Staples the Office Superstore

Terrible service !!! I wont come back to this place anymore !!! For just 3 pages to print it out !!! Wait 45 mins !!! Sucks !!!

Terrible service!
I’ve been in here 1hr and have not printed out my papers!
Not to mention they charge .30 a minute, while their machine takes 10 minutes to load! This place is a joke and the workers are like zombies that would be anywhere other than here.
Will never return, they’ve have received 2 stars for a reason

I have a 400 page document that I needed scanned onto a thumb drive. I walked to the service center and was told that it would be .50 per page, and that I should go pick up a 32 gig thumb drive, but that I should stop by the specialist desk on the way to ask if a 32 gig would be enough. FOUR people passed me by while I was waiting at the specialist desk. Not one of them acknowledged my existence. There was never an «I’ll be right with you.» Nothing like that. Finally after the 5^th person passed me by, I stopped her and asked if I could speak with a manager. She called him over, and when he arrived, he was one of the people who had passed right by me without acknowledging me. I told him what had happened, and that he was one of the people who passed me by. I told him about my document, and that he was losing an easy $ 200 + dollars, and that I’d be going anywhere but there. This transpired at about 1:30 on 3÷21÷16. The store was not that busy. I still need my documents transferred to a thumb drive, but I will have it done any place else but here.

Love this store. The employees are helpful, professional, and pleasant. It is a pleasure to shop here.

Very helpful staff here at staples! Always willing to help and assist! Now they are very crowded but the customer service is amazing so I’m willing to wait

How is your business model gonna be «the easy button» if you actually make everything hard?
I emailed two pages I needed printed in a hurry. 12 cents a printout. 24 cents total. When I tried to hand the manager a quarter, she wouldn’t accept it. I have to load a cash card with a dollar, or use my debit/​bank/​credit card for 24 cents. The manager looked me in the face and told me that she couldn’t just TAKE A QUARTER from me. Is this what our world is turning into?
I just looked at her and walked out. I can’t.
The box below on Unilocal asks if the business accepts credit cards. Perhaps they should ask if the business accepts cash.

Staples copy and print center staff were very helpful. Fast turn around time. I came back at the time they said my order would be completed and it was. Sonia was the associate that helped me.

The customer service is horrible and over-​priced. Please shop around especially for your computer repair needs. These employees are not trained in computers, they pop in a disk and if it works it works, if it doesn’t it doesn’t

I ordered an item online to be delivered to this particular store. When I ordered online it said 1 – 4 days delivery to store which would of been a Monday pickup. By Tuesday I was wondering why I hadn’t received an email for pickup from Staples Inglewood.
I then checked the email that said my item had shipped for the tracking information. According to the tracking from UPS the package had been delivered the day before which was Monday at 10am and signed for.
I called Staples to ask them about the package and a young lady said she could not find it and put me on hold and NEVER came back on the line after 15 minutes. I then went over to the store and ask about the item and a man at the desk went back and got the package. I asked why they never emailed me on the day that it came. He said they usually do but for some reason they failed to do it that time.
I think this store has the worst customer service on the planet. Next time I order site to store I will choose another Staples. It’s a shame that after they get your money they do not care if you get the item. Looks like you lost another customer Staples Inglewood.

I needed a printer last minute and looked on their website to find one with good reviews at a decent price. I saw a printer I liked, an Epson X410 that was on sale for $ 69.99 down from $ 99.99. The website however didn’t specify whether the price was online only or also available in store. I decided to call the store to make sure it was in stock and to make sure the price was still $ 69.99. I didn’t get the guys name but I spoke to a tech who’s customer service is worth mentioning. He was helpful and polite. He assured me there were 4 in stock and that the price was $ 69.99 in store like I had hoped. When I got to the store and found the printer there were no boxes available below the display one. Another store associate, I think she might’ve been a manager because she was wearing a different shirt than the other associates, came over and quickly scanned it and confirmed they had 4 in the back. She then told me she would grab it and have it ready for me at the register. First impressions last. The customer service here is great, everyone was so helpful and friendly!

They lost my business cards that I had ordered and barely made an effort to locate them. Horrible customer service. After 30 minutes, they finally made an effort to find them and gave me a discount.

I called to ask if they refilled ink cartridges and they said yes. I show up and I’m told they don’t. Waste of time and gas. Then the guy behind the counter tries to sell me a packet of ink which is more expensive than through amazon. Screw this store.

Staples is Staples is Staples.
This one has easy in and out parking, and was relatively clean.
I found what I needed, I paid, and I got the heck out of there!

I’ve been to this store several times and every time I leave I say I’ll NEVER go back. It’s the closest office supply store to work so I’m out of luck. Service is usually below average and there is always long lines. Store is usually clean though. Checkers aren’t very friendly.

This store’s «EasyTech» is unethical.
Staples has a stock locator that may indicate this store has a certain item in stock.
However, the «EasyTech» people will use it to lure people to the store by not allowing any stock holds, and without regard to if the item is actually, physically in stock.
They then continue doing this to drive foot-​traffic to the store while customers make wasted trips.
So watch out and go somewhere else.