Appliance Depot

Worst Phone and General Customer Service Ever.
Well the modicum of the customer always being right (or even being partially right) was never taught at this business. I tried to order a stove, over the phone, and felt like I was back in 1970. They don’t take payment over the phone, even though most every store in the world not only takes payment over the phone, but by web as well.
They surcharge the use of credit cards, and even then only take Visa and MC.
And you are forced to take off of work, drive to their store, just to make a purchase.
Come on guys, it’s the 21^st century — I can order most anything from my PC and even more so over the phone. As far as price, I have found several other retailers who do do business over the phone and web, and there was no price differential at all, so while they may be $ 200.00 less than Sears, they are certainly not less expensive than most other retailers.
In fact, if you add up the time and gas to drive to their store and pay their delivery charge, take time off of work to accept delivery (no, your contractor can’t sign for you, and I’ve never run across before with any other supplier) there is no savings whatsoever, in fact it’s much more expensive.
Lastly, don’t try to discuss any of this with them. My first call was hung up when I started questioning why I needed to come into sign for the purchase. I was aghast. Hanging up on a customer, who had just agreed and committed to purchase an appliance? Had to be a mistake, called back and asked for the owner (he said his name was Tony — although below it says the owner name is Vincent) and when I suggested that he coach the person I just spoke with about hanging up on paying customers, I was interrupted and told that he was not going to coach his brother. I then was hung up a second time — unbelievable. I finally tried back a third time as I could not believe this was happening and reach Tony again, who this time did not hang up, but rather lectured me about how they don’t accept CC because they were ripped of one time and yadda yadda yadda,
Look, if your going to stay in business in this century, you need to get with the times. There are safeguards to transacting business over the phone, more specifically to taking CC orders over the phone. And most importantly you never ever hang up on a paying customer, even if you don’t agree with their opinion.
My customer opinion, while possibly not popular with the owner (?) was not rude or belligerent, and certainly not worth a hang-​up. How rude.
I wonder how an operation like this, that has these 70’s style old New York type rudeness behaviors can even stay in business, let alone survive in a mobile and electronic economy.
I will never do business with Appliance Depot, and suggest that others do not as well.

Hands down the best place to get any type of new or used appliance. After shopping several different store, I stopped at appliance depot. They were over $ 200 cheaper the sears and the best part is the service that you get when you walk in the door. They make you feel like you are apart of their family own business. they have everything from high end to college prices. I was so impressed by their service that I told them I would tell all my Friends. Plus Gabe S, just picked up a new washer and dryer and saved over $ 600. This place is worth the drive time to Inver Grove.

Great deals. I did save alot of money and you can get new or used stuff. Can fit any budget. Great people and service.