Keystone Property Management

The management is very kind, but they don’t really know what they’re doing and are pretty lazy.
I’ve asked for maintenance to come to my apartment for the same issue (and then the issues have been accumulating) and they have promised each time to come during that week. I called 2 months ago and none of these issues have been resolved, even after my follow-​ups.
Also, they don’t maintain their buildings very well. Before I signed my lease they said that they have a security guard and cleaning service that comes every week. NOPE. There have been break-​ins, homeless people sleeping on the property, and it’s absolutely filthy.

Even if it is literally the last apartment in town, you would be much better off just living in the Ped Mall. That sounds like an exaggeration, but I assure you it is not.
I’ve lived in this apartment for about 6 months now, and having lived in another college town I was aware of how awful some landlords treat their tenants. These guys take it up to a whole other level! Allow me to list a few of the ways Keystone has disappointed me:
1) They held on to my security deposit and first month’s rent and cashed it with my second month’s rent, causing my account to be overdrawn. Then they started the eviction process without even informing me. Thankfully, I worked it out, but really?
2) The sliding door was completely broken, and I called them about 25 times to replace it. Finally, they came to «repair» it. Even the repair man said Keystone is bulls**t. Keystone literally sat with their thumbs up their butts for months simply because I asked them to replace something. Then they don’t even replace it! The repair man used the words «total loss» and «I’m not a miracle worker» but apparently Keystone knows best.
3) The apartment complex might be the cheapest one ever built. Nothing works, the plumbing explodes regularly, and everything was built to be cheap, not to work. This place is a dump and I guarantee nothing is to code. Thank god the contractors they have are competent. I’m surprised Keystone hired anybody who takes their job seriously.
4) Like Jessica D said, they show up unannounced to yell at you.
5) They were really easy to get a hold of when I was looking for an apartment, but after you sign the lease they become ghosts. Zero followthrough, zero customer service.
6) They realize they suck, and have given themselves a 5-​star review on Google. Everybody else has them at 1.
This list is far from comprehensive. I have multiple times considered moving out and living in a tent with the Occupiers. It seems better than this.
If you have a chance to live in a Keystone managed apartment, pass.