Webb’s Handyman Service

I’d like to give them five stars, but it was a bumpy ride. Essentially, this company subcontracts it’s work to other contractors. They do the best they can to vet them and make sure they have the high standards that Webb’s Service is looking for, but it doesn’t always work out. I hired them to install a wall and a couple doors. I hired them because the price was decent, they were available when I needed, and they had good reviews.
Unfortunately, the first handyman, Keith, that was sent did a poor job, although he was a very congenial person. He showed up late sometimes, left early, only had one of the two people I paid for on a couple occasions, and overall butchered the work. I had trouble resolving the issues with the contractor/​foreman that I corresponded with and things were getting nowhere. At that point, I didn’t want to deal with it anymore so I wrote a bad, but accurate review, started looking for a new handyman to finish the job, and filed a chargeback with my credit card.
This is where things turned around. The owner, Victor, and another manager, Arthur, both called to apologize and see what could be done to fix the situation. They sent another contractor, Justin, who took the time to assess what needed to be done and bring in one of his guys to fix everything. They had to spend an full day fixing the issues and mess that Keith left, but now everything is paint-​ready and I’m much happier.
Would I hire them again? Yes. I would just make sure to be more available when the work is being done to make sure it’s being done properly and I would contact Arthur or Victor directly if any issues arise as they were a pleasure to deal with.

Victor is very personable and hardworking. However, I would not recommend him because he is still learning this type of work, and he learns on the job. I asked him to do several tasks at my place, most of which were fairly simple. They took MUCH longer than he anticipated and several trips to finish. And still they were not done well. They look like they were done by an amateur, not a professional.

Victor was great! Upon reaching out, I sent pictures and he estimated 2 hours. He was right on point. Job took exactly 2 hours, and he took care in making the finished product more than just a repair– it’s like new! Victor was thorough and professional.

If you want something done give it to a busy person. Victor is busy and I view that as a good thing. This is our second or third time utilizing him and only have positive comments. Thanks Victor for the marble counter installation, the vessel sink and faucet installation, and I forgot the other jobs.

I hired Victor to remove and replace a one-​piece fiberglass bath/​shower combo unit due to a leak somewhere behind the unit and its generally poor condition and age.
Here’s the timeline of what happened:
08÷28÷15: I called Victor on to get an estimate and availability. I was told 4 – 6 hours of work with two total employees for $ 360-​$ 540 in cost, closer to the low end if I have the tub on site so that he doesn’t have to get it. Additional time would be required for any leak repairs. I agreed and Victor scheduled me for 9÷8÷15 at 10 am.
09÷07÷15: Victor calls to confirm the appointment and requests photos of the work space so he can prepare. I send the photos. No change in estimate or advisories.
09÷08÷15: I purchase and deliver a tub (and faucet) to my home as Victor requested, prior to his arrival. Victor arrives and tells me that he did not include the faucet installation in his estimate and that the installation is extra cost. He confirms, repeatedly, that despite the addition of the faucet the job would be done to a usable state by the end of the day (this is the only place to bathe in the house). There will be an extra charge to install the faucet (vague, no hard numbers or anything in writing) and I agree.
At 11:00 pm (!), about 13 hours after beginning the estimated 4 – 6 hour job (+ additional faucet time), Victor informs me that he can not get the faucet to shut off and it runs continuously at full flow no matter how the handle is turned. Because of this, the water to the entire house needs to be shut off until the situation can be remedied. Now in a house with no running water, I book a nearby hotel so I can bathe for work the next morning. Victor leaves my house saying «This is on me, I’ll make this right, I’m not charging you for this» after telling me that I shouldn’t have purchased a Kohler faucet and that it’s defective. He tells me he has installed «dozens» of them and they’re all bad. He did not tell me this before beginning the job (he had seen the Kohler faucet in the box prior to entering my home) or in the many subsequent hours before installing said faucet so that I could go and exchange it. At one point I left the house for lunch and asked him specifically if I could pick anything up while I’m out. He asked for insulation, but didn’t mention the faucet.
09÷09÷15: Victor returns to my house to repair the faucet while I’m at work. He calls me in the afternoon to tell me «It’s all done, there’s just one weird thing about it, hot is cold and cold is hot.» I told him this was not acceptable and he again blamed the defective Kohler faucet and told me I shouldn’t have bought it and that they’re awful, «worst in the world.»
That evening, he calls me to tell me that he understands me not paying him, but he needs to pay the employee he hired to assist and that it wasn’t the employee’s fault. I agree to this and pay $ 540 for the additional employee at which point Victor then comes back with an estimate for the full job of $ 1440. Where this number came from remains a mystery, particularly given that the job wasn’t anywhere near complete and the faucet temperatures were reversed. Giant holes remained in the drywall around the perimeter of the shower unit. He did tell me that the faucet installation (after the fact) was 4 hours with two employees; eight man-​hours.
09÷10÷15: I write Victor a detailed email with a proposal for a compromise on price of eight man-​hours ($ 360) for the tub installation (the original estimate provided the tub was on site when he arrived, which it was) and eight man-​hours ($ 360) for the faucet installation that wasn’t planned ahead of time (his estimate) for a total of $ 720. I consider Victor responsible for the unplanned hotel stay because he left me with no running water so I deducted $ 106 from the total for the room. I proposed $ 614 for the job, upon completion.
He responds saying «no way!» and claims I am «culpable» (he likes this word a lot) for what has gone wrong because I «threw in» a faucet «at the last minute» and provided him with a defective faucet to install. He makes no counter-​offer to the $ 614 and refused to continue discussion via email. He requested to compromise on the phone. I agree.
09÷11÷15: Victor calls me countering with 20 man-​hours for the tub and faucet. He refused to cover the hotel cost because I’m «culpable» due to the late faucet addition and the defective faucet. He starts swearing and telling me that I’m not accepting any responsibility and that I’m playing the victim.
09÷14÷15: A different plumber shows up, fixes the faucet in 15 minutes, and confirms nothing was wrong with the faucet and nothing was defective; Victor’s installation was faulty.
Victor took on a job clearly over his head, left me in a broken house, and blamed me for his faulty install. When it was definitively proven that his work was faulty, no apologies or refunds were made.
I’d advise using another service.

I called because of the good reviews. As soon as we spoke he was very sarcastic when simply asking a question … And asked me have I ever done that job before condescendingly. While chuckling .and said I need to find someone else (all I needed was a paint job) wont be using him EVER

I spoke with Victor about a hour after I left a message and he was very nice, I explained that I needed service sooner than he could provide and he said he would forward my number to someone who could help me quicker. Thank you so much for the phone call and giving me a quote on what you think the job should cost. Very nice man and I would most certainly call him again in the future.

Victor is a find! In a little over two hours he installed two shower heads, fixed a toilet and faucet, snaked a drain and very professionally hung two large pictures. All the work was top-​notch. He is also a very interesting guy just to chat with. I’d use Victor again in a minute!

I was seeking a handyman to look into my sisters kitchen and bathroom issues in Los Angeles. I called Victor from Toronto Canada. We exchanged information about the problems I wanted checked. I was able to link Victor and my sister after I gave him the details. Victor heard about the leaky faucet in the kitchen and he immediately scheduled a visit to her home on the same day. (LA drought!). Victor surveyed the issue, picked up new parts from hardware store and installed on the same day! His prompt service and professionalism was top notch! The service rate was also reasonable. We will be using Webb’s Handyman Service only. Thank you!

After reading the reviews I hired Victor to change out and install a few kitchen light fixtures. The chandliers look beautiful! I am so happy I hired Victor, he’s the best! He did a woderful job, he is careful and most efficient. I will hire him back in a minute when needed. Thank you Victor, my kitchen is so beautiful now!

After calling and calling and calling, he will finally return your call… «Busy busy busy busy»…That’s what he will tell you over and over and never send a quote to you. Forget it, there are much more respectfully responsive and professional contractor/​handyman on Craigslist for much much better service…
Contacting him was just a waste of time for me… Only if I knew…

i can’t say enough good things about victor and feel fortunate to have been led to him from other stellar referrals.
hooked up my washer and dryer and alerted me to potential issue (s). provided referrals for wrought iron fence and plumbing work. the subs that he works with are also outstanding.
on time.
professional.
pleasant.
ethical.
thorough.
follows up and follows through.
he is the standard by which other handymen should be judged.

I was very pleased with the professional service I received by Victor. He came to my house the same day and installed my towel bar in less than hour. I would definitely recommend him to a friend.

We used these guys on a project we were impressed very friendly best of all work was done right I will use them again in future project.

When it comes to handyman services, I value honesty and forthrightness equally with skill. When I called Victor today to ask about a specific job, he let me know right away he doesn’t do the type of ironwork/​welding I need… but rather than hang up, he spent several minutes going through his contacts to find me three people he would personally recommend, including someone who did ironwork/​welding at Victor’s own property. I had already called over a dozen places with nothing but frustration to show for it, so I greatly appreciated his input — and sure enough, he led me to someone who was able to help me right away.
I will be calling Victor next month when we get our cabinets re-​done and dishwasher installed!

not even minute into conversation — he quickly jumped down my throat to say how busy he was and how he’d have to refer me to someone else… and that next several months are very busy… didn’t even discuss what i needed down. Douchey!!! yikes! he knew he pissed me off and tried to back pedal — but FU! no way… not sure who the guy is in the other Unilocal reviews… but it was not this guy
update — about 3 minutes after hanging up — i get a call from «Arthur» — told me Victor told him to call me… Uh, now after being dick to me… is passing my number out! WTF!?!

Awesome guy. He’s a very honest, helpful, respectful and nice guy. Also, if he can’t fix it, he can certainly get you to the person who can. So, I would call him before I call anyone.
Only con: his clone hasn’t been created yet.
Thank you Unilocalers, you guys are dead on with this guy. He deserves nothing less than 5 stars.

Victor is a great handyman! He completed all the work I need in an efficient, timely, and well-​prepared manner.
I needed a new bathroom door installed and Victor did a great job. The door had to be trimmed down since it’s not the average size and it looks perfect.
Victor also fixed my celing light/​fan and now it works perfectly. Apparently, the first handyman that my landlord hired is not educated in how to install a light/​fan fixture iwth a remote involved.
Vistor is very honest, friendly and great guy to work with.
I highly recommend him!

This guy is amazing. Was so kind. Our hamster got stuck under the vanity in the bathroom. (And by «got stuck» I mean ran away and made himself a home.) Victor understood the urgency of the call and was able to reconfigure a light day to come over in 2 hours. He figured out how to take a piece apart, rescue the hamster, and put it all back so no one but me could see it.
While at the house, he also replaced my air conditioning filter and fixed the broken front door.
Nice, responsible, helpful, attentive, kind. Couldn’t have asked for anything more. Super excited to have found him. Thanks Victor!

Like others, I found Victor using Unilocal and I am so pleased with his work that I want to recommend him. He’s completed dozens of projects for us, on a townhome we sold and a house we bought. He is honest, skilled, reliable, works with attention to detail, and prices his work well. He has the knowledge and skill to complete many different types of jobs and does all of them with enthusiasm and the desire to do quality work. Victor is also a nice, pleasant and a wonderfully happy person — which is a treat when you have someone spending all day working in your home.
Some examples of his work: Victor completed exacting, detailed work that required precise measurements (normally done by machine, he had to do them by hand) for adjustable shelving and did it accurately. He did carpentry work on an outdoor fence and repaired it better than it was originally built, including adding a curved shape that made it more attractive. He replaced glass in a pantry door. And some basic work such as caulking and sealing tile.
Being a property manager by profession, I have worked with many trades. Finding a handyman is difficult, as you’re looking for someone who can do quality work in a variety of areas when most people specialize. Victor is so conscientious and honest that he will say when he can’t do the work or it is cheaper to do it another way. Anytime I need handyman work, Victor is the one I’ll be calling.