Jo-Lin’s Bridal & Formal Wear

We were looking for a prom dress for my daughter and were so over the snooty attitude in the pageant dress boutiques (we are not pageant people). Everyone at Jo-Lin’s were so kind and patient, no attitude, just great service. And the dresses were stunning and we were treated like our business mattered to them. We will be back.

My experience here was horrible! First off they don’t take appointments so it’s like a free for all. Then they only have one size in all the dresses so if you aren’t a size 2 (I’m a size 10 so not that big) you can’t try anything on. The lady that was with me kept saying oh well this is how it looks on the model so if you really like it we can order the size you need. Well yeah of course you can order the dress in my size but I’m not going to buy something I can’t try on. The associate also kept bringing me the same variation of the same dress.

I got my wedding dress as well as my bridesmaid dresses here. The dress was exactly what I was looking for– right price range and all. The shop owner is a nice lady to deal with. There was a fair wait time for the dress to come in, but this is normal. That is where the positives end. Once the alterations process began, it was all downhill from there. The communication was very poor. I called 3 times asking if my dress was ready (it was well past the date they had given me) and on the THIRD call they told me I had to make an appointment to pick my dress up. Not only was the communication very poor, but so were the alterations. The beadwork that was added fell off and we had to fix it, the bustle was done incorrectly and didn’t tie up properly at my rehearsal, and they didn’t even bother to steam my dress! It was full of wrinkles! If all of this wasn’t bad enough, my dress was ready so far past when they told me that I had to cancel my bridal portraits!
I’d say you’re good to buy a dress here, but DEFINITELY get someone else to do the alterations.

Jo Lins is awful! My brother got married Saturday and only one tux actually fit, and his shoe fell apart during the ceremony. We literally were snipping and sewing tuxes ourselves just to make them presentable. One guy fit six full sized towels in his jacket!
The worst part was that the owner didn’t take responsibility or try to fix the situation. It was OUR fault that we didn’t tell her soon enough that they didn’t fit. One of the groomsmen came from Japan!
No Sorry, no ownership taken for the situation– this is NOT someone you should do business with!