Chase Bank

What is up with the «excessive activity fee» that Chase has been hitting me with lately? I only had one transaction during one day and *bam*, $ 10 excessive activity fee. Then another day with a couple of transactions and then *bam* again, another activity fee. So I can’t narrow it down on when they charge this mysterious fee. Those fees were charged three days apart. I’ve been with them for a couple of years already and haven’t seen this fee until recently.
Over and above the aforementioned, I find the tellers at Chase pretty unhelpful generally, and the lines (when I go inside a branch) way too long…

Just your average old bank. Stick your money in. Pull it out when you need it.
Things to do:
1.) Use this place to store your monies so it’s not under the mattress.
Things not to do:
1.) Opening an investment account would be moronic. 1.6 to over 2% in fees from funds that make you maybe 5% at most on average. Meanwhile, you could go to Vanguard or Betterment and make 7% gains on average with 0.35% in maintenance fees.
2.) Their safety deposit boxes aren’t secure here. They have the illusion of security though, and they’re very small. You’d be better served buying a small safe on amazon and bolting it into the ground at your own home.

If you have time extra to kill and use Chase I recommend this location. Seems there’s only one teller working. If you don’t need a teller I highly recommend the ATM. If you’re prepared to wait 15 minutes to talk to a teller then this is your place. There could be 5 people waiting and only one teller.
There are people in windows but they always have the «Next Window» sign up. I am forced to talk to the teller and wait due to my banking needs. If I could manage my needs through the ATM I would. I contemplate using other branches but this is the only one in my location.
The staff doesn’t seem to smile too much. A little joy can make up for the 15 minutes they keep you waiting but no. I try to avoid this location if I can.

I normally don’t review banks as I usually get decent enough service. This is the first time I came to this branch. There was only one teller working and someone else who normally doesn’t work at the teller jumped behind the desks to work as well. Waited 15 min to make change and a deposit. My teller Brenda was extremely slow at counting and it took some guidance from me to explain what denominations I wanted even though I had it pre-​written. By the time I left, she had given me attitude. The non-​teller beside her was nice but also slow and wasted time with her customers. I will never come back.

The manager works hard, but this place is just understaffed. Even in non-​peak hours, I spend a lot of time waiting in line.
That, and they just canceled everyone’s debit cards who don’t have the new chip… do they not realize the inconvenience?

Very happy with Chase bank, their business bankers are awsome. Been with them since it was WAMU and hopefully they’ll be around for good. Would of gave them 5 stars if they didn’t charge me any fees but hey, its a business to.

Great bank, with great customer service. I love this location and the wonderful customer service I’ve always received. Very rarely is there an issue with the service, although sometimes they’re short on tellers, but it doesn’t happen often.
The location of this bank branch is in the Crossroads Shopping Center in Irvine. The shopping Center is a great shopping center for nearly all your needs. Anyhow, like I stated, sometimes it can be short staffed, but it’s very rare.

This location is the largest in the area. That being said, it has it’s pros and cons. There are plenty of resources available here, including the availability of licensed financial advisors and the nice waiting area (free coffee).
Location: in the same plaza as LA Fitness, near California Fish Grill. Parking is plentiful and easy to find.
I have only had experience from their tellers and personal bankers. From what I’ve experienced so far, I have not had any issues with them. A little pet peeve of mine is the wait time if you come in the afternoon or evening. I recommend getting here early, at least before 10 am.
I like Chase because of their customer service. If you’re not happy, you should tell them to make it right for you: P

Clowns at this branch. Told to come here to obtain our ‘free’ deposit box when they have none. What a bunch of complete morons.

I only come here because Kyle Hu works here! I met Kyle when I had just turned 18, started college, and moved out into the real world. He helped me with my college checking account and taught me how to use quick pay for my rent. He was really great with helping me understand terminology, bank jargon, credit, etc (being an adult). He was very patient and answered all of my questions. Believe me, there were a ton of them. Anything bank related, I knew that I could always give him a call and he’d help me directly or help me get to the right division.
Just recently, I graduated from college and got my first full time job so, naturally, I got in touch with Kyle and he helped me figure out direct deposits and savings accounts. From my understanding, he now works with high balance accounts (and the good Lord knows that’s not me) but he still provides the same great service to me, my family, and everyone I recommend… even if we’re all dirt poor! He is definitely a loyal asset to every branch he’s at and all the people who are fortunate enough to be his clients.
I recommend Kyle to everyone I talk to, even if they don’t even bank with Chase. That’s just how high an opinion I have of him.
I also love CA Fish Grill (which is, like, 2 ft. away) so my rating of this location is biased.

Quick courteous service. Always have complimentary coffee and ice water. 2 walk up ATMs outside.

Very pleasant staff/​tellers to deal with.
Once when the line was long, the manager actually walked out of her office and opened a teller’s window. Never seen that at any other bank.

Always so friendly when I go in there and quick when I’m in a hurry! This is my favorite Chase!

Viviene Ong is the person to talk to. She is very helpful in every concern i had! Keep it up!

Completely frustrating service. Was given incorrect information about traveler’s checks and wasted 45 minutes only to realize that non customers can’t even buy travelers checks from them. Also ridiculousness fee per envelope even if I COULD buy them from Chase. Will not be back.

Great customer service and their kiosks are really helpful. I forgot my card but wanted to make a payment so there’s this small window in the far corner for an actual teller. The teller was very helpful. It is weird tho to not see any tellers but an entire row of kiosks. I guess that’s the future for ya.

To me this Chase location looks so tiny compared to some other Chase banks I’ve been. However, this bank was never busy at all, well at least from my experience.
I like the fact that it’s located near, or I meant not too far from my work. I mostly use the, atm’s they’re very convenient to use, especially when you are in a hurry, as I am, as always.
The parking is plenty– shared parking structure with the other establishments in the area.
I would always be a Chase customer– a loyal one, until the end of time.

I hope my opinion doesn’t change but it was super fast service!
I needed my account info for direct deposit and I was in and out in maybe 4 minutes, literally. The customer service took care of it; I didn’t need to talk to a personal banker.

…she take the money when I’m in need!
This branch always gots the friendly faces!

Why am I reviewing a bank?
The only reason is so that if you’re in the area, and you want free goodies and drinks, this place offers them up like you’d have to see to believe. From water to Hershey’s kisses to lollipops … it’s there for the taking.
I’m not a Chase customer but a friend is who needed to do some business there before closing. I also noticed that it was six and there wasn’t any urgency in locking the doors making you feel like you’re not welcome. So, I guess there’s reason number two.
Anyway, it’s not every day that you see a bank giving things away for free these days. So, I thought I’d mention it in a review.