The Fixery

Excellent service. Advocated for me with suitcase manufacturer when the customer service for the mfg was not very helpful. John at the fixery got a very positive and fair outcome for me!

I have been using the same old Samsonite luggage for almost 20 years. On my last trip to Europe, the cobblestones finally reduced one of the wheels to bits. After arriving home I planned to replace it completely, but after looking online I found this place. They were able to replace both wheels for $ 65. — and since that was the only issue, it is back to being as good as new.
They also offered to repair the luggage and ship it to me, but I opted to pick it up since I had the time — but it is good to know you have that choice.

I am currently a flight attendant. .I have a travelpro roller board. as most of us in this industry know the handle on those bags are not the best. I had to take my bag to this luggage repair in inwood. first of all it was under the 3 year warranty. .the gentleman with the red hair at front desk. gave me such a hard time. .they wanted invoices from travelpro and from HPI. then the owner was very nasty and loud taliking. and very disrespectful. .the whole deal was they wanted me to pay to get it fixed first and then get reimbursed. .BE VERY CAREFUL.
We went back and forth. must of made 20 calls or better. .till they finally fixed it then he tried to sell his bags he had. like «Let’s make a dealer u kidding. would never go back rather buy strong bag. it’s a great company. more money yet long run worth it. don’t go to this place spread the
word flight crew.

I had a Mandarina Duck suitcase that needed repair, after one of the handle stays was ripped off by luggage handlers at LAX. The company don’t have any service facilities in the US, so I emailed their Rome office asking for assistance. Being Italian, of course, I heard nothing: presumably they were too busy sipping a latte macchiato somewhere, or voting for their fourth government of the year.
Two weeks, two further emails and two phone calls later, I was referred, finally, to The Fixery — which was, they said, their only US repair outlet. By now the time of my next trip was rapidly approaching.
I rang The Fixery and as I attempted to explain what I needed, a gruff voice interrupted: ‘Put it in an email.’ The guy gave me their address. I told him that I needed it back in two weeks — would that be possible? ‘Yeah, yeah. .. Just send us the email,’ he growled. I thanked him, hung up, and did.
Days passed: no reply. I rang again. This time I got another guy, who seemed several orders of magnitude more cheerful than the first.
Had they received my email? The Mandarina Duck suitcase? ‘Oh, yeah,’ he said.
Silence.
‘So. .. er. .. what’s happening?’ I ventured.
‘We’re looking for the part. We got it in red — but maybe not in black.
Okay, but. .. you didn’t think to email me and let me know that?’ I said.
‘Well, we’re still looking. But we’ll let you know tomorrow.‘
It’s now been another week: I leave for Europe tomorrow. Thankfully, I managed to find somewhere in Los Angeles that fixed it within a day — and did a beautiful job. So, hey, thanks for nothing, The Fixery. You kinda suck.

I am a serious traveler — 200 nights a year. Even with the high end luggage (I am an eagle creek fan) zippers still break. I sent in my bags last week figuring i MIGHT get them in a month.
This morning, I called to ask if they would expedite the shipment.
This evening, I received a shipment notification.
All I can muster up is WOW! THANK YOU!

A hidden gem in luggage repair.
Here’s the thing — no matter what Delta’s latest ad shows (following the really cute little bag with a face that a girl checks), anything you don’t carry on with you will get lifted, tossed, thrown onto a conveyor belt, and generally be treated like an indestructible inanimate object. Because it’s not in any luggage manufacturer’s interest to make an indestructible suitcase, something will get broken along the way.
Now — you have two choices when this happens. Throw the suitcase away or have it repaired. If you saw the damage before leaving the airport, and your airline accepted the claim, then that makes things easier — The Fixery is likely an authorized repair agent for them. If you spent a little more money and bought a Samsonite, The Fixery can repair your damage for a $ 15 warranty-​processing fee. If you have enough money you can throw away any bag that gets damaged, then you’re probably not reading this review.
My experience coming here was a simple one. Delta broke something on my bag, and gave me a claim number and the address to The Fixery. I came in, rang the bell, showed the man at the counter the damage, he took my Delta claim number, address where the bag would be delivered to, and wished me a good day. 10 days later FedEx dropped off a good-​as-​new repaired Samsonite. Top-​quality work, and I couldn’t tell anything had ever happened. With my volume of travel, I know I’ll be back here, and I’ll be glad of The Fixery’s craftsmanship yet again.