Enterprise Rent-A-Car

I have had the pleasure of using this branch several times. I’ve dealt with almost everyone in there and there is only one person I have ever had a problem with. Her name is Lacey. She isn’t professional nor does she dress like she’s in a professional workplace. Literally every time I go up there she is wearing LEGGINGS with some kind of boots and her hair looks as if she hasn’t groomed in weeks. Normally she would fit right in at a place like Rue 21 however she REALLY stands out in the office because everyone else looks clean cut and professional. She’s also loud and almost condescending.
Other than that, the service I receive from other associates is phenomenal. Ashley, Toure, and Katie are awesome managers that keep that place running smooth as can be. The guy I usually work with is Jonte and he is always pleasant and gets me in and out as quickly as possible while still being detailed in his work.
I used to go to the Enterprise on Greystone because it is closer to my home but I followed Toure because let’s face it– good customer service is hard to come by nowadays. Even though he has passed me on to his associates I know I am still in good hands and that makes me comfortable with spending $$ (which is a great thing for Enterprise!)
All in all Enterprise, you are doing a phenomenal job at this branch. It would be 5 stars if I didn’t feel uncomfortable when I walk in. My only complaint — get some more training for the associate I mentioned above. I’m sure that management has tried to fix that problem but maybe she’s just an associate that doesn’t care and thinks she can do as she pleases. At least that’s the vibe that I get from her.

Been renting from this store EVERY WEEK about nine months straight for my small business… UNTIL TODAY! A woman by the name, LeeAnn W. Pan****** (that’s enough for them to know who she is ;) who is an «Area Rental Manager» decided to join in on my conversation with another employee who was trying to help me understand how the billing is done. She immediately came in with a rude and highly aggressive tone. Rather than learn about the situation and RESPOND and possibly help, she elected to REACT and come in with both guns blazing. This woman should not be allowed to interact with customers. I paid the balance and left the car there. She just cost them an untold amount of future rentals as I have every intention of continuing a weekly car rental for the business and business is good. I’m giving them two stars instead of one only because until she showed up I’ve always had great service.