C & R Drains

This company is unorganized and has terrible customer service. My HOA bills us $ 100 if we don’t make an appointment by a certain date to have our drains cleaned. I called and made an appointment but, C&R Drains lost any record of it. And is now billing us $ 100 for their mistake. Even after I told the very rude receptionist that their company had a guy come out and snake our drain, and described the experience in detail. She wouldn’t budge an inch. In my opinion, a good company that wants repeat business would believe the customer and wave the fee and not think twice about it. Not C&R Drains. Lastly, I could hear people arguing in the background while I was on the phone with the incompetent receptionist. I would not recommend using this company.

This company has the worse customer service I have ever experienced. It’s so bad, that after I had a conversation with the owner Kim, I decided to sign up for Unilocal to make sure no one else is ripped off. We are forced to use this company because our HOA contracts them. I will be urging my association to add a new plumbing company. I spent close to a grand on having C&R Drains fix our plumbing issues and they left us with a leak in one of our tubs. I called and asked them to come out and fix the issue. I requested an appointment after 4pm since I didn’t want to miss anymore hours at the office, they said no. They would be at our home between 2−4pm.The technician showed up after 5:00pm! The tech informed us that we needed new parts that would cost around $ 30. The tech said he would check to see if he had the parts we needed in his truck and let us know. When he returned the tech informed us that the owner wanted to charge us $ 100 for the parts plus labor. I called the owner Kim and she was rude and abrassive. We decided against getting any further work done since she was obviously gauging us on the bill. The tech put on the old parts and then informed us that the parts were now stripped. So we went from a leaky tub to a tub we cannot use!!! Do not hire this company!

My sink disposal broke and I didn’t know how to find a good plumber since i don’t live in this area full time. I called at 930pm and she said that they would call me back in morning between 8a-​9am (which they did! one point). They were able to come out within 1 hr of our morning phone call (second point) and Juan (?) came with little booties to protect our floors (third point). He saw the problem with the disposal, gave me an estimate that guaranteed his work to be under 1 hr ($ 132/​hr) which I really appreciated (fourth point). I cannot stand open ended laborers who work by the hour and can work as slow as they want on your dollar. He finished the job in about 30 minutes, took his booties and stuck them in his pocket (which I thought was thoughtful instead of using our trashcan) and disappeared into the distance. It was a great experience and I don’t think I’ve ever had a great experience with a plumber. Highly recommend them!!! And to top it off, they accept cash, checks, AND credit cards, even AMEX!!!

Our association contracts out to C&R Drains so they were the ones that came to fix a broken pipe problem we had over the summer. Very professional, polite, friendly, thorough and neat. They originally thought we had a slab leak, had to saw through the bottom of our bathroom vanity, jack hammer the concrete underneath, and cut a hole in the dry wall underneath our stairs, big enough for someone to crawl through. Despite all that, they were very neat about their work, always took their shoes off before coming into the house, put plastic down around their work space, and cleaned up after themselves. They ended up being at my condo for about 3 or 4 days working on this one problem.
I think they might be a little more expensive than most plumbers but I was impressed with their work and liked all of the different plumbers that got sent to my condo (3 or 4 total). They don’t mind you watching or asking questions and they will explain to you exactly what is going on and what they have to do. So when we had another plumbing problem today, not association covered, I didn’t hesitate to call them. So happy with their work that I had to get on Unilocal and recommend them.
Special thank you to Adrian who came by today. He cleared up our clog in time for us to make dinner reservations for NYE.

Our HOA sent someone out to check on a leak in a shared wall. I had asked them to give me a 30 min notice before the plumbers show up so I can get back from the office.
The receptionist called me around 11am to confirm they would show up between 12 and 2pm same day. About 11:30am, they called me back to confirm the ETA of 12:15 — 12:45pm. To my surprise, the doorbell promptly rang at 12:16pm!
C&R already earned a 4 Star at this point.
The plumber was very polite, introduced himself (Adrian), and again, to my surprise, kicked off his work boots outside the door! Again, another Star.
Adrian was very thorough in his inspection of the area, asked me a few questions, and spotted the problem (leaky water heater drained into the wall).
Adrian promptly gave me a quote to replace the heater and did not pressure me at all into committing.
After compairing a few prices online I recited to have them replace my water heater. The scheduling and repair work were also great. They arrived on time and were very respectful of our property and cleaned up really well after the heater was replaced. He even took time to explain some of the safety features I need to be aware of.
Overall I would highly recommend their services. Great work.