me to email her if my prescription at home was different than the one she told me. It was different so I emailed her. It’s been over a week and no response! I told her that my contacts were really old so it would have been nice to get a response within the week so I could at least order the contacts. I called yesterday and they said she would call me back but nothing.
It’s a nice office, the front desk person was nice but my overall experience was poor. Poor response = not coming back but I still need my contacts!!!

Dr. Jenny was really great. They took a picture of both of my eyes and the doctor showed me every little nook and cranny of them. I was impressed! They still did all the normal tests, but this was really neat and made me feel like someone was really paying attention. It was like a science lesson and an eye exam all in one. The staff is very friendly and helpful. They even went the extra mile and special ordered a pair of frames for me. My husband and i both go here and would definitely recommend Family Optometry to others! WAY BETTER THAN LENS CRAFTERS!!! and they take VSP insurance :)

This is more of an informative post, and not a review because once I found out the price for the exams, I left.
My insurance does not cover vision, but rather reimburses.
Here’s the breakdown of Family Optometry.
$ 125 for a regular exam
$ 59 additional charge to replace your contacts on the spot for a contact exam (if you wear contacts)
You pay $ 184 out the door if you do not have insurance.
Coming from San Gabriel Valley, that’s just over priced! In San Gabriel, Arcadia, and even Pasadena, I can expect to pay $ 45 – 75 at most for an exam, and we’re not talking old machines, and crappy service — it’s up to date!
I left afterwords and will wait to go back home.

Longtime waiting… Over 10 business days. And did not call me that the glasses could not ship on time. I hope the quality will be good. And the people are nice!

My family and I just moved into the Stonegate community and were looking for new doctors around the neighborhood. Naturally, Unilocal is the great place to find the local businesses. This particular optometry caught my interest because it’s a solid 5 stars. It’s rarely to find such consistent and high rating for a business.
Since I was overdue for my yearly eye exam, I figure I’ll give it a try. My overall experience was beyond awesome.
1. Office staff tells a lot about the business. The staff are very friendly and welcoming. Best of all, they are not pushy and trying to hard sell. I love the fact that when it comes to deciding for glasses, they showed what’s covered by my insurance first. I was able to pick out one that was covered. Process was quick and easy.
2. Besides the generic tests, HFA (where you click when you see light) and the prescription for glasses, another test that I have never experienced was taking a picture of my eyes.
3. Dr. Jenny was not only great, she is awesome. She was very thorough. Through her, I found a few things that I never knew:
a) The contacts that I’ve been wearing for years are actually a tighter fit for me. Because of that, even after taking them off, the contacts left an imprint on my eyes as if you were wearing a tight socks. Hence, she switched me to a less curvy lenses to help my eyes breathe better.
b) She took her time and explained about the pictures she took for my eyes. The blood vessels of my eyes are wider than normal since there were no prior pictures to compare this will be the only pictures to serve as baseline. She showed me a few other pictures of normal eye and other eyes where people with diabetes or high blood pressure will look like. It was quite an eye opening experience.
c) Further investigation and also what made my day was that there’s a nevus (mole in my left eye)??? I really hope it’s benign but I’ll have to go through a specialist to find out.
Overall, my experience here were excellent. I agreed with most of the Unilocalers’ review, they are probably the best I’ve ever been since I started wearing glasses. I would highly recommend them to my friends and family.

Probably the best optometrist I’ve been to since having glasses. Dr. Lee is great and spends a lot of time with you with information. Never have to wait very long at all., the staff is nice and the office is clean. I used to have to save money and go with those «chain» optometrists who are terrible and all they care about is getting to the next patient but this place is the complete opposite. Those eye exams were like 5 minutes. This office ran a lot of tests and avoided the «puff of air test» which everyone hates.
I was charged a glasses fee and a contacts fee, but the contacts fee more than pays itself. It covered the comprehensive follow ups and all the samples they give me to provide me the most comfortable pair that I needed. I even emailed Dr. Lee some other contacts brands to try them out and she was more than willing to get me the samples. I am still working on getting the right pair and they are still looking for my dryer eyes.
Thanks! Highly recommend.

Thank you Unilocal!I’ve been here a couple times now and couldn’t be more happier with them. The first time I came here was to get new sunglasses. I walked in with no appointment but the staff was more than willing to help. I ended up walking out of there buying both glasses and sunglasses lol. The staff picked out some glasses that I couldn’t resist. A year later, I went back for a check up and had Dr Jenny. Wow, I went home and couldn’t stop raving about her to the hubby! She is not only friendly but she is so informative! I never learned so much about my eyes before. She was the first one to tell me that wearing eye liner on the bottom lid can cause some dryness. Oops! But I am glad that she told me!
I moved further away, but this place is worth the drive.
Price wise and choice of glasses/​sunglasses is good (it’s not as huge as maybe lens crafters but its a private office so that’s expected) Plus they do seem to have deals on lens/​frames often.

Sometimes Unilocal just gets it right. I was just here on Thursday and this place definitely deserves 5 stars and here’s why:
1. Dr. Jenny is a great optometrist. Period. Very thorough, very knowledgeable and very friendly. I tend to ask a bunch of questions and she was very patient with me through all my weird questions about my eye.
2. Office staff is very welcoming. I don’t remember the names of the two girls that were at the front desk but they did a great job processing my paperwork (about 5 minutes) and taking me through the initial examination.
3. Clean and well organized. Pretty much self-​explanatory. I wasn’t afraid to touch things in there. Very kid friendly too with a few toys for them to play with.
TL:DR: Go here for your eye exams.

Stop looking– just come to Family Optometry because you won’t find another optometrist as great!
After my old optometrist retired, I was on a search to find someone more awesome than him. When I stumbled upon Family Optometry and all the raving reviews, I was skeptical. But then I walked in, had my first appointment, and realized why there are so many raving reviews:
–Clean, well-​decorated, modern décor
–Excellent office staff! They are friendly, helpful, and great at what they do
–Modern, up-​to-​date technology (as a previous poster stated, they have screens that take pictures of your eye– never seen that before!)
–Love that they are very strict about the cleanliness of everything, wiping down machines, etc.
–Most importantly: Dr. Jenny Kim-​Ong knows what she’s doing! She spent over an hour going through my different eye issues and testing my vision. She is incredibly thorough, patient, and clearly well-​educated in her profession. I never felt silly, having to choose between 1 & 2, and she makes the effort to have you feel comfortable. I can’t stress how incredibly patient she is– she will go over your vision tests again and again to make sure you’re getting the correct prescription for your eyes.
I love Family Optometry and will never go anywhere else. As soon as my hubby’s annual eye exam is due, I’m taking him here too. :) I highly recommend them!

Both Dr. Susan and Dr. Jenny are extremely thorough and caring. They know what they are talking about and answered every question or concerns that I had. I have seen several other optometrists but they are the finest doctors that I know.
I had my LASIK about 6 years ago and had some hyperopia issue which I wasn’t aware of until I had my eyes checked. They gave me some great tips and suggestions how to keep my eyes from further hyperopia.

Dr. Lee is teaching my daughter how to put on hard contact lens.

IF YOU ARE CONCERNED OR CARE ABOUT YOUR EYE SIGHT, GO HERE.
This doctor will take care of you. Dr Susan Kim Lee took the time to explain to me what the proper preventative measures and warning signs were for glaucoma, macular degeneration, and retinal detachment – Yea, before coming here I didn’t have an idea of what these conditions were either, but now I do.
Her office is decked out with high tech eye machines that breeze you through all the eye exams, and there’s even one that takes a high resolution photo of the back of your eye – which Dr. Susan shows and explains to you during your eye check-​up on her ipad. It was as interesting as it was creepy having such a detailed, in-​depth look into my eye ball… but that’s what made it cool. It made me feel safe that this doctor cared enough to have such a detailed and thorough look at my eye health.
After going to several physicians who hate their jobs and shoo me out of their office, this was a breath of fresh air and put me in such a good mood. She was extremely receptive and responsive to every single question/​comment I made and very patient and thorough with finding just the right prescription for me.
Her office receptionist was personable and friendly. Her eye technician made me feel at home. Her reception area was classy and elegant. Trendy selection of glasses and frames.
five stars all around

I had a great experience here with Dr. Jenny Kim-​Ong! She was very helpful and thorough with my exam and took the time to explain anything I did not understand.
The staff was also very friendly and inviting.