U.S. Bank

I’ve never really had an issue with the bank itself. It’s a bank. The hours are inconvenient like every other bank in the world, whatever. The staff is just as competent as any other establishment, they sometimes know what’s going on and sometimes they don’t.
This particular location has an ATM drive through along with a face-​to-​face little drive through area as well. I’m one of those people who just happen to be uncomfortable shoving cash into an envelope and feeding it to a machine as a deposit at an ATM. I don’t know why, something about ATM gremlins that I don’t need to get into right now.
Anyways, the past two times I’ve been through the drive through have been a little frustrating. My first bad experience started with pulling up to find the woman inside busy with a stack of overwhelming paper work. She says to me, «It’ll be a minute.» I nod, assuming she meant literally one minute, maybe even less than a minute because something that happens. BUT NO. Six full minutes ticked by as she shuffled papers around, only taking the time to glance up ever so often and making sure I could visibly see the disappointment on her face when she realized I still hadn’t driven away defeated. I’m fine with uncomfortable silences but not when I’m under the impression that I’m supposed to be receiving some sort of service. Six minutes is a long time, especially so when I was offered no explanation of why I’m being ignored nor any reassurances that she is aware that I am waiting an abnormally long amount of time, nor an apology. Nope. She finally finishes up and takes care of my transaction in seconds and turns back around without any closing line. Either she hates her life or she wasn’t a staff member at all and was actually robbing them while wearing a very professional outfit.
The second time, I arrive at the ATM at 8:28AM. I see that it opens at 8:30AM. There are two women inside, they both see me arrive, one actually makes eye contact with me. Somehow, they both simultaneously decide that neither of them wish to acknowledge my existence or interact with me at all until they are absolutely required to do so. They continue chatting to each other about their children or their pies or their affairs or whatever it is other women talk about with each other. I understand that I was 2 minutes early. I can tell time, I graduated elementary school. In elementary school is actually where I learned basic manners. I found it very off putting that neither one of them thought to make the tiny amount of effort it would have taken to just be nice, you know? To maybe provide the services that they alone have available to me. I take fault in being 120 seconds earlier than when they expected to have to start doing their jobs but I would have really appreciated any sort of verbal validation that they realized I was waiting. They could have said that their computers don’t turn on until exactly 8:30AM, anything really. Anyways, they didn’t help me until 8:32 and my caffeine hit me right in the middle of that little time span so I must say my gears were definitely grinding.
US Bank ladies, ya’ll need to attend a service excellence seminar or something. I should have risked using the ATM because it actually made my day worse realizing that there are people working for the bank I entrust literally my entire savings to that have no respect for me as a customer, let alone as a person.
Everybody else I’ve come in contact with inside the bank is lovely though!. Perhaps a management level motivator would be a good idea for those out in the boonies ATM machine, far from their boss’s watchful eyes, getting away with being borderline rude to me when all I want is to give them my money. Maybe they need to be held a little more accountable, perhaps a few surprise visits from their immediate supervisor and a few «be a good person» lectures from my terrifying grandmother.
Also, they don’t give out candy like other banks which is outrageous.