Coastal Kids

Very sad Dr Hughes is leaving! My older daughter, gives her baby sister check ups pretending to be Dr Hughes! She’s attentive, caring, SMART, and has great bedside manner. We will miss her !!!

Dr. Kornu is super approachable and caring. She’s very friendly and speaks to us like family.
Having moved from the Bay Area, we were worried we would have to «doctor hop» until we found the right fit for our two boys. I think we got super lucky on the first try.
We have visited their Laguna office a couple of times. I prefer the Irvine location as the waiting room is so much bigger. At the Laguna office, everyone was practically sitting on top of each other, it is so tiny. But at both locations, the doctors are great!

We love you Dr. Hughes! Thank you for always being transparent and for always lovin’ on my boys. You’re a blessing. I also would like to thank the front staff especially Jackie for always giving us the best experience even when it can be so busy… you all do a wonderful job of keeping it together… it’s a humbling reminder for me to be that way too with my two boys. Thank you! We love you Coastal Kids!!!

I’ve been coming here since my youngest was born everyone is so patient and really cares about the health of my children the girls at the front are easy to talk to and understanding so easy to make appointments I don’t understand the bad reviews people shouldn’t base it off of one day there. I’ve had great experiences here I will continue to come back ! thank you coastal kids Irvine !

This review is not a review of the Dr’s but the staff. We came here a few days ago and was not greeted when entering. They saw us coming in and looked away. We signed in and sat waiting for something to happen. Then a lady called our name and asked for our insurance card. We told them it was our first time and she handed me a clip board and said fill it out. Oh she collected our co pay of 15 bucks pretty fast. I filled the forms out wondering why they had 3 to 4 forms on payment ie they need credit card on file to charge. If you do not pay they will charge. Sign and initial to acknowledge that billing is a courtesy and you can pay then dispute later. I had to fill out another form where they need additional credit card information if you don’t pay they can charge. Wow! Relax i have insurance and isn’t 1 form with payment agreement enough? After filling out the paperwork i told them that i had another child. She handed me another clip board and told me to fill it out. I asked her why i needed yo fill out two packets if most of the information is redundant and she said doesn’t matter one packet per child.
Regardless i filled it out. The nurse or assistant attending to our child poked him and seemed annoyed she had to work. When everything was done and we were leaving the front desk starred at us as if we were criminals. No goodbye have a nice day just a stare down. Wow the doctors seem nice. Replace your staff!

Had my first (and last!) visit at Coastal Kids Irvine location today. Firstly, let me clarify that my poor review is NOT a reflection of the Doctors or NCP at any of the Coastal Kids locations, they are all wonderful and hardworking.
My poor review is a response to the administration/​staff at Coastal Kids. A month ago, I made an appointment for my daughter for her ear infection. They sent me to the wrong office (scheduled me with a particular NCP that wasn’t at that location that day) and didn’t say a word about it as I waited, and waited and waited, until I finally broke and asked ‘what’s the deal?!’ and then they admitted their mistake but said they could still get me in ‘real soon.’ Real soon turned out to be a whopping 2 hours later! I thought, however, it was a one-​off…
Today my appointment was at 11am, again for my daughter, and when I arrived there was a full waiting room. I asked how far off the scheduled appointment time they were and was told ‘about 20min, a patient needed a ‘bit’ more time this morning.’ So I waited outside with my 6 year old son and 10month old baby, then after waiting another 10 minutes once we headed back inside, I was shown to an exam room, where I waited another 25 minutes!
After my daughter was finally seen (we were referred for an ultrasound at CHOC) I went home (took a half hour to get home) and tried to call CHOC to schedule an appointment. Nope, Coastal Kids hadn’t yet sent in the referral. Called Coastal Kids, they were ‘at lunch.’ Called an hour later, they said they’d do it ‘in 10 min.’ Called CHOC again about 30min later, nope, Coastal Kids never sent it in. Waited another hour and tried again. Nope, still nothing from Coastal Kids!
A pediatricians office is not an emergency room triage! I should be able to make an appointment and be seen within 15 minutes of my appointment. When patients call to make an appointment, the appointment setter asks what the patient is to be seen for. This is for screening purposes and this is the first point of failure on the part of Coastal Kids. They need to ask follow up questions in order to determine how long an appointment will take. Secondly, there needs to be a level of transparency, honesty and respect when you arrive (on time or early) for your appointment. If I ask how long the wait is, do not tell me ‘about 20 min’ when the real answer is ‘more like an hour.’ Lastly, after you have disrespectfully abused my time, at the very least you can give it your everything to follow through on the visit in a timely manner. If it’s going to take you 2 hours to send in a referral, or you aren’t even going to get to it in that business day (which is apparently the case) DO NOT lie and say it’ll be there in ’10 minutes.‘
I really like the doctors and NCP at Coastal Kids, however, unless and until they either fire or (re?) train the current worthless staff, I won’t be back. I don’t have time for an all-​day doctors visit followed by hours on the phone hounding referrals!

We loooove Coastal kids! Both of my little ones have gone there since they were born!!! I love all of the doctors especially Dr. Hughes, Dr. Lee, and Dr. Courneu. They are always so good to us, flexible with our crazy schedules, and kind to my little ones. The nurses are especially spectacular, Vanessa and Debbie are simply amazing. I would recommend them to any of my friends and family who are looking for a pediatrician.

Just visited Coastal Kids Irvine’s new site– I love how beautiful and spacious it is! Of course the staff are all wonderful! Just got my flu shot too. I need to get my flu shot for work and I dread needles, but I barely felt the shot. My son went in for a well check and needed the flu vaccine and finger prick and also came home without any complaint. We love Coastal Kids Irvine!

We love our Dr Kornu and Coastal Kids! Thank you for working with our busy schedules and last minute changes. Looking forward to seeing new office when it is all put together.