Big 5 Sporting Goods

DO NOT TRUST ANYTHING YOU BUY FROM THEM. They sold me a new tent that had no poles. Drove all the way to Death Valley and opened up the new tent and there were no poles, so needless to say this was a huge inconvenience and it could have been super dangerous. The assistant manager had no sympathy when I returned the tent. I call the national customer service and they apologized and only offered a $ 20 store credit.

There is some kinda big clearance sale going on… Floor space is at a premium and the store looks very… Packed… Not cluttered or hoarder status, but there is definitely a lot of merchandise… Sale prices are good… The guy at the register, blue/​tealish shirt… To match his awesomely blue eyes… The kind of eyes that speak to you as if dreaming on a midsummer night… But I digress… He may have been a manager of sorts… He treated my wife and I kindly… If we were area residents, just his customer service skills would keep me coming back for all of my sports equipment needs…

It’s a small space but pack with goodies and this place is my go to for ammos…

Big thank you to cashier Robin! I went in looking for the iron man watch for a friend. She was very helpful. I couldn’t pull up my email coupon on Veterans Day and she used her discount for me. I love stores that care about getting the customer the best deal they can.

Big 5 manages to pack a lot of sporting goods, clothes into a small space. There’s a fair amount of clothing and equipment for most individual and team sports that you might want.
Their best selection is in the shoe department where there actually seems to be almost as many shoes as in the larger stores.
There is always a friendly employee nearby to help out. At the larger stores you often have to wander around to find someone to help.

Update: Today I went in and I found it to be very organized. The staff was very friendly and helpful, and there is a huge clearance sale going on this weekend. Perhaps the change had to do with coming in in the morning.

I don’t usually write reviews on corporate stores unless my experience sucks or is great. Luckily, today it is the latter. I was very satisfied by the service, selection, prices (especially the sales), and courtesy I received. You definitely want to look at their sales flyers and online for coupons as they even put ammo on sale. I also noticed their gun cases and ammo boxes were the same as or cheaper than on
.
I don’t really have much more to say other than the manager, cashier, and person in the shoe department were all great. I was instantly met with assistance and I had a good time chatting with the employees.
And remember, support your local economy!

I came by this Big 5 because my friend mentioned they had a sale on ammo, so I thought it was time to stock up. The sale prices are very competitive.
Right away I was asked if I needed assistance, which is highly appreciated. They got pretty busy while I was shopping there, so when I needed more help it took a few minutes, but that’s OK with me.
The store is well organized and clean, so finding what I needed was a snap. After I chose my merchandise, I was immediately checked out and on my way.

I had to make an exchange of a big ticket item (I had my receipt) and they were really helpful and courteous helping me find a great replacement of my item. They were busy, but I did not feel rushed and got all the help I needed in the different departments I needed. They have great sales too, check out their weekly ads! I buy most of my sporting good from BIG 5. You can also sign up for their email and get special coupons as well a 10% off coupon even on sale items! Can’t beat that!

Had an absolutely horrible experience here.
To start, their time on their Google Page was wrong and accordingly I sat outside the store for 35 minutes waiting for them to open.
Secondly, I walked in and couldn’t find a thing. It is a tiny space with way too much and very poorly organized. Socks weren’t in one area, baseball pants were a disorganized mess and small things such as eye-​black were impossible to find.
Third, as I walked around helplessly trying to find items employees walked by and around me without a care.
Fourth, when I told the cashier about the store hours problem he simply told me, «not my problem» then checked me out.
Fifth, the same cashier who told me he didn’t care about my wasted time then told me I was good to go. When I started my car he had run after me telling me that my card had not gone through. When I reparked my car and walked back in he was on the phone getting ready to report stolen goods.
Sixth, when I told the manager of my two problems he simply said, «sorry but you didn’t pay and the website isn’t my responsibility.»
Seventh, I called customer service and left a message. Was called later that day but was unavailable in a meeting. When I called him back, here was our conversation:
Ted: The Google page isn’t our responsibility, we understand it is wrong but our site is right so, sorry.
Me: Anything attached to your company name is your responsibility, I work in digital marketing and know the importance of keeping all pages up-​to-​date.
Ted: Sorry, it’s Google’s fault.
Me: Well, forget about the time, I am honestly more frustrated with the customer service inside the store (goes through story).
Ted: We have looked into the event, and would understand if you don’t want to do business with us anymore.
Me: Is that it?
Ted: We have looked into it.
Me: So you have had other problems there?
Ted: We have looked into it and are satisfied with our findings. It is your choice to not shop at Big 5 anymore.
Me: Are you saying I was treated correctly?
Ted: We have looked into it and are satisfied with our findings. It is your choice to not shop at Big 5 anymore. We talked to several people there.
Me: Are you saying I was wrong in my anger?
Ted: We have looked into it and are satisfied with our findings. It is your choice to not shop at Big 5 anymore. I will leave it at that and hang up.
Me: Really?
Ted: [HANGS UP]
I really don’t even know how to react to that other than to write a review and hope the best for anyone else that deals with Big 5 customer service.
NEVER SHOP HERE… OR WITH BIG 5 IN GENERAL.

I had the pleasure of working with the store manager Chad. In fact all the employees I have interacted with here were great. Awesome customer service. Recently, I bought a knife that I wasn’t too happy with, but I threw away the receipt. Chad allowed my to even exchange it for different one. I always check Big 5 first before any other sporting store. When there are sales you can get great prices. Yes, some people say the selection isn’t great, but for me I’d prefer a better deal over selection and almost every time I’ve found what I needed here.

I’ve gone in this store several times, and if you’ve frequently shopped here you would know how bad the customer support is. Most of the time the cashier is wandering off, I won’t say that anyone actually offended me, but I will say the majority of the workers really don’t seem to acknowledge you. It’s the only thing that bothers me about this store and I’m amazed it’s still in business.
Most of the items go on clearance because of this, and it’s why I actually do shop here because those clearance items are great deals. I don’t mind the poor service if I can buy an item 80% off. Otherwise I rarely waste my time with this location.

In this sports store, one can shop for a variety of sports supplies, whether it be shoes, punching bags, camping supplies, and so on.
In comparison to larger sports supply stores, this location appears to have a limited variety of items, somewhat comparable to an outlet mall (though unlike outlet malls, they do have a warehouse and a slightly wider selection of items), and the clearance and bargain items (mostly shoes and apparel) are spread throughout the store. However, if one is hypersensitive and requires something specific, then one would be hard-​pressed to find an item that suits one’s needs here.
In comparison with other stores, though, the low ceiling and outdated paint job of the store makes it feel as if one is entering a low-​end store (although with all of the clearance items, it does match the theme of affordable items). It feels kind of boring for those that window shop, but if one comes in knowing what one wants, then it would be best to get it before everyone else falls asleep from the dull, gray walls.

The staff is friendly and the prices are competitive.
I also believe they do not have a date limit on their returns which is pretty awesome. I found the sales people to be friendly and helpful.

Gone to this store twice. Both times I stood by the guns and ammunition area waiting for assistance. Both times Big 5 Employees passed by without acknowledging me. I ended up leaving both times and figured my money was better kept in my pocket.
Is it too much for employees to ask one of the following:
«Do you need any assistance?»
«How can I help you?»
«Can I Help you find something?»
etc.
Not difficult at all.

t’s a small store in a center with a crowded parking lot but you can find some good deals here.
They had Ah-​dee-​dahs jackets on sale. Their punching bags were less than what you’d find at Sports Authority. They also had quite a few shoes on sale.
For those of you with an edge: Guns… I think they’re airsoft? Lots of guns here. And knives… lots of knives… some BIG knives…
I think it’s a great store if you want a quick purchase but if you’re looking for a huge selection, you’re better off in those larger sporting stores.
Service is excellent. They greet you upon entering, ask if they can help with anything while wandering… and checking in on Unilocal… whoops…

Friendly attentive staff, and a standard Big 5 selection. I went in for a Yoga/​stability ball and was pleased to find it on sale for about $ 12.

I walked in here and got smacked in the face just by the sheer concentration of sporting goods in such a small store — it kinda made me feel a little overwhelmed. But once I got oriented, it actually wasn’t bad. A little crowded yes, but there was barely anyone inside so that wasn’t a problem (though I wouldn’t necessarily consider that a good sign either).
Came to get some bungee cables and they were über cheap compared with target (Target had a set of two for $ 9 and Big 5 had a set of eight for less than $ 5). Quality is great for its purpose.
The checkout line was a little on the slow side. There were two people ahead of me, one of which had a more complicated need at the cashier. Ended up waiting about 5min to get through the person ahead of me — and they had a lot of employees just standing around. They could have easily knocked out the line by opening another register.

I want to like them, but ammunition prices are twice the price they should be, and the managers are completely ignorant of gun laws.
Example: ammunition price for 45auto is $ 58 for a box of 100round Winchester White Box that can be had for $ 30 to $ 36 at your local gunshop or Wal-​Mart. Big price gouge.
I think Big5 corporation teaches managers incorrect information as well about DROSing. So much so that they’ll deny a purchase if they don’t understand the difference between a legal current address and a primary address:
Yes, Manager Chris, I can live in my Condo in Irvine and work nearby, while my weekend and current address of 22 years is in another city, of which is listed as my primary address/​homestead. You see Chris, what I need to prove on my DROS is proof of California residency. Not that I need to have every property I list on my license.
But Chris knows better than every FFL I’ve ever worked with in Orange County, Los Angeles County, San Diego County, and the California Department of Justice. It would have been nice to give Big5 business for once, but I guess, I learned why I need to continue working with real FFL holders rather than an unknowledgable manager at a Big5.
Cannot recommend this store.

This is one of the smaller sporting goods store around here, but it feels overwhelming once you enter. There’s a lot of stuff in here, and I didn’t know where to look (I wanted to check out the golf section for hubby). The few salespeople at the front greeted me, but didn’t ask if I needed help. I must’ve looked like I was on a mission with their ad in hand.
I walked down the left side of the store first, which mostly had fishing equipment. I didn’t know people in my neighborhood were avid fishers. I then cut through to the right and finally found the golf section. I found what I was looking for, but it looked a lot cheaper in person. Okay, it was cheap — automatic return putting cup on sale for $ 10, which looked like the automatic function would break after a couple of uses. Actually, majority of the stuff in the store looked like they were generic brands made in a country known to mass produce products (I’m not criticizing any country, I’m just talking about outsourcing). I didn’t see any big name brands, and if there were any, it’s like one item here and there in each department.
Perhaps for that very reason, the prices are a lot cheaper than at Sports Chalet or Sports Authority. I can see this place being convenient for kids’ sporting needs or for those who are starting up a hobby that they are not sure they will continue. However, I’d rather go to the bigger sporting goods stores where they carry brands that I know are reliable and durable.