Edible Arrangements

If you need your arrangement sent in a certain time frame then don’t bother asking this particular store to honor it. I ordered a gift for my supervisor a week early and specified the time frame I needed it delivered before my supervisor left work for the day and I even called the day before the delivery to confirm they could deliver within the time frame and they assured me they could. Apparently I asked for too much because the delivery came 2 hours later than what I asked. I called 3 times asking why this wasn’t delivered yet and kept getting told by the receptionist that she couldn’t reach the driver… it was only by my 3^rd call when I asked to be compensated if it didn’t make it within 30 minutes that she magically was able to get ahold of the driver to deliver it 20min later. When it got delivered it didn’t come in their delivery truck as I was told it would on the confirmation to ensure freshness, it came in a regular car and the fruit wasn’t cold and the chocolate was on the verge of melting. Luckily my supervisor was still in the office to get the gift but it was very underwhelming when the fruit is warm and chocolate isn’t hard… My advice is to pick it up in the store if you absolutely must use this store.

I placed an order yesterday for my sister’s birthday to be delivered today 6÷3÷16. I chose this location because it was the first one that came up when ordering. I then saw that there were closer locations, so I panicked. I decided to call this morning and spoke to a woman who was so nice, i didnt catch her name. She said she would request to have the order delivered before 3pm. I totally thought she wouldn’t get them at work in Costa Mesa, but she got them before noon! I was also freaking out because of the reviews on Unilocal (I didn’t read them until after I placed the order) and I thought it would be an awful experience. I was so wrong! Thank EA in Irvine!

Ordered from this location on the Internet. Had no problems ordering.
Arrived to my brother and his wife on time.
They enjoyed it.
Went very smoothly.

If I could give a negative rating, believe me I would. I placed an order in the morning for the same day delivery in Newport Beach, literally a few minutes from the shop, to be delivered NLT 5:00 pm. I called at 4:45 inquiring as to if it had been delivered yet, the driver was in Lake Forest. So, tell me how he was supposed to get it delivered by 5:00pm if he was in Lake Forest? I spoke to the representative Quinn who said she was going to place me on hold but instead hung up on me, which in turn infuriated me even more. So I called back, had to listed to that stupid recording over and over again for an additional 10 minutes before someone picked up. I can’t believe they ruined a Good Luck on your First Day at your New Job occasion. So I demanded a Refund, apparently this Store Manager Raphael was not in. Go figure. I could have saved myself $ 43 and picked it up myself and delivered it ON TIME, I will never, never, ever use this location again. Gawd I wish I would have Unilocaled this location prior to ordering, could have saved myself the high blood pressure it caused.

I experienced the same as others, person i was having delivered to got off at 4pm. i called early am to ask and ensure it would be delivered before 4pm. Delivered at 3:22pm. The only part that I was most bummed about is that they were in such a hurry to complete orders, the boxed fruit did not look like the photographs and i was trying to really make the person feel special for their birthday. I will just assume it was a very busy day but a little bummed since its 14 bucks for delivery.

The owner of this establishment is stretched so thin between his businesses and does not empower his employees to handle customer issues. Due to that fact customer service issues do not get handled. Refunds are not completed, calls never returned. An absolutely Terrible experience. I will NEVER use this company again!

DARN! I read these reviews after my order was placed & paid for!!! Have used other Edible Arrangement locations & never had any problems. so I just expected the same great service! NOT… The order was placed the day before on line & confirmed by phone to be delivered to a place of business. «What time does she get off?“‘ they asked, „well 5pm, but don’t wait until than!“ I said. „Oh no, we just have to establish a window of time from 10am-​5pm“. When I called on delivery day @ 3:15 to notify it hadn’t been delivered yet.» oh our driver is on his way back for more orders. we have until 5pm”. You can guess when my recipient got her delivery in Irvine from the Irvine location. Yep! NEVER use this location for delivery.
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Horrible from beginning to end!
I ordered my mother a birthday gift from this store on 3/​5, her birthday was not until ³⁄₁₄ so I picked the date of ³⁄₁₁ for delivery which was a week from when I placed my order. My total was about $ 60 and included apples, bananas, a chocolate pop and a happy birthday balloon.
Well, ³⁄₁₁ came and went and no delivery. I should also mention that my mother lives in Irvine and I live in San Diego making dealing with this store a little more difficult.
So I figured since her birthday wasn’t until ³⁄₁₄ anyway I’d give it a couple more days. ³⁄₁₄ came and went with no delivery either. I called the store that evening and explained what was going on and was promised that delivery would be made the next day on ³⁄₁₅. The lady I spoke to on the phone even said they would throw in an extra 6 pack of strawberries for the trouble. Well, on ³⁄₁₅ they delivered the 6 pack but not the rest of my actual order so I called them again that evening and was told that they would be sure to deliver the rest of the order on ³⁄₁₆. ³⁄₁₆ comes and goes with no delivery.
I called the store one more time and was assured that everything would be delivered on 3/​17, this time they also promised to refund my money for the trouble. ³⁄₁₇ came and went with no delivery. I finally ended up having my dad go over to the store personally to complain about the total lack of service/​follow up and they did give my mother a box of apples and bananas but to this day (³⁄₂₂) I still have not received a refund for the order.
This store is a total joke! I’ve actually ordered from Edible before (can’t recall which store processed the order) and it was delivered without a problem but this time there was nothing but headaches in dealing with them. I probably will not get a refund at this point but I’ll be sure to never do business with this store again and it will make me think twice about buying from this business again for sure.

Shame shame shame on me. I read the reviews and took a chance. Order wasn’t even started even though it was after pick up time and I placed order the day before. Wasn’t right pot. Balloon they gave me to make it up had hole and deflated before getting to party. Thank goodness I –didn’t risk it and opt for delivery.
Gets better, I called customer service about it and the woman tried to defend the guy because he had «two to make and they have to dip in chocolate.» No, I didn’t order any chocolate. Never again. Just nope.

I am beyond frustrated with the service at this store. I ordered an arrangement yesterday to be delivered to my husband at work today. When he was leaving at 4:00, I called the store and explained that he was going to the gym, would be there until 6 and provided the new delivery address. As of 6:30, the delivery had still not been made and I was told that the delivery man should be there by 7. The sales girl on the phone was sweet and tried to be helpful, but I don’t understand why an entire work day is not sufficient time to make a delivery and avoid a goose chase all around town to deliver an arrangement.

Really really bad with promised time for pick up and delivery is even worse.
Ordered something at 10am since they told me it would be ready in 30 min but store called me back and asked if I can come at 12. And when I got there at 12 and they asked me if I can wait 20 min. Response to my «still not ready yet?» was «well we asked you if you can come at 12.» I felt like being in dr’s office where the schedule is for me, but not for the actual service.
And I had another order. Considering Valentine’s Day delivery, I waited 1 and ½ hour from original promised time. The response was the driver is out and cannot really tell when he will come back but perhaps will be out for delivery in an hour. And the order can at 1pm. Original schedule was 10am and there was $ 13 fee for this.

Completely ruined my husband’s birthday. What made it worst was I pre-​ordered our 3 children their Valentine gifts. Please order through the Tustin store.

The delivery of a fruit item to my significant other was slightly delayed from what I would have liked, but she loved it! Thanks EA of Irvine :)

Horrible service! I would never use this location ever again! A courtesy called would of been nice! Not wait till I called and asked for status on my order the day after!

I just ordered again thru this location thank u Rafael for your time and friendliness on the phone. I recommend this store if u r ordering around tustin/​irvine area.

Joshua was wonderful with customer service. This location is great because I ordered my pineapple pops with a lovely girl over the phone and then was greeted by a very nice guy. Super happy with edible arrangements.

My first (and last) experience with this company occurred on my daughter’s birthday. I called them at 9:45 A.M. and asked if it would be possible to have a same day delivery by 3:00 to a place of business. I explained that my daughter would only be there until that time to receive the arrangement. To make a sad and long story short, I called at 2:50 P.M. Only to find out that they were «JUST» putting the arrangement in the van for delivery and that she would not be receiving it by 3:00. Needless to say I was sad to learn that my daughter would not be surprised at work.
I WILL say that they offered to deliver it the next day and when I declined the offer they gave me a full refund. However, I would have much preferred to hear my daughter’s excited voice on the phone after she received her arrangement. :O (

If I could give this store a negative Zero (0-​) I would. I have bought and receive many edibles from other stores, so I know what to expect and what edibles looks like. BE AWARE… If you don’t want to get sick please stay away from this place. So, I received an arrangement yesterday from a friend and I kid you not all the fruit were ROTTEN, SMELLY, SLIMY AND WATERING. OMG you DO NOT want to see the CHOCOLATE COVERS it seems it has been soak in water. I immediately called the delivery girl to complain (I had her number because she called me earlier) and she said oh I’m sorry we will make you another one tomorrow with fresh fruit. I politely ask her to come pick it up, but she goes I’m already on the freeway. She was very sweet and respectful so 2 star for her.
I called today around 11:30ish to tell them I really don’t want a new edibles, but to refund the money back to the sender instead. Frankly speaking, why would I want to eat from a store that sent me a rotten fruit! Anyway the guy I spoke to said they have to come pick up the edibles in order to give the sender the refund, I agreed, which by the way he was very rude and argumentative.
Fast forward, I called them at 2:30pm to remind them for the pick up. I was told the driver was on his way… 7:00pm no show, what the hell is going on, so I called again at 7:10pm and I was told unfortunately all the drivers are back at the store so they would not be able to pick it up until tomorrow. What, wait a minute, why did they let me stay at home for all this hours knowing damn well that they are NOT going to show up? You are kidding me right:-(
This establishment really gives Edible Arrangements a very bad name.
Attached are the photos, see it for yourself. PLEASE STAY AWAY FROM THIS STORE!!!

From start to finish this place provided me with world class customer service. I ordered an arrangement online for an anniversary gift and when I processed the order I realized there was a discrepancy with the address and the recipient it was supposed to be delivered to. So I called the store and the person I spoke with really went out of his way to please! Online it stated that they couldn’t confirm delivery time but the representative I spoke with gave me actual time slots! I’m really happy and so was my boyfriend and the arrangement was delicious and beautiful!

I’ve ordered Edible arrangements online from various locations across the country and have always been pleased with the company’s products and delivery services. This time, however, I was not able to pre-​order online. I needed something right away. I called this location and asked if they had any pre-​made arrangements. They said they had two available. The person on the phone described them perfectly (fruits, sizes and prices) because when I stopped by the shop about half an hour later, they were exactly as described. Without hesitation, I purchased the basket. I saved on delivery and they even offered me a free sampling of their chocolate covered strawberries! Score! Delicious. I’ll definitely be back. Fast, friendly and efficient.