Mauer Chevrolet

was told I had a nail in tire that couldn’t be fixed. New tire cost $ 118. Took car to neighborhood mechanic (who has been keeping me on the road for over 25 years), and he fixed it in less than 20 minutes at a cost of $ 15. I’m telling everyone that I can about their shoddy business practices.

My wife and I had a very positive sales experience with Mauer Chevrolet. Brandon Vecere did a thorough and professional job throughout. Both the pre-​sales presentation and the post-​sales delivery orientation were excellent. Mike Hoefler, the general sales manager, was friendly and attentive to us as well. The facility was comfortable, clean and enabled Brandon to bring the cars into the showroom so we could easily see color differences when it was 20 degrees and too dark outside to see paint colors. (We shopped midweek after 5 pm). Overall it was an A+ experience purchasing our new car at Mauer Chevrolet. We highly recommend visiting this Chevy dealership and asking for Brandon Vecere if you’re looking for a new Chevrolet vehicle.
(Independent of the sales experience I personally like the fact that Mauer Chevrolet has given back to the community in a number of ways over the years. Toys for Tots, donation of October profits etc. Not all companies can or will support the community. Mauer Chevrolet is one that can and does.)

GET A SECOND opinion. This place is a HUGE scam! I purchased a car from here and the still tried to pull a fast one on me. Claimed I needed a brake replacement and it was extremely urgent with a $ 700 price tag… went to Firestone and they showed me there was NOTHING wrong with the brakes. What a complete joke and horrible place of business.

Customer service was great. The best part though was the waiting lobby. public use Ipads, free bottled water, cheap vending machines for snacks that take credit cards, 2 big tv’s, comfy couches, phone chargers.

We were extremely pleased with your dealership from the moment we arrived. We were greeted by Mike and Chris in a friendly low-​pressure manner. They found us exactly what we were looking for and made the entire paperwork process (typically the worst part about buying a vehicle), quick and easy. We will definitely recommend you.
Thank you,
Sam Tacheny
Tacheny Exteriors
Owner

2.5 hr oil changes are to be expected… Bought an Equinox last year and it has been acting up but they keep telling me it’s fine. I honestly think they are too busy and don’t really check it all out bc it’s not fine.

I was in the dealership today looking at buying 2 vehicles a Tahoe and a Malibu. Things started out good but turned bad quickly. The salesman in the middle of talking about the vehicles said he would be back in a couple of minutes he went outside with another customer and showed a person a truck then they disappeared and was gone over 25 minutes
. I did hear from him until he called me on my cell phone and asked where I was I explained I was walking around the lot looking for money that fell out of my pocket and I was looking for it while he took off on me. I did lose $ 230 somewhere between the front of the store looking at the Tahoe or inside the store I did ask if anyone found the cash and turned it in because 95 percent chance it was found by employee since there was only 1customer in there. My wife showed up with a cashier check for $ 95 000 for the two cars but would not come in because of the way my salesman just walked away and had no respect for me. We will be going somewhere else. We definitely were not treated as #1 as your slogan says. Losing out on a $ 97 000 deal I guess doesn’t mean much to them.

I bought my Equinox in 2013 and I have been bringing it to Mauer Chev for all the maintenance. Every time I come in it seems to take longer. I now have been waiting over 90 minutes for an oil change and tire rotation. They do give you a free car wash but I think I will not be going here anymore for routine maintenance.

As of this posting, I have been waiting for over a week to get my car back from the service department. I’ll make this as quick as possible.
We purchased a 2011 Cruze one year ago, and brought it in last spring, under warranty, for a noise in the dash. They fixed a loose blower motor and sent us on our way. Over the summer, the noise returned and we brought it back in, but they were unable to hear the noise, much less check to make sure everything was as it should be. We were told if the noise got worse, to bring it back in and they would cover all work as it was previously completed under warranty.
Fast forward two months. The climate control is making all kinds of weird noises, so I set up an appointment for Tuesday to have it looked at. I spoke with Norm, the service manager, who was very impatient and incredibly hasty to get me off the phone. He seemed annoyed at my questions and all-​around wasn’t very helpful.
Monday night, I dropped my Cruze off and was given a loaner. In the past, we’ve been given a comparable-​quality loaner. This time, I was given a Chevy Spark. I’m not so entitled as to feel above driving it, but it really is a low-​end, poor quality, all-​around unpleasant vehicle to drive. Definitely a step down, but I figured hey, it’s only for a day or two, tops.
Tuesday, I had to call them mid-​afternoon. I received no phone call, no correspondence from them. I had to take it upon myself to contact them on the status of my vehicle. I was told that they had ordered parts and it wouldn’t be ready until the next day. I was annoyed that they hadn’t let me know they were ordering parts or that it wasn’t going to be ready that day, and that I had to take it upon myself to follow up with them. But still, I figured they’re still covering the parts and labor, and they did give me a loaner, and I’m getting my car back tomorrow. All-​in-​all, still not terrible.
Wednesday, the day I was scheduled to get my car back, I again received no phone call on the status of my car. Seeing as the dealership is located 20 minutes in the opposite direction of my house, I decided at 4:00 to call them, rather than chance it and drive up there. It took four phone calls to the dealership (over a span of 45 minutes) before I was finally able to reach somebody in the service department. At this point, I was told that they had ordered more parts (again, without contacting me) and that it wouldn’t be ready until the following Tuesday. I was also told that if I had called earlier, they could have put it back together for the weekend and I could have picked it up that night and brought it back the next week, but apparently it’s my fault for not calling them earlier. As if I’m the one who is supposed to know that the work is done and they’re ready to let me know what’s going on with my car.
So, at this point, they’ve ordered two rounds of parts to fix a problem that should have been diagnosed months ago. They’ve pushed the return date back a full week. And I’m spending the weekend driving around in a bright red puddle jumper with no cruise control and the saddest excuse for a stereo I’ve ever experienced.
Now, as I sit here writing this review, I’m waiting for them to return my call to them half an hour ago to find out if I can get my car back tonight or not, but I’m not holding my breath. In all, this is the worst experience I’ve ever had with a service department. Their only saving grace is they still insist the work and parts will be covered for free since they didn’t fix it under warranty. However, I’m sick of getting no information on what the status of my car is, what parts are being ordered (or even asking if it’s okay to perform the work that they’re doing) or when I’m getting it back. I’ll continue bringing my car there for service because I like to have all the work performed at one location, but so far I’m very, very far from impressed with the quality of service.
Update: I did get my car back, a week and a half after I originally dropped it off for service. They did honor their promise off no charge for the work, and completed it as warranty. The interior of the car was filthy, though. Much dirtier than when I dropped it off. There were crumbs and pieces of food, as if the tech working on it was eating in it. Very disappointed with the level of service. I would have expected much better.

Amazing customer service at the service center! Brian, Amanda, and the car rental lady were very friendly and hilarious. They made me feel more like a friend then a customer. Plus they did great work on my car! I will be definitely be recommending them to my family and friends.

Had an appointment to have an interior door panel replaced that was scratched prior to receiving our new 2014 Impala. At the appointment, I mentioned that the steering wheel was slightly misaligned. They said they would take care of it. Exactly at the time promised, we picked up our car with a new door panel and a realignment all done under warranty. We love our Impala and Mauer Chev did us right.

We still cannot get over how poor the service dept. at Mauer Chev is.
The attitude we rec’d, was complete deafening silence.
The manager of the Dept. refused to help us find our car (unserviced due to their incompetence) to get out of there as fast as humanly possible, never to even remotely consider returning there.
Mind bogglingly poor place of business!
You’ve been warned TWICE!

I brought my 2008 Chevy Cobalt for a part that was recalled to be fixed. The young man that helped me was very nice and provided excellent service. I was given a «loaner» car while my car was being fixed. The woman who set up the car for to drive was very nice too. Everyone was very knowledgable and personable. I had a great experience, like I always do. Very satisfied.

No pressure experience, the salemen are down to earth and knowledgable.

Very rude salesman! We will never go back and do business with them.

Haven’t bought a car from these folks — yet, but I have taken my current vehicle in for service a couple times and have had good service. Staff has been friendly and efficient. Would definitely consider them when purchasing another vehicle.