Chase Bank

I’ve been a Chase customer since they bought out WaMu. This location has been «my branch» for a year now. The tellers are very polite and nice, yadda yadda.
What I have to say has nothing to do with the customer service, it’s more of a shout out to Chase corporate, or whoever programs/​installs/​codes their ATMs.
Every. Single. Time. I go to ANY Chase bank location to make an ATM deposit, I have trouble. It spits my money out no matter WHAT condition it is in. I work 7:30 — 6:30, I cannot always make it in to a branch on my lunch break to make a deposit in person. It is INFURIATING that I cannot simply walk up and make a cash deposit. I’m now afraid about depositing more than $ 20 in cash because the ATM will either not take it or eat it completely, which prompts a 20 – 30 minute phone call to report it and get it sorted. Your phone Customer Service is fantastic, don’t get me wrong — but it’s a waste of my time to have to call because your machines are not cooperating.
Please, please, please, Chase, recode/​reprogram/​JUST CHANGE the stupid ATMs so I can make a cash deposit after hours. I’m so frustrated by this I want to change banks.

This branch encompasses a small-​town-​service-​attitude! Each and every team member continually delivers great service. This has been my branch for over 6 years and I have never experienced anything but helpful associates! Jeremy has serviced my accounts and always goes above and beyond. I value this branch!

Worst customer service ever. I’m moving my accounts if they feel that their tellers can have an elitist attitude.

Jeremy Stark is the man.
I came here to redeem my $ 300 promo for opening a checking account. Pretty simple, and not much room for customer service… or so you’d think. Jeremy is very courteous, professional, yet casual and down-​to-​earth enough to give you advice and information that’s highly relevant to you. He’s so chill to talk to, wasn’t hurried at all, and will go into talking about other things like taxes, trading, retirement… He takes feedback of lack of tellers of other branches very well.
And he did all of this while being quite sleep-​deprived. Great professional, great person. He’ll take care of you. I’m sold for life, basically. To him, not necessarily Chase. But you can’t take away anything from Chase for hiring him, having good management and hiring practices. So good on Chase too. It seems their Unilocal ratings are generally higher than other banks’ ratings. So there must be something seriously systematically good going on. I probably got a small taste of it.

I usually enjoy banking with chase but today I was disgraced with an extremely rude Asian teller at this chase. Will go across town next time to avoid her.

I have my mortgage with chase and these a holes won’t stop calling me to try to get me to refinance

Can’t deposit cash… new Chase policy. Had to go get a money order (spend $ to deposit, how crazy is that?). Customer Service boot camp sorely needed at this location…

I Ran out of gas in mission viejo I live in fountain Valley I went to go get gas and I had left my card at home luckily I was next to the chase bank walked inside with my ID I had a check pending money hadn’t cleared to find me $ 30 to get me on my way after hearing my problem awesome save my day you’re awesome

Yassar helped me out even though I got to the bank right as they were closing, he was so nice and took care of everything for me, it really made my day and my whole week better because it’s hard for me to make it into the bank since I work mon-​sat.

It’s always a bit of hit-​and-​miss with Chase branches. I’m a Washington Mutual adoptee. I’ve been to several that treat me like a kindergartner or the employees are breathtakingly incompetent.
And then I found this branch. Some of the faces have changed in the last 18 months or so, but this is still my favorite branch. The tellers are very good with faces, and usually names, and seem genuinely happy to see you. And, more importantly, they are well trained and efficient. Because of the good training, I think Mehsood (sp?), the assistant manager, needs a plug.
And to top it off, I left my cell phone at the branch. They secured it and gave me a call to retrieve it. In another Chase branch, a year later, a similar thing happened, and the employees professed absolute ignorance, and got a deer-​in-​the-​headlights look when I asked them to review the security footage or send it to the Irvine PD. Point is, THIS Chase branch had the layout and professional attitude to do the right thing.

Amazing customer service!!! Thanks Jeremy!!!

I have been to this location many times before and I always get great service and its fast too. I haven’t witnessed a long ass line compared to other Chase branches around Irvine. The tellers are always polite and all of them greet you the moment your foot touches their floor.

This branch of chase bank has provided me with my best banking experience to date.
Currently I use the chase bank located on Jeffrey Rd and Alton Pkway, and there is next by coffe bean and Wallgreen Pharmacy. Tons of parking is available, the bank teller here are friendly and extremely helpful.
Anytime i came here it seems like they actually want to help you more and more. have you seen that at any other bank doing that? I always get referred to some long line of customer service, but not at this place.
They truly help you here and it’s the best Chase branch I’ve ever been to. This is my favorite branch in OC, CA…

NICE — that’s the first thing I think of when I come to this bank. I’m not sure if it’s just all banks in Orange County when compared to Los Angeles (where I live), but it seems like everyone at this Chase bank is so damn nice!
There is always someone that greets you when you enter and they seriously go above and beyond to help you with any banking request or need.
This location is also great because there is almost never a wait and the few times where there were more than 2 people ahead of me, someone else would quickly come to help out.
A++ Customer Service!

Used to frequent a couple different Chase branches in Irvine, but this has since become my preferred location.
There’s always been numerous people greeting me when I come here (usually the same faces too, which is great). What I like most is that if I have a question, I can just sit down with one of the specialists while they make a deposit for me.
I have yet to see crowds and long lines at this location, but then again, I don’t usually drop by during rush hour.

Definitely visit this location if you’re looking to open a personal or business checking/​savings account… and for all your banking needs. Their tellers are great, but their personal bankers (and Branch Mgr) hold themselves to a gold standard.
This is 5 Star Update for the service I received from Eamon Moghimi and Yassar Mahmood in early January of 2012. They were kind, patient, helpful, personable, and friendly. But everybody who works this branch is very pleasant, including Dena, the Branch Manager, who is obviously doing something right — hiring the talent and keeping the existing employees trained well. You can tell, even after a brief conversation with her, that she stands in front of the CHASE commitment to its customers.
I love it when you can walk into a bank and the Personal Bankers give you that feeling of «this bank appreciates your business,» — whether it be it in lending, checking/​savings, investments, etc…
Thank you Eamon, Yassar, and of course Dena for the continued excellence and for striving to take care of your clients… if other banks shared that same enthusiasm when it came to helping people, the world would be a better place. I’ve been to a TON of CHASE branches all over the States and of course in SoCal. Like I said, if you’re looking to open an account in Orange County — make the trip here — these guys will do what it takes to in order to take care of you.

Wonderful service! Sat down with Jeremy with little to no wait. Everything was explained to me and everything I had questions on they had the answers right away. Their personal bankers are well educated which made things a lot easier on me. Jeremy defiantly helped me a lot with switching over to Chase. Wonderful branch with a wonderful staff will defiantly do my banking with their branch

I am torn between giving this 3.5 or 4 stars. This is a smaller location in the Oak Creek shopping center along with Gelson’s, Walgreens, Ace Hardware and Pei Wei restaurant. I like coming here because there is never any wait (versus the branch on Barranca).
They only have two tellers. The manager Jeff is very nice and professional. His employees at the desks always greet the customers walking in. BUT (yes, there is a but) the tellers are not as friendly as the rest of the staff. The older lady teller, I prefer not doing transaction that involve talking with her because … she is hard of hearing and I really do not feel comfortable yelling out my account number or social or amount I want to withdraw.